heytelecom.be Reviews 

For 2 days I try to reach customer service to get information on starting a new subscription. 8 chats in which 2 times I gave my phone number and no answer. This is not very promising to become customer.

No customer service available, no email, no phone. You are on your own, and there is no chat services, is a lie.

I have changed to a different provider in May and I still receive monthly invoices. Unbelievable on this day and age. Please don't take any internet subscription services of Hey Telecom. Hey telecom will send you invoices for a subscription you don't have.

Network is very bad. We thought it would be good but no where we found the network.

DO NOT GET IT.
They are horrible, got invoiced for 60 euros even though my plan is 5 euros, and I didn't exceed it. There is 0 customer service; you can't contact them anywhere, and Orange, their owner company, does not do anything about this horrible company. It should actually be illegal to have 0 customer service. I don't know how they get away with this

I haven’t even used it for a fully month, but I have a good experience with this provider. And absolutely is worth it to try for once.

Literally impossible to get in contact with anybody. The bot says that there is a real person on the way. Yeah sure, that was 2 hours ago.

In June, I contacted Hey Telecom’s customer service regarding an overcharged invoice (2500852688) due to extra internet usage in May. The customer service representative acknowledged the issue and promised me a friendly commercial gesture — a 50% discount on the extra charges. I was told the discount would appear on the following month’s bill.

Trusting this assurance, I paid the May invoice in full. However, it’s now been over a month, and the promised discount has still not appeared on my current bill. I have tried to follow up, but there has been no clear response or resolution.

What’s even more frustrating is that I tried to reach out via live chat more than 20 times. Only once did someone respond — after a 2-hour wait — and when I answered their question, they disappeared without any further reply. It felt like being completely ignored.

I’m disappointed that a company like Hey Telecom, which presents itself as reliable and customer-focused, does not seem to honor the promises made by its own support staff — even when there is a clear chat record.

I sincerely hope Hey Telecom will take this matter seriously, fulfill the promised discount, and ensure better support and transparency for future customers.

No reply on whatsapp
Cancellen installation without rebooking

Waited gours and never got anyone on the line. The AI bot told me to hold on but nobody contacted me and my question still isn't answered. You can call me at 0476 391 463 (NL, FR or EN)

No internet for 6 days and you cant get in touch with any employee. You have to speak to a bot that will then make you wait indefinitely for an "colleague to take the conversation".
You wait 2hours on this page and no one answers.
Even worse, the website refreshes you request and you have to restart all over again.
AVOID HEY TELECOM AT ALL COST. The low prizes are not worth the trouble.

good very eusy

vlotte service, info en goed prijs/kwaliteit verhouding

Quick and smooth switch, did had to make a call about a previous client nr (mobile Vikings) but the operator was super nice and figured everything out for me. All I had to do was wait.

The price is great for the product they offer. And yes, it does work and also has nice signal coverage.

Good quality service for an amazing price

Poorest client service ever on phone and non existant on chat never answer