HiQ Tyres & Autocare Reviews 

13,106
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,530 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and friendly demeanor. Many appreciate the reasonable and transparent pricing, noting that the company avoids unnecessary work and provides clear cost updates. The booking process is often described as quick and efficient, with many reviewers mentioning prompt communication and updates. However, some people were dissatisfied with specific service incidents, including issues with incomplete work, lost items, and lack of accountability. A few other people also felt that there were problems with billing, such as being double-billed for labor or overcharged for parts.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the staff for being courteous,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and fair pricing.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, welcoming, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and speed of scheduling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Fitted me in at short notice for an oil change and checked the car over for other issues/faults too. The issues they identified were kindly sorted in the same session. Reasonable pr... See more

Company replied

Rated 5 out of 5 stars

Super helpful, called me straight away for my booking for my tyre and explained different options and speed at which it could be sorted. Then when I arrived managed to sort my tyre as the nail was tin... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful staff. Premises clean and comfortable waiting area. Many offers of refreshments from all staff who passed through. I was looked after by Laura who kept me informed regarding... See more

Company replied

Rated 5 out of 5 stars

Everyone is always very polite and helpful. The communication is always brilliant, calling us and keeping us updated and on work that needs doing etc on MOT’s. Overall great service all round and we d... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,106)

2,500 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A catalogue of errors and preventable mistakes

Hi i had a full service and the engine cover wasn't correctly fastened and almost fell of completely the Manager Malcolm Mcdowell wasn't very happy to fix it in place and unapologetically, they also lost my tyre cap again Malcolm casting the blame on me? I ordered 3 new tyres and I took the day of and they weren't there and no apology? I ordered a new top mount and again no delivery came there's a catalogue of errors seemly they just don't care treat customers badly and rude they are so unprofessional I would not recommend them to anyone.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

HiQ, Skipton

Great group of guys who are always helpful, friendly and professional. Would highly recommend, great customer service.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Staff were all keen to help

Staff were all keen to help, advise and spend time listening. I was met with a friendly and efficient service that went above and beyond my expectations at every point of contact. Thanks to the whole team and for the extremely fair pricing. I couldn't recommend this garage more, best I've used in over 30 years of driving. 5 stars from me 👌

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Carl came across as personable and…

Carl came across as personable and kind. He had the job priced up quickly, at what I felt was a reasonable price. Already booked in for my MOT and am sure I will be back again. Thank you Carl for a non stressful experience!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service as always at this…

Amazing service as always at this branch of HiQ. Nothing is to much trouble . They are very professional. Such a pleasant young manger . I always find it hard going into a garage being an older female but they have always been extremely nice , friendly and professional. Thanks lads

16 July 2026
Unprompted review
Rated 5 out of 5 stars

THIS IS A TRUELY EXCEPTIONAL GARAGE, WITH EXCELLENT CUSTOMER SERVICE

The mechanics and people on Reception have always gone the extra mile to help me with any query concerning my cars. The team in Redditch are exceptional. Over the many times I have used them I find they always go the extra mile to solve problems Many friends use them for the same reason. I cannot recommend them enough. The added bonus is their prices are clear, fair and reasonable .

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I had a piece of plastic body trim on the underside of my car that had come lose. The mechanic jacked the car up and spent 10 minutes reattaching the trim and when he had finished he refused to take payment. Fantastic community generosity. Thank you.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Was looking for a next day MOT, earliest was 3 days, said keep my number and let me know if there's a cancellation. Called back later with a spot that opened up. Staff really friendly, honest and straightforward with the work needed, and sorted it quickly. Highly recommend and will always use them now.

14 July 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a review. We're so pleased we could fit you in for your MOT and that our team provided such a friendly and honest service. We appreciate your high recommendation!

Rated 5 out of 5 stars

Prompt, efficient and friendly service

The car was taken by staff as soon as we arrived and the new tyre was fitted quickly and efficiently. It was easy to book online.

3 July 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for taking the time to leave such a positive review! We're delighted to hear that your tyre fitting was quick and efficient, and that you found our online booking process easy to use.

Rated 5 out of 5 stars

Called through at 1 today and they…

Called through at 1 today and they managed to squeeze me in last minute to replace my brakes. Such a welcoming and friendly team and would highly recommend this site!

14 July 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Jessica. We're so pleased we could fit you in at short notice for your brakes! It's wonderful to hear you found our team welcoming and friendly.

Rated 5 out of 5 stars

Great Customer Service Again

The staff were courteous on the phone and explained everything that had to be done after the MOT and why it needed to be. Replacements and repairs done on the same say

14 July 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Alex, we're so pleased to hear our staff were courteous and clearly explained the necessary work after your MOT. It's great that replacements and repairs were completed on the same day!

Rated 5 out of 5 stars

Mot test


First class

14 July 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Russell!

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