The whole process was smooth and efficient. The initial call was in depth to gather enough info to provide the most appropriate service. Viv Smith who delivered the service was excellent.... See more
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I cannot recommend Emma highly enough. She has supported me through an incredibly difficult and emotional period of my life when I wasn't sure how to move forward. I've never found it easy to open... See more
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I can’t thank Ben Warden enough for his counseling sessions. His experience and deep knowledge shone through every week, teaching me so much about myself. This journey was exactly what I needed to boo... See more
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From the first moment my call was answered the person on the phone understood my concerns, and was so reassuring and very helpful. She put me through to a lovely girl who then set me up with what I re... See more
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Company details
Written by the company
HA | Wisdom Wellbeing (Health Assured) is the UK and Ireland's most trusted EAP provider, and the UK’s the only national EAP provider to be accredited by both BACP and NCPS. We offer the best wellbeing support and solutions possible for employees, allowing leaders to focus on business growth and success. Offering industry-leading support to over 13.5 million people. With our award-winning EAP, we offer a comprehensive wellbeing service that provides essential legal, financial, and mental health support, promoting healthier, happier, and more productive workplaces.
Contact info
4.7
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional and Empathetic organisation
From the moment my company referred me i was treated with total.professionalism and empathy.
The process to meeting my therapist was quick and very informative.
My therapist was excellent, professional and listened intently to everything I said..she guided me through the process and always checked in at the beginning of each session. I had no great expectations from my time spent with her but realised at the end of our period, I had actually come a long way. I would recommend this organisation to anyone no matter what you are suffering. You could see the genuine need to help, across the whole business and I will certainly be recommending them to anyone who is seeking help and if jeed be, would certainly bot hesitate in returning. Thank you to you all
19 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service received and appreciate the feedback! It is great to hear how the therapist supported you and we will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Amazing experience with Health Assured - Highly recommend
Such an incredible source to access if you are struggling with mental health. In 6 sessions (once per week), I have changed from a person I didn’t even recognise anymore to the most confident version of myself that I have ever experienced. The advice, information and coping mechanisms I received was absolutely amazing. I would definitely recommend.
And a special thanks to Claudia.
Claudia was caring, gentle, honest and all around a lovely person to work with. She made me feel comfortable throughout every session and I was able to speak freely about all my issues with no judgment. She has helped me become a much stronger person, and I can’t thank her enough.
19 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear that you were able to receive the support and guidance requested and appreciate the kind words regarding Claudia
We will be sure to share this feedback with Claudia and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Call them. You owe it to your mother's child.
Call them.
Absolute lifesavers - as good as any support I've ever had, and I've been both a manager and a union rep in my time.
Seems trite to attempt to condense my experience into a review, but there you go.
Helped me realise that my feelings are like clouds, they blot out the sun but they pass.
18 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your kind words on our service and that this has helped support you! We will be sure to pass this on with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Such professionalism with such…
Such professionalism with such sensitive subjects. Have your wellbeing at heart and it really shows. It was an eye opening experience and one that I will carry with me going forward.
17 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear your kind words on the service received and that we have been able to support you. It is great to hear you will be carrying forward the advice given and we will be sure to share this feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear you found the service easy to use and that we have been able to support you! We will be sure to share your kind feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I had six weeks of one to one therapy…
I had six weeks of one to one therapy and Laura Smith my therapist was amazing. She listened and helped me to deal and understand my emotions and to deal with situations calmly with my anxiety.I highly recommend .
13 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so thrilled to hear your great feedback regarding Laura and we will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Great experience - highly recommend
Great experience. There was a very quick call back on submitting request for support and then was scheduled for my course the following week. The initial assessment went well and the staff were really kind, patient and understanding. I'm incredibly grateful for the support received through the 8 week course of sessions, I feel in a much better space to cope and tackle what's to come next. Would highly recommend this service.
16 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear of your experience using our service and that you took advantage of the courses on offer! Your recommendation is appreciated and we will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Incredibly unhelpful service
Incredibly unhelpful service. Rang at 5pm and was told I'd have a receipt call the same day, but the phone call didn't come until gone midnight the next day and so I missed it. When I tried to ring back the number used wouldn't accept calls, and the follow up text said the this : "Hi (my name), a member of the team from HA Wisdom Wellbeing has just tried to call you following the receipt of a referral. If you would like to give us a call back our number is __. We are here 24/7 so you can call at any time. HA Wisdom Wellbeing. Please do not reply to this message." But failed to actually include a phone number to call, and would not allow for replies over text. Then when I then called the number I originally reached out to, the woman informed me that all my private information would not be kept confidential, and would instead be used to power generative AI tools - something I am morally against in every capacity. After I informed the woman on the phone I was not willing for information about my mental health being used to power AI software, I was transferred to a rude and unprofessional woman named Mary. When she again asked me if I was happy with the 'confidentiality' agreement and I again informed her I did not want my information used for generative AI she gave me a long, huffy sigh before moving on without confirming that my data would not be used for the purposes of AI. Then she asked if I identified as neurodiverse, and when I said no, she gave another long huffy sigh before finally asking what was wrong. Eventually, at 1 in the morning, more than 8 hours after I originally called; I was told what I'd asked for help with was not something they did (despite the woman I rang at 5 not mentioning this at all when I told her what I was calling for). Terrible service, unprofessional staff, and in general just a horrible business.
