Heat Leicester  Reviews 

489
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and polite engineers who always arrive precisely on time and complete heating or air conditioning installations efficiently. Many people note that technical problems are resolved quickly and thoroughly, ensuring everything runs smoothly and safely afterward. Clients also appreciate the simple online booking website and the friendly office staff who are always supportive and communicative. Consumers mention that work areas are left extremely clean and tidy, with fair and competitive pricing for all services provided. Reviewers consistently recommend this reliable business for regular annual maintenance and dependable new setups.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professional, punctual, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers are always punctual,... See more

Booking process

Clients share positive opinions on booking process, noting that appointments can be scheduled online without... See more

Price

People report positive experiences with price, highlighting that the costs for boiler and air conditioning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication, pleasant knowledgeable engineer.Had new Worcester Bosch boiler fitted in August last year. First service carried out by Ian. I was interested to see innards of boiler and Ian expla... See more

Company replied

Rated 5 out of 5 stars

Ben was really knowledgeable about the air con options that would work best for us. He responded quickly with a very fair quote. Ben and Ian installed three air con units for us over the last two days... See more

Company replied

Rated 5 out of 5 stars

Thanks to Ian and the team for installing three air conditioning units back in May. Have tested both the heat function in early May and cooling in the two recent heatwaves! They worked really hard cle... See more

Company replied

Rated 5 out of 5 stars

Had Heat do my annual gas boiler service. I've used them for years since getting them to install my central heating boiler with no complaints. Zach was on time as always. Happy to listen to any of m... See more

Company replied


Company details

  1. Gas Installation Service
  2. Boiler Supplier
  3. Gas Engineer
  4. Heating Contractor
  5. Boiler and Heating Service

Written by the company

highly trained, skilled and experienced plumbing and central heating engineers in the Leicestershire area. Along with our friendly and efficient service, we provide you with the most professional heating services available. Our expertise in the install...


Contact info

5.0

Excellent

TrustScore 5 out of 5

489 reviews

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No recent history of asking for reviews

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5.0

All reviews

(489)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heat happy

I’ve used heat for at least 10 years and I’ve always found them professional, trustworthy and competent

19 November 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Thank you Joe
for your feed back its very much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester

Rated 5 out of 5 stars

Everything OK as usual

17 November 2025
Unprompted review
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Reply from Heat Leicester

Hi Robert
thank you for your feed back its much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester

Rated 5 out of 5 stars

Excellent company…

Heat fitted our boiler four years ago perfectly. Remind us of service due each year by email. Easy to book appointment-arrive on time and service carried out efficiently by polite and friendly engineer. Excellent company all round

15 November 2025
Unprompted review
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Reply from Heat Leicester

Hello Pauline
thank you for adding this review for us, is always nice to receive good feed back and knowing that our customer is happy with the service we provide and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester

Rated 5 out of 5 stars

Quality work and customer service

All the tings to like with a quality professional service, Turn up when they said. Keep you informed, complete the job in a timely fashion, check it all works and clean up before they leave. Very pleasant with it all too

10 November 2025
Unprompted review
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Reply from Heat Leicester

Hello Philip
thank you for taking the time to add this review for us, its so nice to receive great feedback and to know that our customer is satisfied with the service we give, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy
Heat Leicester

Rated 5 out of 5 stars

Boiler instalation we can end this…

Boiler instalation we can recomend this company (heat) to any one.. from quote to instalatioon they were excellent ,quality of work and service is scond too none . A competative price , nothing to much trouble . Thank you to the team at heat including office and ad min .ian +sue markfield

5 November 2025
Unprompted review
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Reply from Heat Leicester

Hello Ian
thank you for taking the time to add your review for us, its always nice to receive good feedback and we look forward to hearing from you again when the boiler is due its annual service
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Nice to find a local company

Heat carried out the installation of my Worcester Bosch boiler 4 years ago and I have used them since for its annual service. All of the team are so helpful and professional I wouldn't use any other company. Easy to book online, I have recommended them to family members who also now use them.

30 October 2025
Unprompted review
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Reply from Heat Leicester

Hello Pamela
thank you for taking the time to add this review for us its always nice to hear that our customers are happy with the service we provide and we look forward to hearing from you again in the future.
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Have used HEAT for 8 years they service…

Have used HEAT for 8 years they service the boiler each year but I originally contacted them to do some major plumbing work on the central heating system. Ben and Ian did such a good job on that I have never thought of going anywhere else.

