Hireacamera.com Reviews 

1,864
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their exceptional helpfulness, noting that the customer service team handles all inquiries immediately and always goes above and beyond. Reviewers strongly emphasize the spotless condition of the equipment, consistently describing the overall rental service as reliable, seamless, and remarkably efficient. Some people were satisfied with the prompt delivery, mentioning that items arrived early in robust protective cases complete with all necessary accessories and backup tools. Consumers also appreciated the personalized recommendations provided by knowledgeable staff members to ensure they selected the exact gear needed for their successful creative shoots.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as exceptionally efficient,... See more

Product

Clients share positive opinions on product quality, highlighting that items arrive early and in immaculate... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting an impressive and consistently high... See more

User experience

Consumers find the user experience to be exceptionally satisfying and smooth throughout the entire process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more

Company replied

Rated 5 out of 5 stars

Impressive customer service. Ellen called to confirm initial requirements, then nearer the time of hire called again to verify that plans had not changed. I was using the hire kit for a wedding, so l... See more

Company replied

Rated 5 out of 5 stars

I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything... See more

Company replied


Company details

  1. Audio Visual Equipment Rental Service
  2. Binoculars Store
  3. Camera Store
  4. Photo Shop
  5. Photography Service
  6. Video Production Service

Written by the company

Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(1,864)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been coming back to them for…

I’ve been coming back to them for years, and they never disappoint. Always professional from start to finish. I highly recommend them — keep up the great work!

27 February 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for your kind review and for continuing to choose us over the years. We truly appreciate your ongoing support and are delighted to hear that you’ve consistently had a positive experience with our team. Providing a professional service from start to finish is something we take great pride in, so it’s wonderful to know that this has stood out to you.

Your recommendation means a lot to us, and we look forward to continuing to assist you in the future. Thank you again for taking the time to share your feedback!

All the best,
Hannah

Rated 5 out of 5 stars

A great range of kit

A great range of camera and lighting kit, all in perfect condition. Friendly and helpful service. I'm so happy I no longer have to travel to London to get hold of professional photography kit.

19 February 2026
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Reply from Hireacamera.com

Thank you for the great review Sam! We’re really pleased you were happy with the range and condition of our camera and lighting kit, and that our team could be helpful.
It’s great to hear we’ve made it easier for you to access professional photography gear without the trip to London. We’re also glad you’re already using us again on your next hire—thanks for your continued support!

All the best,
Hannah

Rated 5 out of 5 stars

Reliable and Trusted !

I have been using them on and offfor years and they are amazing! Professional from start to finish, and highly recommend them ! Keep up the good work !

21 February 2026
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Reply from Hireacamera.com

Thank you so much for your 5* review Robert and for your continued trust over the years. We’re really pleased to hear you’ve found our service reliable and professional. Your recommendation means a lot to us, and we truly appreciate your support. We’ll keep working hard to deliver the same high standards every time!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Everything was straight forward.

Great communication, and the website is easy to use.
The kit arrived well packed, and drop-off and pickup were straightforward. Thank you!

13 February 2026
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Reply from Hireacamera.com

Thank you so much for the great feedback Ros!

We’re really pleased to hear everything went smoothly with the Canon EOS C50 hire and that the delivery and collection process was easy. It means a lot that you found our communication and website straightforward.

We’d love to help again on your next project—just let us know if you need anything!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

5stars

Excellent service and support

19 January 2026
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Reply from Hireacamera.com

Thank you for leaving a review Sam and for you kind words, I have passed them on to the team. I hope hiring the Canon EF 24-70mm II assisted in you making an informed purchase.

Looking forward to assisting you in the future.

all the very best,
Hannah

Rated 5 out of 5 stars

Flawless service

As usual, flawless service from Hireacamera.

28 January 2026
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Reply from Hireacamera.com

Thank you for taking the time to leave a review, Jon. We really appreciate your positive feedback and hope you enjoyed using the Canon XA40 to film the pantomime. We look forward to assisting you with this years performance!