16 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon, and thank you for taking the time to leave your review.
We’re sorry to hear about your experience and would welcome the opportunity to investigate this further and work towards a resolution.
To do so, we’ll need some additional information so our team can look into the matter and contact you directly with an update. We have already requested these details via Trustpilot, but if you would prefer to reach out to us yourself, you can email us at feedback@healthassured.co.uk.
Kind Regards
Customer Solutions Team
Disappointing Service and Poor Complaint Handling
Our experience has been extremely disappointing.
We requested support for an employee from Portugal and made it clear that translation assistance was required to ensure everything was fully understood. Despite this, we later found ourselves in dispute over information that we do not believe was properly communicated.
We were initially advised that a refund or credit would be honoured. However, after relying on that assurance, the decision was later reversed. This was frustrating and left us feeling that our concerns were not being taken seriously.
We also have concerns regarding charges applied for an appointment that we understood to be face-to-face but was conducted via Microsoft Teams. We requested clarification and supporting documentation but have had to pursue these matters through a formal complaint process.
What has been most disappointing is the handling of the complaint itself. Rather than resolving the issues raised, we have been passed between departments and directed elsewhere for information that should have been provided as part of the complaint investigation.
We have now requested copies of all relevant documentation and are considering our options regarding the disputed charges.
Based on our experience, we would not currently recommend this service and hope the company takes steps to improve its communication, transparency, and complaint handling procedures.
17 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are sorry to hear that you felt the need to leave this review. After looking into the matter, we can confirm that your complaint has been acknowledged and is currently being investigated by our team. We can also see that this has previously been communicated to you.
If there is anything further we can support you with while the investigation is ongoing, please contact us at feedback@healthassured.co.uk and we will be happy to assist.
Kind regards
Customer Solutions Team
Grateful
Catherine is worth her weight in gold and then some. She listened, held space and was human - I've never opened up to anyone quite as much and felt safe to do so. She helped by providing tools that I can use to keep moving forward, the sesisons helped more than I can explain.
16 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear that Catherine has been able to support and assist you! Your feedback is great to hear and we will be sure to share this with Catherine and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Made me feel at ease very comfortable…
Made me feel at ease very comfortable to talk to i would recommend to anyone
15 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service and will be sure to share this feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
A safe space that helped me regain perspective
My counsellor at Wisdom Wellbeing, Sandra Fabowale, was truly exceptional throughout my counselling journey. I came into our first session feeling overwhelmed, emotionally wrecked, and in a very distressed state, struggling to see a way forward. From the beginning, she created a safe and grounding space that allowed me to feel heard and understood without judgement.
Over the following sessions, she helped me slowly regain perspective and step back from the catastrophic thinking that almost consumed me. She made me see beyond my immediate struggles and reconnected me with a sense of self that had felt lost for some time, particularly beyond my professional identity.
Her kindness and support made a tremendous difference at a time when I did not know how I would cope. I am deeply grateful for the care she showed me and for the positive impact she has had on my wellbeing. I would wholeheartedly recommend her and the HA-Wisdom Wellbeing team to anyone who may be considering counselling support.
12 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
It is so great to hear your wonderful feedback regarding the service received from Sandra and how they have been able to support you
Your recommendation of them and the whole team will be shared with Sandra and the team themselves
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Kingsley was fantastic
Kingsley was fantastic - he gave me great tools to use to challenge my negative thoughts that are really working for me. Thanks
12 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service and that Kingsley was able to assist you. We will be sure to share this feedback with Kingsley and the rest of the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
My counsellor Gillian was great
My counsellor Gillian was great, empathic, great listener and overall amazing at her job. I felt heard and seen for the first time in years.
9 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear that Gillian has been able to assist and support you! It is great that you have been supported and we will be sure to pass your kind words on to Gillian and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Wonderful Care
Amazing service who were able to put me in touch locally with ab excellent therapist. I highly recommend.
17 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service received and that you were connected with a therapist who supported you
We will be sure to pass your kind words on to the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Used through work during a low period
Used through work during a low period. Would highly recommend, they have helped me immensely
9 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding the service and that the team were able to help you out of a low period. We will be sure to provide this feedback to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
The lady helping me was brilliant so…
The lady helping me was brilliant so helpful and caring.
8 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear that we have been able to support and assist you. Thank you, again for your feedback which we will be sure to share with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Empathetic and Professional
The counsellor was very professional, was approachable and easy to build a rapport with. I found the they listened carefully to my needs and were able to help me move forward at my own pace and see my issues in a new clearer way.
5 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear you found our counsellor professional and approachable. We are glad to hear you got the support needed and we will be sure to share your kind feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Empathetic response to my initial…
Empathetic response to my initial request. Prompt and comprehensive support put in place.
3 June 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear how we have been able to support and assist you! We will be sure to share your kind feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Since switching our organisational EAP…
Since switching our organisational EAP provider to Health Assured, we have been extremely pleased with the service. The onboarding process was seamless, and colleague engagement and feedback have been very positive during the first few months. Our dedicated account manager, Terry Wilding, has been knowledgeable, responsive, and highly supportive in helping us communicate both the core benefit and the additional services available to colleagues
1 April 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear how Terry has been able to assist you and that the onboarding process was smooth! We pride ourselves on ensuring individuals are promptly onboarded onto our service once requested
We will be sure to let the team and Terry know of your great feedback!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
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