As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more
Company replied
Impressive customer service. Ellen called to confirm initial requirements, then nearer the time of hire called again to verify that plans had not changed. I was using the hire kit for a wedding, so l... See more
Company replied
I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything... See more
Company replied
Company details
- Audio Visual Equipment Rental Service
- Binoculars Store
- Camera Store
- Photo Shop
- Photography Service
- Video Production Service
Written by the company
Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.
Contact info
Unit 5, Wellbrook Farm, Berkeley Road, TN20 6EH, Mayfield, United Kingdom
- 01435 873028
- enquiries@hireacamera.com
- www.hireacamera.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied
Hireacamera went above and beyond to help me with equipment and advice. Found the to be very knowledgeable, helpful and friendly. Would definitely recommend and use again.
4 December 2025
Reply from Hireacamera.com
Thank you so much for your glowing 5-star review, Liz! We're absolutely thrilled to hear that you were very satisfied and that our team went above and beyond to provide you with the right equipment and helpful advice.
It's wonderful to know you found us knowledgeable, friendly, and easy to deal with – that's exactly what we strive for every time. Your recommendation means a great deal to us, and we'd love to welcome you back whenever you need gear again!
All the best,
Hannah
Great service.
I very much appreciated the attention given to my order by the two humans at the end of the telephone; Mary and Ellen. They were very helpful. The service was very good. I could always get through to them. It all went off without hitch.
9 December 2025
Reply from Hireacamera.com
Thank you so much for your lovely 5-star review James, and for sharing your experience! We're absolutely delighted to hear that you received great service and that everything went smoothly from start to finish.
A special thank you for your kind words about Mary and Ellen – they'll be thrilled to know their helpfulness and attentiveness made such a positive difference. It's feedback like yours that makes our team smile!
We truly appreciate your recommendation and look forward to assisting you again in the future.
Wishing you all the best,
Hannah
This store has always been providing…
This store has always been providing good service and quality products.
7 December 2025
Unprompted review
Reply from Hireacamera.com
Thank you so much for your wonderful review Aria, and for your continued support! We're absolutely delighted to hear that you've consistently experienced good service and high-quality products with us.
Your loyalty means the world to our team, and it's feedback like yours that keeps us motivated to maintain those standards every day. We look forward to welcoming you back soon!
Best regards,
Hannah
Good service
Booking process was straightforward and the company communicated well. The lens was packaged safely and arrived in excellent condition. Return was easy and the deposit was returned within a reasonable time frame. No hesitation recommending Hire A Camera for rentals.
3 December 2025
Reply from Hireacamera.com
Thank you so much for your fantastic 5-star review Dukiel, and for taking the time to share your experience!
We're thrilled to hear that the booking process was straightforward, our communication hit the mark, and that your lens arrived safely in top condition. It's great to know the return went smoothly and your deposit was refunded promptly too.
Your recommendation means a lot to us – we love making camera rentals hassle-free and enjoyable. We'd be delighted to welcome you back anytime!
Best wishes,
Hannah
A great company
A great company, who respond quickly to questions, deliver when asked and make you feel like you are in safe hands.
24 November 2025
Reply from Hireacamera.com
Thank you so much for your kind review Charlie! We’re really glad to hear that our quick communication, reliable delivery, and overall service helped you feel in safe hands. Providing a smooth, supportive experience is exactly what we aim for, so your feedback means a lot to us.
We appreciate you choosing us and look forward to helping you again soon!
Wishing you all the best,
Hannah
The company is amazing
The company is amazing! The camera arrived before the start of the rental at no additional cost, it came very well packaged with all the packages to return! Without a doubt the best company to rent photographic products!
28 November 2025
Reply from Hireacamera.com
Thank you so much for your fantastic review will! We’re thrilled to hear that your camera arrived early and that everything—from the packaging to the return process—was smooth and easy. Knowing that you consider us the best company for renting photographic gear truly means a lot to our entire team.
We look forward to helping you capture many more great moments in the future!
All the best,
Hannah
Great customer service
Hireacamera offer fantastic customer service - the whole process of hiring kit is extremely straightforward and effective.
19 November 2025
Reply from Hireacamera.com
Thank you so much, Patrick, for your wonderful 5-star review – we're thrilled to hear you think so highly of our customer service!
It's fantastic that you found the whole hiring process straightforward and effective, and we're especially pleased the Sony FE 90mm Macro lens served you well. Making kit hire as simple and hassle-free as possible is at the heart of what we do!
