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Hobgoblin Music Reviews 

1,892
•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the products to be of high quality and exactly as described, often appreciating the wide selection of unique instruments and accessories available. People frequently highlight the fast and prompt delivery service, with many orders arriving sooner than expected. Items are consistently well-packaged, ensuring products arrive in perfect condition. Consumers report an excellent overall service, noting the efficient and easy ordering process. Reviewers often praise the helpful and knowledgeable staff, who provide great support and communication throughout their purchase. Many people express high satisfaction with their purchases, indicating a reliable and trustworthy experience from start to finish.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality, often describing items as great, good... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy it is to place... See more

Service

Customers consistently note positive experiences with service, often highlighting efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more

Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.8

All reviews

(1,892)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ukulele Strap

I finally found a ukulele strap that I liked on Hobgoblin's website. It arrived promptly and is of good quality. I am very pleased with it.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

High quality instruments

High quality instrument and fast delivery! We are always grateful to Hobgoblin for supporting our youth homelessness cause.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Cordoba Mini II FMH Guitar

My Cordoba Mini Guitar arrived really quickly and was very well packaged. I’m delighted with it; the action is good and the tone is excellent for an instrument of its size. Above all, it’s absolutely perfect for travel and is now enjoying its holiday in the Bavarian Alps where it has been much admired! 😃

12 July 2025
Unprompted review
Rated 5 out of 5 stars

A big Thank you.

It’s great to know there’s still companies out there to help with the small item enquiries. They recommended choice of parts and delivered it extremely quickly. Thank you.
My philosophy is such that if a company take time to help with the low value items I know they will be trustworthy when it comes to the big stuff. I highly recommend Hobgoblin music

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Human Contact!

Online purchases have changed life enormously usually for the better, but one frustration is the absence of human contact if there's a problem. With Hobgoblin Music not only are there real people at the other end of the email but they care about and know about music and musical instruments. Good to know and most encouraging.

25 June 2025
Unprompted review

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