All the very best,
Hannah

Rated 5 out of 5 stars

Very good customer service and…

Very good customer service and professional

22 January 2026
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Reply from Hireacamera.com

Thanks for your review, Aamir! We’re really glad to hear you found the service professional and that everything went smoothly with the Sony FE 16–35mm GM II. Hope it helped you capture some amazing Northern Lights shots — we’d be happy to help again anytime!

All the very best,
Hannah

Rated 5 out of 5 stars

First time hirer

First time hiring a lens from anyone and could not have asked for a better service.

Booking was very easy and got confirmation back immediatley.

I had a phone call with a member of the team shorty before the rental to make sure everything was ok and to check that I am getting the right product for my needs. Outstanding service!

The lens itself came via courier and was very well packaged. It came in a hard flight case and in its own carry case as well.

Lens was in excellent condition. Only the usual wear and tear markings as you would expect but glass itself was fantastic.

It was a great way to try a lens before commiting to a purchase.

Overall, it was a great service and I will definitley be back again soon!

26 January 2026
Unprompted review
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Reply from Hireacamera.com

Thanks so much for such a detailed and kind review, Stuart! We’re really pleased your first lens hire experience was such a positive one and that the Canon RF 100–500mm worked well for aircraft spotting. Great to hear the booking process, pre-rental call, and delivery all helped give you confidence you’d chosen the right kit.
We always aim to make sure everything arrives well protected and ready to perform, so it’s brilliant to know the lens met expectations. Trying before committing is exactly what hiring is for — we’d love to help again when you’re ready. Looking forward to welcoming you back soon!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

A very friendly and efficient service

A very friendly and efficient service.
I will be back

14 January 2026
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Reply from Hireacamera.com

Thanks for your review, Robert! We’re really pleased to hear you enjoyed using the Olympus 300mm on your holiday. Glad everything went smoothly and the lens did the job for you while you were away. We’d be more than happy to help again on your next trip or shoot.

All the best,
Hannah

Rated 5 out of 5 stars

Super easy experience

Super easy experience, equipment in very good condition, with helpful and friendly service to ensure that you are good to go

14 January 2026
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Reply from Hireacamera.com

Thanks so much for the great review, Chris! We’re really glad to hear you had a super easy experience and that the Canon EF 70–200mm was in excellent condition for the wedding. It’s always our goal to make sure everything is spot-on and that you feel fully set up before you head out. We’d love to help you again on a future shoot — thanks for choosing us!

Wishing you all the best
Hannah

Rated 5 out of 5 stars

Brilliant from start to finish

Such an efficient service. Great communication from start to finish. They even upgraded my order to ensure delivery times were met, free of charge. Easy to hire, easy to return. Good value to money. Will 100% use again.

19 January 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for the fantastic review Patrick. We’re really pleased to hear that everything went smoothly from start to finish and that our communication and service met your expectations.

It’s great to know the complimentary upgrade helped ensure your kit arrived on time for filming your road trip — we’re always happy to do what we can to keep projects running smoothly. We’re also glad you found the hire and return process easy and good value for money.

Thanks again for your recommendation, and we look forward to supporting your next project.

All the best,
Hannah

Rated 5 out of 5 stars

Impressed first-time customer

This was my first experience using Hireacamera, and I was very impressed. I hired a Nikon lens for a trip to Finland, and the process end-to-end was seamless. After making the booking online I got a call from Hireacamera to go through the details; rather than being a box-ticking exercise they were genuinely helpful. I ended up with collection and drop-off plans which were much more convenient than those I'd initially gone for, and an extended hire period at no extra cost due to their office being closed over Christmas. The next time I need to hire any equipment, I will definitely be using Hireacamera.

17 December 2025
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Reply from Hireacamera.com

Thank you for taking the time to leave such a detailed review, Adam. We’re really pleased to hear that your first experience with Hireacamera was a positive one and that the Nikon Z 24–120mm was a great companion for your trip to Finland.

