This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether compa... See more
Company replied
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This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether compa... See more
Company replied
I strongly recommend avoiding it. The company is registered in London but trades in euros. I lost money when my booking was canceled by them, and received no feedback despite multiple attempts to cont... See more
Company replied
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... See more
Our third short holiday at Hafn with 10 family members. We've always been lucky with the weather, but even on rainy or windy days it is such a spectacular place to look at the seascape and see the wav... See more
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
United Kingdom
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Very easy to navigate the site, excellent communication from the site and the cottage owner
Took my balance payment twice. They got on it pretty quick but I'm still waiting around 3 to 5 days for a refund...

Reply from Holidaylettings
A Simple, Pleasant Experience.
Had the holiday chosen and booked in no time at all, with very little effort. Nice and easy to use and contained all the information we needed to choose the right place for us.
I pre paid in full
I requested an invoice to prove, proof of payment. Was referred to Tripadvisor who cannot assist me.
I need the invoice document for my VISA application.
Without it I cannot go on this vacation. This is really not acceptable.

Reply from Holidaylettings
One day before I was due to visit, I found out that the property (by Guest Homes) was not available as they had a long term rental. I had booked and paid in full 3 months earlier and received confirmation of the booking. Very difficult to contact Holiday Lettings and Guest Homes. Luckily I was able to find another property through a different provider.

Reply from Holidaylettings
I spent a fabulous long weekend with friends at Hen Gamdda Fawr Cottage near Benllech in Anglesey. Not only was there everything you could ask for in the cottage but it was within easy walking distance of the beaches, restaurants and shops and driving distance of Beaumaris. I would highly recommend it as somewhere to stay.
Lovely bright apartment. It was spotless and had everything you need for a self catering holiday. There are any amount of restaurants near by, all with nice views of the Marina. André who met us at the apartment when we arrived was courteous and helpful. My husband and I had a delightful holiday and would definitely return.
Still locked out of my account with Holiday Lettings/Trip Advisor. Now been a week. Many calls and messages later no better off. My matter has been escalated but no update since Tuesday. Allegedly this is because I did not provide information about the way I hosting. I did provide this information but that information is not getting through properly to Holiday Lettings/Trip Advisor. There is an issue with the system and I'm losing business though no fault on my own. A week ago I was told I had done all I needed to do. On Tuesday it was confirmed that I have submitted the information but it's failed. It's failed because the website is not allowing me to provide ID! Sort this out Trip Advisor/Holiday Lettings. This is an issue your end and I'm suffering. This is quite honestly making me ill with worry.
Your response is not good enough. It's Holiday Lettings fault that your validation process has an issue meaning through no fault of my own I am locked out of my account with no idea when this will sorted and losing business. No updates either I have spent literally hours on the phone, e mails, Facebook trying to get an answer as to when you will resolve the problem you have created.
It's literally making me ill with worry. Looks like the only option us owners have us to go to the press. Stop quoting legislation. You asked me to do something I did it's not my fault your system clearly has major issues!!!!

Reply from Holidaylettings
First time I’ve used this service and found it much easier than Airb&b.
Easy to navigate and quick response from owner.
The description and pictures were accurate too.
Spacious property with fantastic views of the bay and convenient for the harbour.
It has well equipped kitchen and modern heating controls. With four floors, it has plenty of space for a large family. The patio overlooking the bay is a great space.
The secure private carpark is just across the road which unusual in Brixham and makes life easy.
Initially, we booked for a long weekend, however when our calendars became free, we decided to extend our stay. The vendor was very accommodating and made this easy; as was the whole experience, with excellent communication.
We will be booking again.
This "Romantic Apartment" was an unexpected find for our 4-night stay in Rome; usually we book a hotel for our travels. Once our dates were accepted, there was good communication with the proprietor Annarosa; she provided lots of information about the neighborhood and its amenities, and arrangements were made for an in-person check-in. We arrived to find a small charming apartment inside a housing complex of sorts, along a lively street filled with restaurants and cafes and people walking through from the piazza into the neighborhood. Our accommodations had a living room (small sofa), kitchen (we didn't use the facilities), bedroom, and bathroom. No TV, but then we didn't need one. The apartment was in a terrific location as we explored the Trastavere neighborhood and its historic sites and beyond. St. Peter's Square is a 20-minute walk; Piazza Navona a 15-minute walk. Plenty more sights around Trastavere within a 10-minute walk.
We've used holiday lettings before and it's always a great experience... Tailored searches and an easy transaction... We always recommend..
Extremely quick to check what is available and a simple and safe payment system, booked through Holidaylettings twice now and will definitely be back again next year.
Accommodation described accurately. Close to all amenity.Excellent landlady who went above and beyond.
The booking was great. We needed slightly different dates to the ones advertised and the owner and HL staff sorted it all out for us. Excellent service. Thank you.
Be careful - what is quoted isn't what you get. Make sure you read the reviews. We had a lucky escape by all accounts.

Reply from Holidaylettings
I booked with Holiday Lettings 6 nights at an apartment in Quesada Spain. I am a senior citizen trying to find the apartment at 10.30pm. It took me an hour and two phone calls with the owner. The apartment was tiny to say the least. I had to buy a towel as the ones there were not good. I could not put a pizza in oven as the shelf kept falling down and it was very dirty. I had to buy a frying pan. The smell from drains was terrible. I contacted the owner and she said she has known for 3 weeks but forgot to tell me. I moved out after 2 nights into a hotel. I requested a refund and within 3 weeks I was refunded in full.

Reply from Holidaylettings
Beware if you're considering renting this apartment in Paris!
My experience was an absolute nightmare during the AWS Summit in April. After booking on Airbnb, I was asked to pay a security deposit of €250 through an external site, or my booking would be canceled.
Once the deposit was paid, the access instructions provided were incomplete and incorrect, leaving me stranded outside for 3 hours in the cold. Despite multiple calls, Airbnb's French customer service was unhelpful, leaving me unsupported and unattended. It wasn't until I contacted the English-speaking support that I finally received the correct instructions around 10:30 PM.
Although they offered to refund me for the night, the deposit paid through an external site was only reimbursed 16 days later, following misguided advice from Airbnb agents.
I strongly advise against using this host for your stay in Paris, as you are likely to be severely disappointed. Likewise, Airbnb's French customer service showed no support in my situation.
My advice: look elsewhere if you want to avoid a series of disappointments and frustrations during your stay in Paris.

Reply from Holidaylettings
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