The whole process was smooth and efficient. The initial call was in depth to gather enough info to provide the most appropriate service. Viv Smith who delivered the service was excellent.... See more
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Review summary
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I cannot recommend Emma highly enough. She has supported me through an incredibly difficult and emotional period of my life when I wasn't sure how to move forward. I've never found it easy to open... See more
Company replied
I can’t thank Susie enough for the support, kindness and understanding she has shown me. She made me feel listened to, comfortable and never judged, even during some really difficult times. Her caring... See more
Company replied
I found it ever so enlightening to speak to a person with lived experience. Who also gave me some tools and an opportunity focus, look at and recenter myself. Whereby, I am now able to walk away from... See more
Company replied
Company details
Written by the company
HA | Wisdom Wellbeing (Health Assured) is the UK and Ireland's most trusted EAP provider, and the UK’s the only national EAP provider to be accredited by both BACP and NCPS. We offer the best wellbeing support and solutions possible for employees, allowing leaders to focus on business growth and success. Offering industry-leading support to over 13.5 million people. With our award-winning EAP, we offer a comprehensive wellbeing service that provides essential legal, financial, and mental health support, promoting healthier, happier, and more productive workplaces.
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4.7
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Since switching our organisational EAP…
Since switching our organisational EAP provider to Health Assured, we have been extremely pleased with the service. The onboarding process was seamless, and colleague engagement and feedback have been very positive during the first few months. Our dedicated account manager, Terry Wilding, has been knowledgeable, responsive, and highly supportive in helping us communicate both the core benefit and the additional services available to colleagues
1 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear how Terry has been able to assist you and that the onboarding process was smooth! We pride ourselves on ensuring individuals are promptly onboarded onto our service once requested
We will be sure to let the team and Terry know of your great feedback!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Took a big step to phone
Took a big step to phone,so glad I did! The lady listened to all i said,then had some very good ideas for the next steps forward! Very impressed with the overall help I received.
3 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear we have been able to support you and thank you for the feedback on your experience. We will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Easy process and very helpful
The process was so easy from start to finish. Once the first call was done an councilor was booked in within a time frame I was able to fulfil.
Thank you to Claire for listening to me, understanding and the tips to help going forward.
3 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear that Claire has been able to assist and support you. We hope this tips provided have been useful for you and appreciate the feedback
We will be sure to share this with Claire and the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Really useful service.
Advice available straight away via the phone, and follow on 1-2-1 councilling sessions arranged shortly afterwards.
It's a great service that people who are able to use it should know more about.
3 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear how you have found the service and that you have provided this feedback. We really appreciate it! We will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Rachel miller is a very good counsellor…
Rachel miller is a very good counsellor and an asset to anyone who sees her, I now understand life in such a good way
1 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding Rachel's service and assistance provided. We will be sure to pass your kind feedback on to them!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Absolutely horrendous experience
Absolutely horrendous experience. OH report took 10 weeks to come through and then when received didnt answer any questions when asked for clarification told they didnt have a Service Level Agreement with the physician and the report would have to be redone. Very experience and of no little value. The referreal did not help our employee at all.
3 June 2025
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon, and thank you for taking the time to leave your review.
We are shocked to hear about the difficulties you have experienced in trying to access support from our OH team, and we would like to look into this in more detail to understand what has happened.
To help us do that, we have requested some additional information via Trustpilot so that we can reach out to you directly. If it’s easier, you are also welcome to email us at feedback@healthassured.co.uk, where our team will be able to assist you further.
Please let us know if there’s anything else we can help with.
Kind Regards
Customer Solutions Team
This was the first time I have used…
This was the first time I have used therapy and felt very comfortable from the start.so easy to talk to and always looked forward to the next session
2 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
It is great to hear how you have felt supported through the therapy offered and we really appreciate the kind words in yoru feedback
We will be sure to pass this on to the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
EAP and HA Webinar
Today Rachelle led a webinar on EAP and Wisdom services from HA - there was a great turn out and the presentation was incredibly informative; I am certain my team got a lot out of today's session, thank you!
2 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear that Rachelle has been able to support you with a webinar to go through all the great services on offer here!
It is great to hear your team got a lot out of the session and we will be sure to pass your kind feedback on to Rachelle and the rest of the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Recommend it.
31 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear that you have recommended our service and support. We will be sure to let our team know!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Thank you for your support
Thank you for your support, I was in a very distressed place in my life and your service supported me during this period to move forward with my journey in my life.
31 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear that the support given has really helped you through a difficult time in your life. It is great to hear that this has impacted you positively and we will be sure to pass your feedback on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Advice
The legal advice I received was super helpful in understanding my rights at work. The advisor explained everything clearly and gave me practical steps to take. I feel much more confident and informed now. Definitely worth it!
28 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service and glad to hear the advice received was helpful. We will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Kind friendly staff and who listen…
Kind friendly staff and who listen openly and it has been really helpful. Great service
28 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear we could help assist and support you. We will be sure to pass this great feedback on to our team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Michael was really good
Michael was really good. Astonishing results from before vs after scores. Would highly recommend.
27 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
It is great to hear how Michael has been able to help and assist you! We will be sure to pass this kind feedback on to them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Excellent!
Nathan was great in delivering the webinar session, very informative and great to learn some features we were not aware of. Thank you!
12 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding Nathan and their presentation to you! It is great to hear they could help advise you and your individuals and we will be sure to pass this feedback on to them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Supportive and thoughtful counsellor and a great experience
I was referred to HA Wisdom Wellbeing through my workplace and I had a great experience with Donna Whitbread. She is a very understanding and thoughtful counsellor who takes the time to learn and understand you as a client, and work through specific issues. I felt very comfortable and supported speaking with her, and she really helped me to work through some challenging work-related issues and set stronger boundaries at work.
26 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding Donna and their support given to you
We will be sure to pass this on to Donna and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Counselling experience
Great counselor provided. Very clear information given about attending and appointments. Great time keeping skills. Clear information and support given at the end of the six sessions.
21 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear we have been able to help and support you. We will be sure to share your kind feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Great help at a time when most needed
Great help at a time when most needed. Thankyou
22 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear we were able to help you and we will be sure to share your feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Enlightenment
I found it ever so enlightening to speak to a person with lived experience. Who also gave me some tools and an opportunity focus, look at and recenter myself. Whereby, I am now able to walk away from certain situations/ stay in my own lane.
Basically, I know my worth, love myself and I can only control me.
21 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear how we have been able to support you and that we have been able to provide you the tools to take forward
We will be sure to pass your feedback on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Health Assured
I was connected very quickly and spoke to the counsellor. She was very supportive and informative. I rang at the time of great distress and I was able to calm down my feelings through talking to her. The peace came back to me. The counsellor reassured me that I could speak to her again in the future if needed. I was very grateful for her help and for the opportunity to use the service again if the need arises.
21 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the the time to leave your review
We are so glad to help and it is great to hear we have been able to do so. Your feedback is appreciate and we will be sharing this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I can’t thank Susie enough for the…
I can’t thank Susie enough for the support, kindness and understanding she has shown me. She made me feel listened to, comfortable and never judged, even during some really difficult times. Her caring and professional approach helped me feel stronger and more able to cope day by day. I’m truly grateful for everything she has done and would highly recommend her to anyone looking for a compassionate and supportive counsellor.
20 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding Susie's support and appreciate the feedback
We are glad to hear they have helped and will be sure to pass this review on to them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
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