heliguy™  Reviews 

482
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and supportive approach, making learning enjoyable and building confidence for assessments. People found the courses well-structured, easy to follow, and thorough, with clear explanations and helpful online resources that effectively prepare them. The overall service, from initial contact to ongoing support, is frequently highlighted as outstanding, professional, and efficient. Reviewers appreciate the team's excellent communication and ready availability to assist with questions, ensuring a smooth and confidence-boosting learning journey with high-quality materials.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

User experience

Customers had positive experiences with user experience, finding the online training platform incredibly easy... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency, speed, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support received... See more

Product

Clients share positive opinions on product, highlighting excellent courseware, well-presented content, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the... See more

Rated 5 out of 5 stars

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

482 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(482)

104 reviews in the last 12 months

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Rated 2 out of 5 stars

Online A2of2 - don't!!

I wish I had completed the course in person. The instructors are very knowledgeable, and the reviews are very good. But I can't recommend the online course. I'm giving it 2 stars because the reviews indicate they are great in-person trainers. The Learning Management System is awful to use and not designed from a learner's perspective. From a person who has designed online training systems.

17 September 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Hello River,

I’m following up on this review after numerous attempts to reach out to you over an extended period. We’ve been eager to connect and provide tailored support, but unfortunately, we haven't received a response.

Since it’s been over 4 years since you enrolled in this online course, it’s evident there might be some challenges along the way. Additionally, we’ve noticed some difficulties on your end with registration.

If you’d like to get in touch, we’re here and more than willing to offer one-on-one support to help you succeed and complete the course.

Many thanks,

Heliguy

Rated 3 out of 5 stars

Appalling after sales and communication

I purchased a DJI Neo fly more kit off Heliguy on the 6th September, I paid extra for next day before 12.00 delivery.
As I did not receive the package I contacted them via email with no response, the next day my parcel still did not arrive so I emailed them again still with no response ?
I am now on the 8th with no parcel no information from DPD and no correspondence from Heliguy, I will not be buying from them again, terrible service.
Update 9th: just had a message from DPD stating that my delivery will be made today ? Three days later.
UPDATE: 9th September, Today a gentleman called Mike contacted me from Heliguy and discussed my issue, the communication issue was because my emails was going to DPD not Heliguy which resolved that issue, the delivery problem was not really resolved as there was no reason by Heliguy or DPD for a four day delivery instead of next day before 12.00, Heliguy refunded my postage and apologized.

6 September 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Dear Malcolm,

Thank you for your order of the DJI Neo, which was placed on Thursday at 15:31. Unfortunately, as the order was made after DPD had collected there daily pickup, the express next-day delivery service was transferred to Monday. No Saturday delivery option was selected, which is why the package was not delivered earlier.

It seems that your attempts to reach us were directed towards DPD via the dispatch notifications, but we did not receive any emails or phone calls from you. Had we been contacted directly, we would have resolved the issue much sooner.

Your first contact with us came through Trustpilot. Since then, we have refunded the cost of the express shipping and explained the email issue. We've also been assisting with the battery problem (DOA on arrival) and are awaiting replacement stock.

In light of this, we’ve updated our customer service policy to try and anticipate what people's intention may be when they select expedited service delivery requests.


Best regards,

Heliguy Team

Rated 4 out of 5 stars

Active Learning!

Training is made flexible and learning is structured to be active. Learning aids are professionally organised and delivered succintly.

