HMV are great , a trusted company , ordering is easy , kept informed regarding delivery , If I use click & collect Wolverhampton is my local store and they are a pleasure to deal with. Highly recomme... See more
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8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB
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HMV are great , a trusted company , ordering is easy , kept informed regarding delivery , If I use click & collect Wolverhampton is my local store and they are a pleasure to deal with. Highly recomme... See more
Company replied
The staff are knowledgeable, and take interest in your purchases. Music is about community for me and when staff talk about the music you buy and show interest in shows you are seeing, then it becomes... See more
Company replied
Purchased some things from the website for collection from my local store, order was despatched very quickly arrived as store within 2 days and collection was easy! (Quick shout out to the staff in th... See more
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I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital ver... See more
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Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom
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The staff are knowledgeable, and take interest in your purchases. Music is about community for me and when staff talk about the music you buy and show interest in shows you are seeing, then it becomes more than just your single purchase.

Reply from hmv (UK) - Wolverhampton

Reply from hmv (UK) - Wolverhampton
I moved address. Ordered.
And my dvds sent to old address.
Although I did not get them in time for my birthday. I thought I'd not only lose the 3 dvds but also the money.
Delighted it all turned out well in the end.
Worried about ordering in yhe future as I cannot update my new address in my HMV account so it seems that's the end of my purchases with HMV and is why I give ☆☆☆ stars.
😞 I cannot update my new address in my account like every other account I have, whether bank account or energy and internet.
Bizzare HMV does not allow this.

Reply from hmv (UK) - Wolverhampton

Reply from hmv (UK) - Wolverhampton
Fantastic customer service from the Wolverhampton store where I bought my rolling stone T Shirt

Reply from hmv (UK) - Wolverhampton
Excellent service, always polite and helpful. They take time to find what I want.

Reply from hmv (UK) - Wolverhampton
I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital version. Made the order through HMV to be delivered to my local store. Easy to order and arrived well within time. I cannot fault the whole service.

Reply from hmv (UK) - Wolverhampton
Very good service, quick delivery and the lady who served me was pleasant! Can’t ask for more!

Reply from hmv (UK) - Wolverhampton
My order has not arrived im very disappointed this has happend twice it was the the Bts 21 TaTa plush where my order????

Reply from hmv (UK) - Wolverhampton
Quick to order,came in a few days,click n collect brilliant, will order more when needed

Reply from hmv (UK) - Wolverhampton
The staff at Wolverhampton HMV are always friendly, helpful and knowledgeable. It is a pleasure buying from there

Reply from hmv (UK) - Wolverhampton
The disks were delivered to my local HMV. I had to produce my driving licence to prove who I was. But, the whole process went very smoothly.
The staff have a lot of Anime knowledge and were quick to suggest other possible purchases

Reply from hmv (UK) - Wolverhampton
Over a week after I ordered the CD and told it was on its way it has not arrived !
Looks like it will have to be reordered . Awful service !

Reply from hmv (UK) - Wolverhampton
First class service ordered what I wanted. Delivery came two days later

Reply from hmv (UK) - Wolverhampton
Was easy to find & order what I was looking for. Was delivered really quickly. Very impressed.

Reply from hmv (UK) - Wolverhampton
Staff helpful, polite, quick service if items are not instore staff will order them for you and get them delivered to your door step. Fantastic all round.
JH.
WOLVERHAMPTON.

Reply from hmv (UK) - Wolverhampton
Delay with delivery but kept us informed
Unusual to say the least
Thank you.

Reply from hmv (UK) - Wolverhampton
They took my order and email, I got notifications regarding order being despatched then ready for collection, good service and staff really knowledgeable and friendly

Reply from hmv (UK) - Wolverhampton
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