Harvey Donaldson & Gibson Chartered Surveyors Reviews 

153
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and surveyors for being friendly, professional, and helpful throughout their interactions. Many people highlighted the efficient and professional service provided, making the process straightforward and stress-free. Reviewers frequently noted the quick response times and fast delivery of home reports, often within 24 hours of the survey. However, some customers also noted concerns regarding the thoroughness and accuracy of reports, with a few experiencing what they perceived as a lack of knowledge from the surveyor. These concerns included reports containing serious inaccuracies or being based on assumptions, which some reviewers found difficult to get corrected.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, efficient, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, professionalism, and friendly... See more

Response time

People report positive experiences with response times, highlighting prompt, speedy, and efficient service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Had a really positive experience with Harvey, Donaldson & Gibson during my remortgage valuation. John, the surveyor, was great—friendly, helpful, and very respectful of my home. He explained everythin... See more

Rated 5 out of 5 stars

India was efficient, polite and friendly. Survey was carrried out with no disruption to ourselves. Loved that we were able to track progress online and that we had access to view at all times.

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(153)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and timely.

Robert was very professional from the get go. He arrived asked pertinent questions, appeared through and ‘on the job’. No excessive chit chat (which we welcomed) and was timely. All in all a good experience. Slick and professional.

19 March 2025
Rated 5 out of 5 stars

Great company

Great company, very professional. Greg the surveyor was excellent and answered any questions we had on Home Report. Highly recommend.

27 February 2025
Rated 5 out of 5 stars

Professional, Efficient Service

The service was professional, fast and efficient. The Home Report documentation was provided as a thorough high quality package. My single query during the process was dealt with quickly using the using the HDG email query service.

12 March 2025
Rated 5 out of 5 stars

Very pleased !

Daniel was really helpful during home report survey. Polite, friendly and very professional.
Communication was consistent. I would highly recommend Harvey Donaldson & Gibson.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Hoping to hear back from the company

Hoping to hear back from the company, purchased a property surveyed by yourselves, home report stated there was no damp or mould, and that the flat was centrally heated via water filled radiators,however the damp was horrendous within 10 days of being there and the mould has been rife since moving in. Additionally the flat has exactly 1 storage heater that does not work. Very unhappy and looking to take legal action if you cannot sort this privately with me

16 January 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good morning, Emily.

Thank you for raising this, in order for us to fully investigate this case, can you please email into info@hdg.co.uk and we will look into the matter immediately for you.

Best regards,

The HDG Team.

Rated 1 out of 5 stars

Will wait to see if I get a response…

Will wait to see if I get a response before writing a review.

4 March 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good afternoon, Annie.

Our Business Manager will call you right away.

Best regards,

The HDG Team

Rated 1 out of 5 stars

Don’t use!

In the process of purchasing a property surveyed by this company. Based our offer in part on the age of the property and we have now found out that the property was built atleast 15 years prior to the date on the home report. Which is far as I am concerned is false advertising and completely unacceptable.
I would not recommend using these surveyors and if you are purchasing a home who they have surveyed I would recommend you do your own dd!

18 February 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good morning, Natalie,

Thank you for taking the time to leave us a review.

We have searched the system but cannot locate any property details based solely on your name. We appreciate all forms of feedback and take any negative experiences very seriously.

To that end, could we ask that you email the property address and any further detail you feel important to info@hdg.co.uk and we will look into this for you.

Best regards,

The HDG Team.

Rated 5 out of 5 stars

Great service

Great service by Mr Brett. Done two valuations for me. Competitive pricing. On time and very professional. Thank you

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Use someone else

Used by bank for remortgage.
£80,000 less than market value a reliable estate agent had suggested 2 years prior.
Surveyor said twice he didn’t know how to value the property.
Got mortgage but at a worse rate.
Would never use for a home report if I was selling.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

The are not professional on there job…

The are not professional on there job the did a survey for bank they under valued the property and I have use anther Surveyer the value more then them I have phone them the lady said no point talking now we have send the valuation to the bank very bad service useless company.

2 December 2024
Unprompted review

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