It’s great to know our team could help tailor the collection and drop-off arrangements to better suit your plans, and that the extended hire over the Christmas period made things even easier. We always aim to make the process as smooth and flexible as possible, especially when customers are travelling.

We truly appreciate your kind words and look forward to helping you again on your next adventure.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Great service, great communications

Great service and super easy communication

13 January 2026
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Reply from Hireacamera.com

Thank you for taking the time to write a review Charles and for your kind words! I hope you had a lovely time of your travels and got some great shots with the Canon RF 70-200mm. Let us know if we can assist with your next adventure!

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Awesome service

Awesome service. The gear is fabulous and clean.

The CS team (Ellen and Mary) is so professional and kind to provide advice and arrange the dispatch and collection arrangements to meet my schedule, including the change of collection approach at the last minute.
Really appreciated and highly recommended.

9 January 2026
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Reply from Hireacamera.com

Thank you so much for your lovely review, Annie. We’re delighted to hear the Canon RF 100–400mm was a great companion for your trip to Kenya and that it arrived in perfect condition.

Ellen and Mary will be thrilled to hear your kind words — they’re always happy to help make logistics fit around travel plans, even with last-minute changes.

We really appreciate the recommendation and would love to support you on a future adventure!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Hireacamera

Great service. As it was just before Xmas, they dispatched the lens early to ensure it wasn’t subject to the any courier delays at this time of year.

The lens was great. And their pickup and return of deposit was prompt.

8 January 2026
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Reply from Hireacamera.com

Thanks so much for your kind review, Stephen. We’re really pleased to hear the Canon RF 100–500mm was a great fit for your Tanzania trip. With Christmas courier delays in mind, we’re glad the early dispatch helped give you peace of mind. It’s also great to hear everything went smoothly with the pickup and deposit return. We’d love to help again on a future adventure!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars
Hireacamera.com logo

Reply from Hireacamera.com

Thanks for your kind words and continued support Nick. We’re glad everything went smoothly again and hope the Canon EOS R5 II served you well. See you next time!

All the best,
Hannah

Rated 5 out of 5 stars

Hire A Camera went out of their way to…

Hire A Camera went out of their way to ensure I would be able to receive the equipment on a suitable day for me.

15 December 2025
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Reply from Hireacamera.com

Thank you for your review Sarah. We’re pleased we could accommodate your delivery needs and really appreciate you choosing Hireacamera.

All the very best,
Hannah

Rated 5 out of 5 stars

Superb

A superb and efficient way to hire a camera - cannot recomment them enough!

15 December 2025
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Reply from Hireacamera.com

Thanks for the amazing feedback Zaffer! We’re delighted you had such a great experience and truly appreciate the recommendation. We look forward to working with you again in the future.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

As normal when we rent no issues

As normal when we rent no issues. Willbe using again in the future.

16 December 2025
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Reply from Hireacamera.com

Thanks so much for your kind words Robert! It’s great to hear that everything went smoothly once again. We really value your repeat business and look forward to seeing you again soon.

All the very best,
Hannah

Rated 5 out of 5 stars

Incredible service, great equipment!

As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Ellen, Mary, Sam and the whole team were able to take care of every query I could throw their way. When you're working with tight deadlines and lots of different variables, the peace of mind the team gave me was invaluable and paved the way for a really successful shoot. I'd book with them again in a heartbeat!

21 November 2025
Unprompted review
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Reply from Hireacamera.com

Thank you so much for your fantastic 5-star review, Dan and for taking the time to share your experience!
We're absolutely thrilled to hear that we could deliver the service and support you needed for your tricky brief – it's exactly what we strive for every time.
We're delighted that we could give you that invaluable peace of mind and help make your shoot a success.
We'd love to welcome you back anytime – here's to many more successful projects together!

Wishing you all the very best,
Hannah

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