Hobgoblin Music Reviews 

1,889
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its reliable service, prompt delivery, and the high quality of its products. Many highlight the efficiency of the ordering process and the careful packaging that ensures items arrive in perfect condition. The staff are frequently mentioned for their helpfulness and knowledge, contributing to a positive overall experience. However, some customers also noted minor issues, such as receiving a protective bag instead of a gig bag for a second-hand instrument. Additionally, a few people experienced problems with courier services, including incorrect deliveries, and some found certain accessories to be unusable.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as great, good, or excellent,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products... See more

Order

Customers had positive experiences with order, finding the process easy and efficient. Many reviewers praised... See more

Service

People report positive experiences with service, often highlighting its efficiency and speed. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more


Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,889)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Straightforward ordering

Straightforward ordering. Well packaged and arrived in a timely fashion. I would definitely order again from them. One slight gripe the second hand instrument I ordered was described as having a bag. The bag it came with was not a gig bag. It was a thin white protective bag. If the description was clearer I would have given five stars. I did order a gig bag and that came in a timely manner.

21 November 2025
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Hi, thanks for leaving a review. It would be really helpful if you could let me know what item this was or your name, so I can talk to the staff who described it for the website and discuss what sufficiently qualifies as a bag for the "with bag" tick box! If you're able to supply any additional info please email post@hobgoblin.co.uk - thanks!

Rated 5 out of 5 stars

Love Hobgoblin

Love Hobgoblin. Good range of instruments and music accessories. Competitive price and efficient delivery. Thanks 😉

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Needed to repair an instrument and its was great to be able to find the part I needed at a good price and supplied quickly.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Great range of sheet music

Ordered a sheet music book on a friend's recommendation and, while looking for it I spotted a number of things I hope to ask family members to give me for Christmas. I have not been to a Hobgoblin shop but their range online means I would definitely go for a browse if nearby. The book arrived very quickly and was exactly what I wanted.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I wanted a new Classical Guitar

I wanted a new Classical Guitar. After researching, I made my choice and ordered it from Hobgoblin. I was worried it might be damaged in transit. I needn't have worried. It was robustly packed and turned up in perfect condition.

Tip: if you are ordering a new guitar, order some new strings at the same time. You have no idea how long the guitar has been in stock.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Over 40 Years a Customer…

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and it arrived via Royal Mail sooner than expected. Good solid piece of kit at a good-value price. A happy customer…

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. The delivery was very quick. Item was well packaged and in great condition.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Missing part - found

I purchased my first guitar (2nd hand from FB) at 53. It was missing a battery holder for the built in tuner. I reached out to Hobgoblin Music to help find a replacement. Not only did they find a replacement for me, they kept me up to date with great communication and quality posted to me once they got one. They went above and beyond. I’m very grateful for their service and help. Thanks ☺️

16 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look