Hoka Reviews 

I love the Hoka brand and have several pairs bought in the shop in Covent Garden. However, I find the service in the shop very poor indeed. On many occasions I have been ignored, even when wearing Hokas. There was no greeting on entry, limited interest when shoes were being looked at, my husband even tried a pair on from the shelf and noone approached us. Not an isolated incident either the staff do not receive enough customer service training or they don’t implement it.

Customer service is responsive when you speak to human.
Their AI assistant is probalably from AI 2022...
Third party they use for delivery is inadequate.
They absolutely need an entry code (numeric) and can't dial by last name...
Ridiculous.
It is really too bad that I can't use screenshots herein, because Hoka would be ashamed...

Complete waste of money! I purchased Hoka Clifton10 and in less than a year, there’s a tear on one of the soles. I wear them twice a week the most! Customer service said there was nothing they could do.

I wish there is an option not to even select a single star as the customer support is outsourced to Dexter brand. one of the worst customer experience. these shoes are not worth more than $50. I will conitnue to write these negative feedbacks as I dont want customer to be fooled by all the show off this brand does. They cant even stand by their product . Having been a Brooks customer I regret to have dropped them to try these. Infact i gifted my wife with a Bondi which I regret big time. No one should waste their money on this crap brand. I am sure the response will be to contact customer service. waste of time. see how many emails i had sent.

Very comfortable and grate grip, but the upper breaks in less than 100km. Very weak material, I saw this problem in other runners so I guess it is a manufacturing problem that affects all pairs. Really a pity because the shoes are great

I paid for two pairs of shoes three weeks ago . It’s been 15 working days and I haven’t received my shoes. I asked for a refund and I’ve been ignored. I’ve repeatedly asked for my shoes to be delivered and it hasn’t happened. I’ve asked customer service to contact me twice now and I’ve been ignored. Unreliable online seller.

The customer service was amazing and so helpful the order came so fast since I ordered them on the Sunday last week and they came on the Wednesday.

Twice now sent wrong size after been
Promised the right size. I had foot surgery and needed these for my holiday.. after repeat emails was told they had sent the right size.. just been delivered and still the wrong size.!!! How difficult can it be to send a ladies uk 4.5. Company is a joke

Easy site to move around, ordered on Thursday arrived Saturday afternoon. High quality product and service X

The shoes my partner bought for my money (T_T) and after some months start to dissipate at her ball, this is the exact pattern for all the cheap chineese shoes we bought over the years, which is why Hoka is f u _ k _ n g overpriced. Avoid.

btw, this page is overflown by automatically generated reviews. You know what I mean.

First time customer.
The shoes seem good and comfortable but I’m disappointed by the service so far.
I contacted chat to ask for an expedited exchange and explained why it was important. I was assured that contact would be made with escalated support to address the request.
This did not happen however and an email was sent stating that Hoka understood the request and why it had been made and why it was important, but, a generic para then followed stating that the usual exchange takes up to 10 working days to be processed.

The order I made was large, my request justifies and reasonable, proof of postage of the return was given and a card is on file with them but they would not work to accommodate a very polite and reasonable request.

Very disappointed.

So far I can recommend the shoes but not the CS.

Love the Gaviota 6 range. My very acute plantar fasciitis is cured since wearing these. I see a new colour has arrived, it’s in my wish list for the next pay day 🥳 much to my husband’s annoyance 😂😂
I had a query which was resolved in minutes. Ordered my latest pair Thursday morning, they were on my feet by lunchtime Friday. Certainly can’t fault the service. Found my new go to trainer. One very happy customer 😎🥳💖

There was quite a bit of confusion with the delivery because of DPD. I think they really messed things up, and what was supposed to be next-day delivery ended up being delayed by three days. Fortunately, Hoka refunded the delivery fee I had paid, so everything is fine on that front.
The only thing I may have lost is the 10% subscription discount, but that's still being sorted out. Hopefully, it will all work out in the end.

Prompt and up to date tracking

It was very easy and the delivery was great

I'm documenting my experience so other consumers are aware of how this company responded to a serious injury.

My Ora Recovery Slide 3 arrived and I put them on the same day. On a flat surface, taking a normal step, the slide collapsed under my foot. My foot rolled outward, I heard a snap, and I ended up in the ER with a fractured fifth metatarsal.

When I notified Hoka, I wasn't routed to normal customer support. I was routed to a lawyer. She offered me $500 in store credit, but only if I signed a release stating there was nothing wrong with the shoe. When I said I wanted Hoka to cover my medical expenses, I was told, "I can't just go down the hall and cut you a check."

I was then handed to what Hoka called a "neutral third party," the insurer Zurich. That "neutral" process was to mail my shoes to Hoka so Hoka could inspect them for defects. I don't understand how the company that made the product deciding whether the product is defective can be called neutral. Unsurprisingly, the finding was "no defect," and the only offer was to mail the shoes back.

I was only ever trying to recover my medical expenses, and by pursuing that, the $500 offer quietly disappeared. Not that I would have taken it. I never really expected to get anything out of this, but I needed to try, since it was a very expensive ordeal. By the end I was happy to be proven right. Now I know I can't even expect a safe shoe that the company will stand behind.

I then simply asked support for a refund and was told I was past the refund window. When I pushed back, they suddenly found the ability to issue one, with no meaningful apology, only after a fight to get the bare minimum.

I've been a Hoka customer since 2012, both the product quality and the treatment of customers have declined sharply since their acquisition. I'm now out roughly $3,000 because of a poorly designed pair of $60 "recovery sandals." I would never sign away my rights. Buyers deserve to know how this was handled.

So comfortable

Love love love
My 5 th pair of Bondi 9 -they are the most beautiful looking shoes ( love all the rainbow colours the best ) as well as being incredibly comfortable and bouncy , like walking on a trampoline. People say one must size up but for me I’m a size 6 and the 6 in Hoka fit perfectly.so no need to go up in size at all .
The Delivery Service was incredible too , next day delivery
Fabulous in every way - As usual x
I’m a HOKA fan for life and would highly recommend HOKA to anyone but sssh don’t want the secret to get out 🤣

I love it, Hoka all the way

The online experience with chatbot maria was woeful. There was no way to contact By telephone. All i wanted to do was correct a size. I eventually bought a pair of brooks instead which are great. Strongly recommend that if you wish to buy Hoka , you do so from a retailer rather than their direct online service.