Excellent service and price for a DVD I was finding hard to get a hold of. Received within 24 hours of ordering. 1st class customer service where others failed. Recommending to all my family and frien... See more
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Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
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Was able to order an item in advance of its release then pick it up at HMV on its release date with clear email communications and updates along the way. Friendly and helpful staff in the HMV store o... See more
Company replied
The lass who served me was extremely helpful and found everything on my list. When you didn’t have the most obscure on my list in stock, she ordered it in for me, telling me it would be delivered by... See more
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Online order arrived with slight damage to record. Was told I could exchange it for another copy in-store, which I did. Thankfully they had copies available. Overall, reasonably satisfied.
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Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
323 reviews
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Collected my parcel no issue
Collected my parcel no issue, and the staff at the Edinburgh store are super friendly, got to have a great chat about the Christopher Reeve Superman films :)
29 October 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Winston
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Just perfect
23 October 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi KENNETH
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My blu-ray order processed quickly and…
My blu-ray order processed quickly and ready to collect notification received safely... another great order from HMV ! Many thanks
16 October 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello Edinburgh
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Great service, replaced a cd I bought few weeks previously, no receipt no problem.
13 October 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Norman
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Edinburgh Princes Street
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
Efficient and prompt service, goods delivered on timee without any issues.
26 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello John,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Experience was informative really easy…
Experience was informative really easy and goods arrived safely and promptly.
22 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello Kathryn,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hi Chris
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The girl had to order online mHmvy…
The girl had to order online my purchase as you didn't have the item in the shop.i received it about two days very efficient in shop and delivery Thanks
24 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Margot,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Almost 5 stars
Would be 5 stars if the arrival of my DVD hadn't been a day late to HMV Edinburgh!
11 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
We are sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
Have a great day!
My order arrived in time for a surprise…
My order arrived in time for a surprise for a birthday gift
20 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Martha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic experience
The staff in HMV princes street Edinburgh were extremely helpful to me . The item I wanted wasn’t in stock but they ordered it for me to come direct to my home , which saved me a journey back up into town . The said item was delivered promptly and I was kept informed the whole time as to when it was being delivered . 100% first class service .
16 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Moriag
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service when placing order
3 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience at HMV
Great experience at HMV. Staff are always really friendly and helpful
4 September 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Mohammed
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online order pick up from princes…
Online order pick up from princes street as soon as a staff member saw that a second person was at checkout amember of staff came .
Very speedy pickup and very friendly staff.
10 August 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello James
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Not enough updates were given
Not enough updates were given. I was unable to track my parcel and it took longer than stated..
3 August 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hi Martin,
Thank you for your review.
Please be advised that your order was dispatched on 27/07 and delivered on 31/07. Whilst we aim to dispatch within 24 hours this cannot always be guaranteed and we apologise for the slight delay.
We are pleased to see your order has now been delivered as per the tracking provided and we hope you enjoy this.
Reply from hmv (UK) - Edinburgh Princes Street
Hi amy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi IanG
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The help I received when I was picking…
The help I received when I was picking up my order
28 June 2025
Reply from hmv (UK) - Edinburgh Princes Street
Hello Jill
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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