Hoka Reviews 

Size not good I went exchange

Just very good service

Fast shipping and delivery. Great communication. Pleased with this purchase. Would purchase another .

I arranged a warranty return with HOKA, and they organised the DPD collection themselves. I handed my parcel to the driver in person at my door on 24 April, within the agreed collection window, and was given a physical receipt at the point of collection.

Despite this, HOKA refused my refund, claiming DPD have no record of the parcel entering their network. When I pushed back with evidence, including the receipt the driver gave me, they then changed their story and claimed the collection on 24 April failed, and that a second attempt on 27 April also failed with "nothing to collect."

The screenshot they sent me as proof of the 27 April attempt shows a different location entirely. I do not live there and never have. This means the record HOKA are relying on to refuse my refund does not even match my address.

I have provided extensive evidence throughout this process, including written confirmation HOKA arranged the collection, the physical receipt handed to me by the driver, and now an obvious discrepancy in their own courier's records. Despite this, HOKA continue to refuse my refund and have failed to properly investigate the inconsistencies in their own evidence.

As a long-standing loyal customer, my family are too, I am extremely disappointed by how this has been handled. I did everything asked of me, yet I am being held responsible for failures in HOKA and DPD's own systems. I would urge anyone considering a warranty return with HOKA to keep detailed records of everything, as you may need to fight hard to get what you are owed. We have been very put off purchasing again by this whole situation.

I am delighted with my new running shoes and also with the fast delivery! Worth every penny, thank you!

What an amazing trainer so lovely to trail run in, a brilliant investment, thank you!

lovely, jubbly!

During the first part of the day, they are comfortable, but during the second part of that same day they feel like a punishment sent straight from hell. I've had my boots now for 5 years. They are surely durable - not a single thing has torn or fallen off. I do a lot of hiking. I wanted to wait with this review until I'd had enough experience with the boots to leave a fair review. At the beginning i was hoping i hadnt worn them in yet, and that soon they'll stop giving me excruciating pain. I was wrong. I've now had them more than long enough to know this isnt going to change. I will be buying myself a new pair of boots (not Hoka obviously) but I'm afraid of how to find a pair that won't give me the same problem. My Hokas too feel absolutely fine for the first few hours. And then the chafing starts, and the blisters, and this ruins my hikes because by the end of them i hate everything. They essentially debilitate me in a bad bad way. Its like a dream to get out of them at the end of the day and get into my flipflops. Then i have to nurse my feet for a week. Absolutely awful.

I wouldn’t be paying another 160€ for a hoka shoe again !! There very irritating every bit of dirt stones & anything els be on the floor gets in and sticks to the shoe I did my half marathon & 12k walks in these and never again I wish I knew this before I got this and warning people of this irritation I don’t want to be doing a half marathon and stopping every few min with something in my shoes!!

I still can't collect the parcel. track the parcel stated the parcel arrived collection point which was a post office. But Post Office staff said they didn't received any parcel from DPD. awful experience.

when I checked the 2nd email from HOKA in detail. it mentioned 'I will receive an email once the package has been delivered and is ready for collection, along with details on how to collect'

no such 'method of collection' email from HOKA, and also no collection email from DPD.

Don't know why HOKA parcel deliver by DPD which worst reputation in the delivery industry.

sent 2 emails to customerservicesuk@ hoka.com, no reply and response at all.

Good clogs! However, as my previous HOKA footwear offered wide options and this did not, I ordered half size bigger. Big mistake, although almost comfortable and usable. I will keep to use after a run as my feet swell!

Alas too narrow for my slightly wider than normal feet.
Now waiting for my refund

Hoka sent me the wrong item. I returned a pair of size 9 Clifton shoes in extra wide with the form filled in asking for an exchange and a pair of size 9s in wide (not extra wide). But they sent me another pair of extra wides. Very frustrating.

I absolutely love the Hoka brands,I own 2 pairs white and black. Unfortunately I recently purchased a black slip resistant Hoka Sr Bondi and the inside is hard as a brick. My feet was killing me, totally no cushion whatsoever. I have to buy some insoles for comfort.

Awful company. Just signed up for Hoka's 10% first purchase discount and the code they sent is not valid (despite the item being a full price item), what a joke....

As a reply to Hoka's reply below on June 28 for full transparency:
You have not sent me a request asking for more information as per your statement Sue. Additionally the code that you sent for signing up is still not valid/working....at this rate the rating goes down even further from the 1 star already given.

Found the website easy to navigate. Vast array of choice. Easy to order and a very swift delivery. Very happy with my HOKA purchases.

Two orders, the first order arrived with defective tc restores contacted cs who agreed to refund a 10%. thought id give then another try and ordered another pair as a present and the package arrived open, contacted cs several times but they are ignoring me, terrible customer service. and before you ask for my order number etc etc, how about you reply to your emails, I have sent you severa over the last weeks and just been ignored!!!!!!!!!
Order number EU15299007 you have my email address as I have your automated response. unwilling to publicly state my email adress on here for the world to see --- time to get in touch!

Delivery was nightmare from order to getting them ! First order just rang bell ran out and note on door window saying where and what to do!!then this order they just drop at door did ring or nothing and any body could pick them up !

I need a pair of supportive, running/walking shoes as I have severely pronated ankles. In my research, I found that most people recommended the HOKA Gaviota 6 as the best combination of support and comfort. And compared to most supportive shoes on the market, they looked the best. They are very expensive, but I was glad to see they had a link to ID.me, where I assumed I could get a discount as a veteran. That was not the case. They offer a discount to nurses and other medical professionals, first responders, teachers, and students. They do not offer a discount to military or veterans. I even reached out to customer service, but while appearing empathetic, they offered no solution other than to watch for specials. This is an American company, and it's sad they can't support the men and women who served to give them the right to deny us a discount. I will wear ugly shoes before I support a company that won't support its military.