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Hobgoblin Music Reviews 

1,891
•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the products to be of high quality and exactly as described, often appreciating the wide selection of unique instruments and accessories available. People frequently highlight the fast and prompt delivery service, with many orders arriving sooner than expected. Items are consistently well-packaged, ensuring products arrive in perfect condition. Consumers report an excellent overall service, noting the efficient and easy ordering process. Reviewers often praise the helpful and knowledgeable staff, who provide great support and communication throughout their purchase. Many people express high satisfaction with their purchases, indicating a reliable and trustworthy experience from start to finish.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality, often describing items as great, good... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy it is to place... See more

Service

Customers consistently note positive experiences with service, often highlighting efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more

Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,891)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Missing part - found

I purchased my first guitar (2nd hand from FB) at 53. It was missing a battery holder for the built in tuner. I reached out to Hobgoblin Music to help find a replacement. Not only did they find a replacement for me, they kept me up to date with great communication and quality posted to me once they got one. They went above and beyond. I’m very grateful for their service and help. Thanks ☺️

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good, prompt and courteous service

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set and the replacement string fitted perfectly. The strings arrived promptly and are really good value for money.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Quick checkout. Received as quick as Royal Mail moves these days. Ordered from hobgoblin in the past with similar results. Will deffo go back.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Online ordering experience from overseas

I had some questions about the accordion and it's case which were answered quickly. I was also provided with additional photos and information regarding the accordion before I bought it. It was ordered online from the London shop on a Monday and it arrived in Norway the same week on the Friday afternoon. The accordion had been very securely packaged so there was no chance of any damage to the accordion during transport. Before purchase I spoke to two people at the firm and I was very satisfied with the information that they gave me. I am also more than satisfied with the accordion.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Good website

Good website, quick delivery. Good instrument and pleased with the information included in it.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

One of the best, reliable music suppliers.

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable costs. The quality of goods sold is always of very good standard.
What more could you want?

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Violin Case

Prompt delivery, much needed before a week of gigs. The case itself is sturdy, light weight and holds my fiddle securely.

1 August 2025
Unprompted review

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