Looking forward to assisting you with future projects.
All the very best,
Hannah
Great company. Great communication. 11/10 - would use again.
They have a massive range of Fuji kit to hire and it helps when deciding on a massive purchase.
Delivery to my local London Camera Exchange made it infinitely easier to get the kit.
Communication with the company was great and it was really easy to set up an account.
Unfortunately, I was not able to use the lens completely to plan as a storm made all local sports pitches water logged and unplayable. But I can't blame them for that...
19 November 2025
Reply from Hireacamera.com
Thank you so much, Liam, for your amazing review and that brilliant 11/10 score – we're over the moon!
It's fantastic to hear that our huge range of Fuji kit helped you try before you buy (that's exactly why we love stocking so much of it!), and that delivery to your local London Camera Exchange made everything so convenient. We're also really pleased the communication and account set-up were spot on – great communication is something we always aim for.
Sorry to hear the storm put a dampener on your sports shooting plans (literally!), but we're glad it didn't spoil your overall experience. Fingers crossed for better weather next time!
We'd absolutely love to welcome you back whenever you're ready to hire again – whether it's more Fuji testing or anything else.
All the very best,
Hannah
Smooth and easy process
So, I usually use hire a camera at work but this time it was for myself. And as always it was a smooth, easy process. The lady made sure everything was correct and the lens was right for my camera. Everything came on time and in fantastic condition. They even give you everything to post it back. Always a lovely experience.
13 November 2025
Reply from Hireacamera.com
Thank you so much, Holly, for your lovely 5-star review – we're absolutely delighted to hear from you!
It's wonderful that you've always had such a smooth and easy experience with us, whether hiring for work or personally this time. We're especially pleased that our team took the time to double-check everything and ensure the lens was perfectly suited to your camera, and that it arrived on time in fantastic condition (complete with the return postage supplies!).
Providing a lovely, hassle-free experience is exactly what we aim for every single time, and feedback like yours means the world to us.
We'd love to welcome you back anytime – for work or play!
Best regards,
Hannah
Perfect, seamless and brilliant.
I hired the Canon EOS R6 Mark II a few months ago, it was a joy to use over the week I had it. The booking process was seamless, as was picking it up from Mayfield. Overall really happy with my experience.
18 August 2025
Unprompted review
Reply from Hireacamera.com
Thank you so much for your fantastic 5-star review – we're delighted to hear you had a perfect, seamless experience with us!
It's great that the Canon EOS R6 Mark II was such a joy to use during your hire week, and we're especially pleased the booking process and collection from our Mayfield store went so smoothly. Customer happiness is what we strive for every time!
We hope you captured some amazing shots and would love to welcome you back whenever you need to hire again.
All the very best,
Hannah
Great experience with hire a camera
Great experience with hire a camera, spoke to Sam and Mary who were very helpful. Easy process. There was an problem with the lens I wanted, it was returned/ delivered to them just before I booked it with focusing issues but I was quickly offered alternatives that were more expensive, at no extra cost!
10 November 2025
Reply from Hireacamera.com
Thank you so much for taking the time to leave such a wonderful review Luke – we're absolutely thrilled to hear you had a great experience with us!
It's fantastic that Sam and Mary were able to help make everything run smoothly, and we're especially pleased we could quickly sort out an upgraded alternative for the Sigma 60-600mm at no extra cost when the original had that focusing issue. Going the extra mile for our customers, is exactly what we love to do!
We hope you captured some stunning wildlife photos and would love to welcome you back anytime.
Best regards,
Hannah
Brilliant service
Brilliant service. The kit I needed was available when I wanted it, it arrived at my place ahead of time and was in immaculate condition. The team at Hireacamera were super helpful and highly responsive to my questions. I was very impressed and will definitely use them again in the future.
13 November 2025
Reply from Hireacamera.com
Thank you for your fantastic review Sam!
We’re thrilled to hear the Fujifilm XF 500mm arrived early, in immaculate condition, and that our team was super helpful and quick to respond. That’s exactly the kind of brilliant service we love to deliver!
We’re already looking forward to your next booking—see you soon!
Best regards,
Hannah
It was an easy way to hire camera…
It was an easy way to hire camera equipment. Shipped to us in advance and easy to send back with the courier pickup pre-arranged. Thanks
5 November 2025
Reply from Hireacamera.com
Thank you for your great review Mark!
We’re delighted to hear that hiring the Blackmagic Pocket Cinema Camera 6K Pro was straightforward, with early delivery and a hassle-free pre-arranged courier collection. That’s exactly the smooth experience we love to deliver!