26 August 2024
Unprompted review
Rated 4 out of 5 stars

If you need a UAV/Drone licence then Heliguy are for you

If you need a UAV/Drone licence then Heliguy are certainly the company that can get that done for you. The Learning Management System which hosts the online training courses is well set up and the training videos are clear and easy to follow with 'tests' at the end of modules to solidify your learning. The Heliguy staff are helpful and knowledgeable. I would use them again. The onsite practical training was also very good but slightly less well organised.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Completed my A2 CoC and GVC with…

Completed my A2 CoC and GVC with Heliguy last week. Having only flown a drone once in my life and having very little experience, this was a really positive experience. I can't recommend Heliguy and the specific instructors (Brandon, Ody and Lois) more. The course is very detailed and there is a lot of information to get through but the instructors helped break this down and make it manageable. Would definitely recommend.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

I have recently completed my A2CofC/…

I have recently completed my A2CofC/ GVC qualifications with Heliguy and it was a great experience. I had O.D, Brandon and Lois as my instructors (I was part of a group of 8 from my company) and I was coming from a background of having no experience at all with Drones whatsoever. The course was very detailed and professional and i couldn't fault the instructors at all. I would certainly recommend these guys going forward.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Drone pilot from scratch

The whole process was simple to follow with their online training tools. The lessons are very detailed and provide everything you can need to become a qualified drone pilot. The exams were run very professionally.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend training with Heliguy

Completing my A2CofC/ GVC qualifications with Heliguy has been a great experience.

With email/ phone support with thorough and friendly staff throughout the whole process, to extensive course and training material walking you through each stage. I have gone from being an amateur pilot with little experience to a competent pilot with all the knowledge needed to move forward.

Would definitely recommend using Heliguy for all your UAV training.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to end

The Staff have been helpful and friendly all the way through, The online training setup is fantastic and easy to work your way through.
When it came to the practical I had Chris and he was friendly and great at explaining what was required. Nothing was too much to ask and was more than happy to go over things again till I was confident.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great course

Great course, instructors were very knowledgable and delivered the course at a great pace.
They gave time to candidates who needed a bit more practice and we all came out with a pass.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service Heliguy

Repaired my Mini 3 Pro on behalf of Coverdrone. I can honestly say rarely do I deal with a company personally or at work who are as efficient and friendly and just do what they say they are going to do. I'll make sure I buy my next Drone from them. Excellent work Heliguy

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Heliguy GVC Training

The instructors and staff were excellent and assisted at every level. The training was excellent and easy to follow. The training staff were always available if required and the flight training given was second to none.

I would recommend them to anyone seeking to gain any drone qualification.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

A2 CofC / GVC License Training

Fantastic A2 CofC / GVC Training Course, provided by the team at Heliguy. The team are very helpful and knowledgeable. They have assisted me with all parts of my theory, practical and operations manual.

Big shout out, to Lois & Ody for their assistance & flexibility throughout my practical assessment.

Would recommend their training course to anyone looking to gain their licence A2 CofC / GVC licence and become a commercial drone operator.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Great team

Great team of instructors extremely helpful and well trained, course content was perfect highly recommend them.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and straightforward

Our company trained six new drone pilots in April (GVC), the whole experience was very well structured from start to finish.
The theory part was online and provided all the needed pre-practical knowledge, easy exam.
During the practical training we were shown everything required to operate safely and use the drone's functionality. As well, the practical exam was easygoing and the instructors were helpful throughout.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and extremely knowledgeable…

Friendly and extremely knowledgeable team of people, never more than a phone call away and always happy to help. I received all the support I needed to pass through my training and examinations with ease. We also use HG as the supplier for out drones and parts. Couldn't recommend more highly. Thank you to Rauiri, Faye, Tom and all that helped me along the way.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

2 Days Practical training and Flight Assessment GVC

I was 1 person in a cohort off 6 undertaking training to pass the GVC Drone test. Days 1 and 2 spent getting used to operating a drone, undertaking risk assessment's, checking the drones over, understanding flight crew briefings etc. Day 3 was assessment day, that put all what we learnt into practice - fortunately I passed!!!!
Brandon and Chris were extremely competent in imparting the knowledge, brilliant trainers (even for me being an older dude!!) however Chris did have some dodgy jokes.
2 days practical training does focus your mind but maybe for myself another day might have allowed me to be less nervous on the final day and relaxed me but in the end a pass is a pass. Great training , great company and even the weather held for us. Thanks guys.

25 April 2024
Unprompted review

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