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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and promptness in completing reports and responding to inquiries. Reviewers are particularly impressed with the quick turnaround times and the clear communication throughout the process. However, some customers also noted an instance where their concerns were not addressed, indicating a potential for inconsistency in communication or attention to detail in certain situations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick turnaround,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Extremely quick - Two working days from instruction to a completed and fair report. They sent a draft within 24 hours of surveying the property and that needed a slight factual tweak. That was amended... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Excellent experience with Connor from the St Albans office. Timely communication - professional, courteous and helpful beyond expectations. I can highly recommend …

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely quick. Excellent.

Extremely quick - Two working days from instruction to a completed and fair report. They sent a draft within 24 hours of surveying the property and that needed a slight factual tweak. That was amended and sent back within the hour. Excellent service.

14 April 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you James for taking the time to leave our Melrose office a review. We are delighted to hear that our service was extremely quick.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Very polite and professional staff

Very polite and professional staff, home report organised swiftly, conducted professionally and feedback given quickly. Would highly recommend

7 April 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for leaving our Ayr office a 5 star review!

Many Thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Experienced and friendly

I have just had this company out to provide me with a Home Report as I am selling my property- from the start there was good communication and when they arrived they informed me what would be the next steps. i was also sent a copy of the report and was encouraged to call them if there were any details i wanted to discuss further. i would highly recommend

7 April 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Rhona for taking the time to leave our Ayr office a 5 star review. It is great to hear you would highly recommend us.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Highly recommend G&S

Within 30 minutes of asking my Estate Agent to arrange a Home Report, the Graham & Sibbald Kirkcaldy team had sent me an initial email and then telephoned to arrange an appointment - made as quickly as for the next day!
Zoe attended and carried out a very thorough survey, keeping me informed as she progressed around the house and garden.
I appreciated Zoe briefly going over her findings with me and then three days later (this included a weekend) I received the finalised Home Report.
All communication from Zoe and her colleague Laura was very prompt, clearly articulated and friendly.
I highly recommend G&S as a company and I thank Zoe and Laura for their first class service.

27 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thanks Emma for leaving this lovely review. We are delighted to hear that you would highly recommend us.

We will be sure to pass your review onto Zoe and Laura, they will be thrilled to hear you were pleased with their service.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report,Kirkcaldy

A rare skill nowadays, it seems, to balance professionalism with personability but Zoe has it. She explained the process, had time to answer questions and/or concerns and went the extra mile for us. Thank you Zoe, I would have absolutely no hesitation in recommending her and her company

25 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thanks Lynn for leaving Zoe in our Kirkcaldy office a 5 star review! We pride ourselves on being both professional and personable and it is great to hear that is exactly how Zoe came across.

Thank you for recommending us.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Professional and responsive service

Professional and responsive service, everything that was needed to support and conclude the sale. Great communication, pleasant folks over there, and will use them again in the future.

1 April 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Paul for leaving our Dunfermline office a 5 star review! Your feedback is greatly appreciated and we will be sure to pass it onto the team.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Speedy Home Report

Malcolm came round to do our home report and understood our desire to be on the market as quickly as possible. Within 24 hours our home report was ready to go. Thank you for going that extra mile for us.

26 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for the fantastic review. We’re delighted to hear Malcolm was able to support you so quickly and make the process smooth.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Polite and transparent (as much as possible)

Polite, fair, honest and open when discussing potential issues and causes for concern.

The team were polite, our surveyor was polite, respectful to the people around the house and was open about his concerns to allow open discussion. Pushed back where required and made the process simple and easy

20 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Mark for leaving us feedback. We will be sure to feed your comments back to the the Residential team in Edinburgh.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

amazing service

24 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Dominic for taking the time to leave us a 5 star review.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

I recently had one of our properties surveyed by Gosia Kilpatrick

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The draft survey was emailed to us the next day and we approved it. We approved the final copy the same day! No amendments were required to the survey report. Excellent service.

16 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Many thanks for taking the time to leave Gosia in our Glasgow office a 5 star review. We're delighted to hear you found the service to be excellent.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Amazing service

Amazing service, needed my EPC updated, needed an appointment, Cameron managed to offer appointments to suit, completed survey ASAP, great communication, rapid response, would highly recommend,
Anne paisley.

19 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for the 5‑star review. I’m pleased we could arrange a convenient appointment and complete everything promptly. Your recommendation is greatly appreciated.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent Service

The service provided was second to none. The surveyor was respectful of the property, thorough and communicative. Wouldn’t hesitate to recommend to anyone.

16 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for taking the time to leave us a 5 star review! Your feedback is greatly appreciated and we are glad to hear that you would recommend us.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great Service

Gosia was very friendly, helpful, and efficient in getting out home report completed when we needed a quick turnaround.

9 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for sharing this wonderful review, it's great to hear that Gosia made the process smooth and stress‑free for you.

We’ll make sure your feedback is passed on to her.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service from Graham and Sibbald Paisley. Communication was excellent and they were very responsive.

11 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thanks Carole for taking the time to leave our Paisley office a 5 star review. This is greatly appreciated.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Cavity Wall…

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell property but he went above and beyond to contact colliegues over Scotland to try and find companies that would extract this cavity wall. He gave me contact details and as a result i got a company which has now extracted the cavity wall and at a very reasonable price. Can now move forward with selling property but
Thank you again

20 January 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Nicola for taking the time to leave this lovely review for Neil in our Inverness office. It is great to hear Neil went above and beyond to assist you at what is already a stressful time!

Many thanks for using us.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Exceptional service.

The first hurdle of putting our house on the market was made with a very prompt appointment to carry out our home report. I was met on the day by Richard who was genuinely enthusiastic about the job that he was doing. I had a great chat with him and he talked me through everything. He made the entire process rather enjoyable. Thank you very much for your service.

9 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Lilian for taking the time to leave Richard in our Melrose office a 5 star review!

We are delighted to hear that the process was enjoyable. Thank you for using us!

Many thanks,
Graham + Sibbald

Rated 1 out of 5 stars

Proceed with caution

Be careful with this company. If something goes wrong they aren't very forthcoming in remedying the issue.

We are currently in an unsafe house with scaffolding poles holding up our ceiling and have been for 6 months.

We are in the process of suing Graham + Sibbald for professional negligence.

11 September 2025
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you’re experiencing and we understand how distressing this situation must be for you.

While we cannot discuss the details of any ongoing legal matters in a public forum, we want to reassure you that we take all concerns raised by clients extremely seriously. Our team is committed to engaging constructively and working through the appropriate channels to address any issues brought to our attention.

Please contact us on enquires@g-s.co.uk should you wish to discuss this further.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Gosia at Graham & Sibbald carried out …

Gosia at Graham & Sibbald carried out our home report for us and made our whole experience so easy and stress free. Gosia was such a pleasant and professional person and really made us feel at ease. Throughout the process the team were there on hand for any queries we had. Brilliant service!

4 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for taking the time to leave Gosia a 5 star review. We are thrilled to hear the experience of using us was easy and stress free.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report Services

Top quality, timely and personable service provided by Andrew Sinclair in undertaking and preparing home report. Extremely helpful and kept me advised throughout the whole process which was delivered in a quick and efficient timeframe.

4 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Sam for leaving our Aberdeen office a 5 star review. It is great to hear that Andrew was extremely helpful throughout the whole process.

We will pass on your kind words.

Many thanks,
Graham + Sibbald

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