We’d be thrilled to help you again whenever your next project calls. Thanks for choosing Hireacamera!
Best regards,
Hannah
Exceptional.
Exceptional experience with this company. From initial enquiry to after-hire, they were professional, courteous and super helpful the whole way through. Excellent customer care and explained everything simply and in a perfectly understandable way. Will definitely be using them again.
29 October 2025
Reply from Hireacamera.com
Thank you for your wonderful review Andrew!
We’re absolutely thrilled to hear you had an exceptional experience from start to finish. It’s fantastic to know our team was professional, courteous, and super helpful throughout, and that we explained everything clearly and simply. That’s exactly the standard we aim for every time.
Your kind words mean the world to us, and we’re already looking forward to your next hire!
Best regards,
Hannah
They were brilliant
They were brilliant. After not getting anywhere with another camera hire company who were unresponsive and unhelpful I tried Hireacamera. The service was excellent and they had all the equipment I needed. They went out of their way to ensure everything went smoothly. Thank you to the team!
30 October 2025
Reply from Hireacamera.com
Thank you for such a glowing review Dieter!
We’re truly delighted to hear that after a frustrating experience elsewhere, Hireacamera stepped up with excellent service and all the equipment you needed. It means a lot that our team went the extra mile to make everything run smoothly for you.
Welcome to the Hireacamera family—we’d love to help again anytime!
All the best,
Hannah
Great service
Great customer service and making sure you know what kit you need for your shoot. Easy to arrange delivery and a fairly priced alternative to buying your equipment when you're starting out!
29 October 2025
Reply from Hireacamera.com
Thank you for your fantastic review Christiane!
We’re thrilled to hear you appreciated our customer service and guidance on the right kit for your shoot. It’s great to know arranging delivery was easy and that we provided a fairly priced option as you get started—exactly what we’re here for!
We’d love to support your next project whenever you’re ready.
Wishing you all the best,
Hannah
The staff were very helpful and the…
The staff were very helpful and the customer service was second to none!
I dealt with a member of Staff called Mary (MacDonald i believe), and she was great!
Thank you very much for the service you provided, I will certainly be coming back when I need to hire cameras again
24 October 2025
Reply from Hireacamera.com
Thank you for posting a review Aaron and for the shout out to Mary - I have passed on your lovely words.
We’re absolutely thrilled the service hit the mark and can’t wait to roll out the red carpet for your next hire. Just say the word and our amazing team will be here to assist you!
See you very soon,
Hannah
Hireacamera were great
Hireacamera were extremely efficient, friendly and professional. I would definitely recommend them to anyone. Easy to use and very helpful also.
30 October 2025
Reply from Hireacamera.com
Thank you for your wonderful 5-star review Daniel!
We’re absolutely delighted to hear you found the team efficient, friendly, and professional—exactly the Hireacamera experience we love to deliver. Your recommendation means the world to us, and we’d be thrilled to help you (or anyone you send our way) again anytime.
See you on the next hire!
Best regards,
Hannah
Excellent
Excellent, camera lens was delayed by airline baggage, so a bit late returning. Contacted them, no fuss, no drama, no additional charges. Great customer service.
30 October 2025
Reply from Hireacamera.com
Thank you for your fantastic review Paul!
We’re thrilled the Canon 100-400mm performed brilliantly for you, and even more pleased that when the airline threw a spanner in the works we could sort it with zero fuss and zero extra cost. That’s exactly the kind of stress-free service we love to deliver.
We hope your shots turned out beautifully—can’t wait to send that lens on its next adventure with you!
Wishing you all the best,
Hannah
Incredibly helpful and supportive in…
Incredibly helpful and supportive in the lead up to the hire. They made sure that the kit was going to be with us in time and that we weren't going to have any problems if the courier had problems. Overall process was pretty straightforward, even with being first-time hirers. Kit was in very good condition. Overall very happy. They got us out of a jam when we scored a bigger gig than we expected. Very happy.
14 October 2025
Reply from Hireacamera.com
Thank you for your lovely review Alex. We’re thrilled the team could step in and save the day when that bigger gig landed—nothing makes us happier than getting first-time hirers out of a jam with zero stress. It’s fantastic to hear the Canon R6 II arrived in perfect nick, the pre-hire support gave you total confidence, and the whole process felt straightforward from start to finish.
We’d love to kit you out for the next big one. Just say the word.
Wishing you all the best,
Hannah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.