Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more
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Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.
Contact info
PO Box 4707, BN11 9JA, Worthing, United Kingdom
- 0333 800 9500
- post@hobgoblin.co.uk
- www.hobgoblin.com
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Straightforward ordering
Straightforward ordering. Well packaged and arrived in a timely fashion. I would definitely order again from them. One slight gripe the second hand instrument I ordered was described as having a bag. The bag it came with was not a gig bag. It was a thin white protective bag. If the description was clearer I would have given five stars. I did order a gig bag and that came in a timely manner.

Reply from Hobgoblin Music
Love Hobgoblin
Love Hobgoblin. Good range of instruments and music accessories. Competitive price and efficient delivery. Thanks 😉
Easy order process with an on time…
Easy order process with an on time delivery and quality product.
Great service
Needed to repair an instrument and its was great to be able to find the part I needed at a good price and supplied quickly.
Great range of sheet music
Ordered a sheet music book on a friend's recommendation and, while looking for it I spotted a number of things I hope to ask family members to give me for Christmas. I have not been to a Hobgoblin shop but their range online means I would definitely go for a browse if nearby. The book arrived very quickly and was exactly what I wanted.
Good reliable fast service
Very helpful and friendly
I have found Hobgoblin are very helpful and friendly when I ordered the wrong item by mistake and needed a replacement.
Item arrived very quickly and packed…
Item arrived very quickly and packed very carefully so it arrived in perfect condition.
I wanted a new Classical Guitar
I wanted a new Classical Guitar. After researching, I made my choice and ordered it from Hobgoblin. I was worried it might be damaged in transit. I needn't have worried. It was robustly packed and turned up in perfect condition.
Tip: if you are ordering a new guitar, order some new strings at the same time. You have no idea how long the guitar has been in stock.
I received excellent service from…
I received excellent service from Hobgoblin Music. My order for a Pub Prob arrived just a couple of days after I'd placed it. Thanks
A++++ all the way.....
Nice octave mandolin case arrived quickly
Good quality at a reasonable price for an Octave Mandolin case and it was delivered quickly. Thanks
Over 40 Years a Customer…
I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and it arrived via Royal Mail sooner than expected. Good solid piece of kit at a good-value price. A happy customer…
Great range of instruments
Great range of instruments and accessory, great communication and quick dispatch
Easy to order
Easy to order. The delivery was very quick. Item was well packaged and in great condition.
Missing part - found
I purchased my first guitar (2nd hand from FB) at 53. It was missing a battery holder for the built in tuner. I reached out to Hobgoblin Music to help find a replacement. Not only did they find a replacement for me, they kept me up to date with great communication and quality posted to me once they got one. They went above and beyond. I’m very grateful for their service and help. Thanks ☺️
My order arrived within 24 hours of…
My order arrived within 24 hours of placing it. Amazing!
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