Hobgoblin Music Reviews 

1,889
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its reliable service, prompt delivery, and the high quality of its products. Many highlight the efficiency of the ordering process and the careful packaging that ensures items arrive in perfect condition. The staff are frequently mentioned for their helpfulness and knowledge, contributing to a positive overall experience. However, some customers also noted minor issues, such as receiving a protective bag instead of a gig bag for a second-hand instrument. Additionally, a few people experienced problems with courier services, including incorrect deliveries, and some found certain accessories to be unusable.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as great, good, or excellent,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products... See more

Order

Customers had positive experiences with order, finding the process easy and efficient. Many reviewers praised... See more

Service

People report positive experiences with service, often highlighting its efficiency and speed. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more


Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,889)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb Carbony A whistle

Superb Carbony A whistle! Hobgoblin were amazingly fast at ensuring I received my order almost the day after I ordered it and just before Christmas. The whistle was very well packaged and superb quality. Thank you for getting it to me so quickly! I would definitely recommend buying from Hobgoblin.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Very popular and knowledgeable music shop

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed!
We were there as I had got my husband and son some vouchers for Christmas. They each picked a guitar and the guy threw in a leather guitar strap too.
Genuinely lovely staff who don't mind you trying out the instruments. There is no hard sell, no rush and they certainly know their stuff.
I'm really glad this space exists and you can tell how good it is by just how many people were coming and going.
Definitely recommend!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

My 14yr old son loves his new C whistle

My 14yr old son recently got into playing penny whistles. We have my wife’s cheap tin one, in the “standard” key of high D, plus expensive ones (MK Whistles) I’ve bought my wife over the years (at over £200 each, at least) - in the keys of High D, Low F and Low D - but my son wanted a whistle in the key of C, for his Christmas present.
MK Whistles don’t make one in the key of C, so I looked around for a good quality one in C.
I’m familiar with Hobgoblin as they bought over & continue Scayles Music shop, in Edinburgh, so I wanted to pass some business their way, as they have the best selection of whistles, in all the Edinburgh music stores.
Bought the Glenluce Wexford High C Whistle, brass whistle in chrome finish.
Anyway, long & short is he LOVES the Glenluce Wexford whistle and feels it’s very high quality (having been playing the MK Whistles for quite some time, and he says all the notes are perfectly in tune. I’ve a feeling he’ll be wanting a few more in other keys, soon enough !
NB. My 14yr old son plays piano and Highland bagpipes, and since the late summer, started to teach himself to play the whistle - so he has a good ear. He can even play two at the same time ! He’s been playing his new whistle almost non-stop since Christmas day !!!
So, I’d highly recommend this brand of whistles. Yes, you can buy cheap, non-tuneable tin whistles, but if you want something much better, THIS is the brand to go for.
NB2. The ordering process was easy and Dominique kept me informed of the order and shipping process. V happy !!!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Responsive and helpful customer service.

Had a minor issue with a couple of orders and Hobgoblin were fantastic. You phone them and within seconds you're talking to a friendly helpful person in a position to sort you out. Perfect internet purchasing. Can't recommend them highly enough.

24 December 2025
Unprompted review
Rated 4 out of 5 stars

Lovely instrument

Lovely instrument. Courier absolutely dreadful. Delivered to incorrect address. Despite a different address called again a dropped guitar over the gate.

Hobgoblin staff excellent!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Internet site easy to navigate
Very efficient service arrived quickly
Excellent packaging
Fair price & excellent value

25 November 2025
Unprompted review

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