heliguy™  Reviews 

485
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff for their exceptional knowledge, patience, and supportive approach, making learning experiences enjoyable and stress-free. The user experience is frequently highlighted as excellent, with courses being well-structured, easy to follow, and comprehensive, including valuable learning materials and mock exams. Customers appreciate the outstanding service and communication, noting the team's responsiveness and willingness to assist throughout the entire process. People felt thoroughly prepared for exams and gained significant confidence, even those with no prior experience. The continuous support, from initial inquiries to post-course assistance, ensures a smooth and effective learning journey.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the training was user-friendly... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency, speed, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting excellent support and great... See more

Product

Customers had positive experiences with product, highlighting excellent courseware and well-maintained,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course at Heliguy was superb. It felt a little overwhelming at first when confronted with the whole course. But everything required is included. I just went through the course one step at a time a... See more

Rated 5 out of 5 stars

The guys at Heliguy don't just take your money and vanish. The web chat facilitates contact with a real life member of the team and they answer all and any questions in such great detail and never mak... See more

Rated 5 out of 5 stars

Lois was my flight assessor today. She made me feel welcome and put me at ease on what was set to be an otherwise nerve wracking experience. She was clear and concise in her instructions and made the... See more

Rated 5 out of 5 stars

I completed a training day with Lois Smith. Lois was an amazing teacher and I thoroughly enjoyed the day, she helped me gain my confidence flying and I went on to pass my test the next day. Seeing as... See more


Company details

  1. Flight School
  2. Hobby Store

Written by the company

HELIGUY.com™ is an industry-leading supplier of consumer and commercial DJI™ drones, and drone training accreditation issued by the UK Civil Aviation Authority (CAA).


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(485)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and straightforward

Our company trained six new drone pilots in April (GVC), the whole experience was very well structured from start to finish.
The theory part was online and provided all the needed pre-practical knowledge, easy exam.
During the practical training we were shown everything required to operate safely and use the drone's functionality. As well, the practical exam was easygoing and the instructors were helpful throughout.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and extremely knowledgeable…

Friendly and extremely knowledgeable team of people, never more than a phone call away and always happy to help. I received all the support I needed to pass through my training and examinations with ease. We also use HG as the supplier for out drones and parts. Couldn't recommend more highly. Thank you to Rauiri, Faye, Tom and all that helped me along the way.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

2 Days Practical training and Flight Assessment GVC

I was 1 person in a cohort off 6 undertaking training to pass the GVC Drone test. Days 1 and 2 spent getting used to operating a drone, undertaking risk assessment's, checking the drones over, understanding flight crew briefings etc. Day 3 was assessment day, that put all what we learnt into practice - fortunately I passed!!!!
Brandon and Chris were extremely competent in imparting the knowledge, brilliant trainers (even for me being an older dude!!) however Chris did have some dodgy jokes.
2 days practical training does focus your mind but maybe for myself another day might have allowed me to be less nervous on the final day and relaxed me but in the end a pass is a pass. Great training , great company and even the weather held for us. Thanks guys.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant course...

Brilliant course delivered by the Heliguy team.

Thorough theory course and brilliant mock exams.

Practical course was also very thorough and content always made relevant to our industry and how we will potentially use the drones on a day to day basis.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

What a (Heli)guy! 😎

The course staff are excellent, extremely helpful and knowledgeable. The materials and learning management system are clear, concise, thorough, and easy to use. I very much enjoyed my time working towards the A2 CofC and can wholeheartedly recommend Heliguy to anyone wishing to get their A2 CofC licence. I'll definitely be enrolling in more courses in the future. Thanks to all the staff 😁