15 October 2025
Unprompted review
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Reply from Heat Leicester

Hello Francis
thank you for adding your review for us its much appreciated, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Great customer service

Great customer service, always on time and considerate, with experienced engineers.

2 October 2025
Unprompted review
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Reply from Heat Leicester

Hi Gill
thank you for taking the time to add your feed back, its much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Ben was really knowledgeable about the…

Ben was really knowledgeable about the air con options that would work best for us. He responded quickly with a very fair quote. Ben and Ian installed three air con units for us over the last two days. They worked really hard and got the job done efficiently. Very neat and tidy, cleaning up as they go along. Ben was very accommodating about where to position the internal and external units working with our input. I’ve also used Heat Leicester for some significant central heating work over the last few years. I highly recommend them.

23 September 2025
Unprompted review
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Reply from Heat Leicester

Hello Gill
Thank you so much for adding this review for us its very much appreciated and so nice to hear that our customer is happy with the service we give, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Heat Leicester did a thoroughly…

Heat Leicester did a thoroughly professional job from start to finish. From the initial quote, back room staff and Ben who installed our heating system it was a top job and would highly recommend them.

9 September 2025
Unprompted review
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Reply from Heat Leicester

Hi Andy
thank you so much for taking the time to add your review for us, its very much appreciated and we look for ward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Efficient as always

Efficient as always, have been using this company for over 10 years after they fitted a boiler, always courteous and professional, will be moving house soon and be asking them to carry out some heating changes in the new house.

18 September 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Hello and thank you for taking the time to add your review for us, its always nice to receive good feed back, and we look forward to hearing from you again when you are settled in the house
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Heat Leicester always do a great job!

Heat Leicester always do a great job!
Their communications are polite, timely and professional.
I have been using their services for a number of years and they have never let their standards slip.
Great work !

16 September 2025
Unprompted review
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Reply from Heat Leicester

Hello Mr Conlon
thank you for adding this review for us its very much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Boiler service

Boiler serviced on time, professional, clean and full report given at a good price highly recommend HEAT, from installation to service.

10 September 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Hello Nikki
thank you for taking the time to add your review for us, its very much appreciated, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Faultless Experience

Unable to fault the service and installation of aircon units from Heat Leicester. I’m very picky, of my own volition, and wanted the installation just so and as neat as possible. Nothing was too much trouble for the whole team, thanks so much to Ian, April, Ben & Katy. It is sincerely appreciated :) Ed

3 September 2025
Unprompted review
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Reply from Heat Leicester

Hi Ed & Jason
thank you so much for taking the time to add your review for us, its so nice to hear that our customer is happy with everything and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Installing air conditioning

Everything was just perfect: customers service, survey, the quote, the work. If you’re looking for a reliable, friendly, efficient and professional service, Heat is the company to go to. Thank you and well done guys.

20 August 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Hi Diana
thank you for taking the time to add your review for us its so nice to get good feed back and we look forward to hearing from you again
Regards April

Rated 5 out of 5 stars

Reliable and Professional

Always a reliable, friendly, professional service from the HEAT LEICESTER team. They fitted my combi boiler three years ago, and carry out annual services, offering advice. Fully trust this company.

21 August 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Hello and thank you for your feedback its much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Cannot recommend highly enough

This company has never failed to deliver. They are very efficient, clean working, very polite and a pleasure to have in your home. I cannot fault them and I would whole heartedly recommend them, without hesitation.

15 August 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Hello Ann
thank you for taking the time to add this review for us, its much appreciated, and we look forward to hearing from you again in the future
regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Good Company- Always helpful

7 August 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Hi Peter
thank you for your feedback, it's always nice to see that our customer is happy with our service, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Rated 5 out of 5 stars

Excellent Service

If you are looking to have a new boiler installed, look no further than this company! They provided the best quote, and the service and installation have been excellent! Thank you to Katy and April! Both of you were quick to answer all my queries and questions, from getting Ben to come to carry out a review for a quote, to providing the quote and organising the installation dates. And thank you to Ben for carrying out the work! We needed to have a new boiler installed within a kitchen cupboard. The cupboard needed to be altered to house the new boiler. Ben did an excellent job making the adjustment to fit the new boiler whilst maintaining the integrity of the cupboard. He also cleaned up after the job! Thank you!

7 August 2025
Unprompted review
Heat Leicester  logo

Reply from Heat Leicester

Hello and thank you for taking the time to add your review for us, its much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

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