Heritage Classic Car Insurance Reviews 

63
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the supportive staff for being extremely helpful, professional, and polite when handling policy renewals and answering everyday questions. People truly appreciate speaking directly to knowledgeable human beings who make the entire insurance renewal process remarkably smooth, pleasant, and efficient. Consumers frequently highlight that obtaining highly competitive quotes and managing their vehicle coverage is completely straightforward, fast, reliable, and convenient. However, some customers also noted occasional friction regarding longer telephone waiting times, unexpected initial pricing discrepancies, or delayed renewal quotes arriving after the policy had already expired.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the quick, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional agents who handle... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs, competitive... See more

Customer service

People report positive experiences with customer service, frequently highlighting friendly, knowledgeable,... See more

Value for money

Clients share positive opinions on value for money, frequently highlighting very reasonable costs, fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately I didn’t receive my renewal letter in the post but following a ‘checking’ call from Heritage, I received the details & also lower quotes based on mileage, as well as ‘laid up’ as our ve... See more

Rated 5 out of 5 stars

Another year another renewal! My renewal came through as exactly the same price as last year which was a bit higher than I expected so I called up and spoke to Harry Billington who said “not a problem... See more

Rated 5 out of 5 stars

I've been using Heritage for a few years now for multiple classic cars. They are always great to deal with and very helpful. In particular I'd like to mention Seema Lal and Parminder Jakhu who I've de... See more

Rated 5 out of 5 stars

Insurance Renewal I renewed yesterday and was return called quickly by Adnan who dealt with my renewal very efficiently and quickly. Adnan was very professional and made the whole process very easy.... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Insurance Broker
  5. Insurance Company

Written by the company

Heritage Classic Car Insurance has been helping enthusiasts protect their cherished vehicles since 1965. We specialise in classic, vintage and specialist car insurance, offering policies designed around the way classic cars are actually owned and enjoyed. Many of our clients keep their vehicles as part of a lifestyle — driven on weekends, shown at events, or maintained as part of a long-term passion. Our team understands classic cars and the people who own them. From agreed value cover to multi-vehicle policies and European touring cover, our aim is to provide straightforward advice and insurance that reflects the true value of your vehicle. As part of Norton Insurance Brokers, we combine specialist knowledge with personal service. Many of our clients choose us because they want to speak to people who understand their cars and can help them arrange the right cover. Over the years we’ve built a community of thousands of classic car owners who trust us to insure everything from cherished British classics to rare and collectible vehicles.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(63)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always excellent

11th year of using them and renewal process always quick and easy. Premiums are highly competitive and staff always available on telephone

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent five star service from…

Excellent five star service from Heritage as always, we insure all our classic cars with them, the staff are very friendly and the rates are very reasonable, we recommend them to anyone.

Peter Walker

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Renewal

Insurance Renewal
I renewed yesterday and was return called quickly by Adnan who dealt with my renewal very efficiently and quickly. Adnan was very professional and made the whole process very easy. I did not have to repeat information already given which is always a bonus. I have used Heritage for many years as I’ve always had good experiences and always get through to an actual person straightaway! Thank you very much. Kay Chester

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent renewal service

Emilie Field who managed the renewal for both my classic cars was very professional, personable and knowledgeable about the Classic car cover I required renewal for. Emilie even highlighted to me that my guaranteed valuation had expired and is currently guiding me through the process to get it reinstated. Excellent service. Would thoroughly recommend.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

5 star company

I have been using Heritage for about 30 years they have always been very competitive to the point were I don’t bother trying to get a better deal as the staff are always friendly and very professional is always nice to be able speak to a human being.Big thanks to Faisal who took care of my renewal today top bloke

14 August 2026
Unprompted review

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