15 April 2024
Unprompted review
Rated 5 out of 5 stars

First Class Training

Carried out my GVC and A2 CofC training with Heliguy in March.
This is a course we have been asking to get on for a while at work and I am so happy our company use Heliguy.
The course was harder than I thought but the trainers - Jack, Brandon and Lois delivered the training brilliantly and were very professional. I was more worried about the theory side of things but to be honest the trainers delivered it so well that I managed to pass.
We had to travel up again to Newcastle to carry out flight assessment because we were unable to complete that because of the weather on the last 2 days.
Even then Heliguy were quick to get us back up there to complete our training and again it was first class training given.
I would recommend this company to anyone because its the best course I have ever been on. Keep up the good work.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Quick turnaround - excellent service

Really impressed with the way Andrew and the team dealt with an urgent repair on our M300 which was needed back in service for an imminent job. Communications were excellent and the repair solved our issue. We've used Heliguy for many years and happy to continue our relationship with them both for purchases and repairs.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend

Have completed various Online and Physical Training/Qualifications...

Would not use anyone other than Heliguy for Personal or Company UAS training

1 April 2024
Unprompted review
Rated 1 out of 5 stars

STAY WELL CLEAR FROM THIS COMPANY TOOK…

STAY WELL CLEAR FROM THIS COMPANY TOOK MY MONEY SENT MY PARCEL TO A WRONG ADDRESS THEN WHEN THEY GOT THE PARCEL BACK THEY WANT ME TO PAY FOR IT AGAIN BUT BY BANK TRANSFER AFTER THEY MADE ME PAY BY A LINK STAY WELL CLEAR SAVES YOU ALOT OF STRESS!

12 March 2024
Unprompted review
heliguy™  logo

Reply from heliguy™

Hi Jon,
I wanted to touch base regarding the complications with your recent order, which unfortunately led to some frustration.
The root of the issue seems to be the address provided during the order process, which was incomplete. This initial oversight complicated matters right from the start.
In an attempt to resolve this, we noted that there was an effort to change the delivery address directly through DPD. While we understand the intention might have been to expedite the delivery, it's important to note that altering delivery details in this manner is a known fraud risk, especially for high-value items. As such, DPD has strict policies against it, which prevented the change.
Further complicating the situation were communications from several individuals concerning this order, with none verified as the cardholder. When we tried to address these delivery issues, the interactions unfortunately became strained.
Given these challenges, we were left with no option but to issue a full refund and propose a BACs payment for the purchase, to ensure a more straightforward process.
Best Regards
Heliguy

Rated 5 out of 5 stars

GVC and A2 CofC training…

Carried out my GVC and A2 CofC training with Heliguy at Shrigley Hall, the course was difficult and quite possibly the hardest course I have ever undertaken. There were many times where I thought I wouldnt be successful, however, the course instructors were great, Brandon and Lois delivered some great content and albeit slightly death by power point they still managed to make the sessions engaging, really good job. Jack was my flight instructor and he was class, after the first day I was ready to hang up my wings but Jack managed to reassure me throughout, his teaching methods were brilliant.
Overall, great experience and would recommend Heliguy to anyone wanting to do this course.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

FANTASTIC, 10/10 all round fantastic company!!

Recently Undertook training with Heliguy and Purchased a new Drone from them, on all fronts they were fantastic and this is now a vital tool we can use in our business, cannot thank Ruairi & Tom enough for all they have done with training, advice & the procurement of a new drone, amazing work all around, would highly recommend.

Mark Thomas

8 March 2024
Unprompted review
Rated 5 out of 5 stars

5* GVC Training

Completed my GVC with Heliguy and the training was fantastic. From having never flown before to completed practical in three days. I cannot fault the team.

Jack, Odysseus & Tom were all extremely personable and knowledgeable in everything you need to know when it comes to UAS.

Thanks again to the team!

13 February 2024
Unprompted review
Rated 5 out of 5 stars

It was a fantastic experience.

Very good on line training experience. Also, my trainer on site, gave me everything I need so I can fly the drone safely and with confidence. In general, heliguy, fully recommended.

11 January 2024
Unprompted review

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