Harvey Donaldson & Gibson Chartered Surveyors Reviews 

154
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and surveyors for being friendly, professional, and helpful throughout their interactions. Many people highlighted the efficient and professional service provided, making the process straightforward and stress-free. Reviewers frequently noted the quick response times and fast delivery of home reports, often within 24 hours of the survey. However, some customers also noted concerns regarding the thoroughness and accuracy of reports, with a few experiencing what they perceived as a lack of knowledge from the surveyor. These concerns included reports containing serious inaccuracies or being based on assumptions, which some reviewers found difficult to get corrected.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, efficient, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, professionalism, and friendly... See more

Response time

People report positive experiences with response times, highlighting prompt, speedy, and efficient service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Had a really positive experience with Harvey, Donaldson & Gibson during my remortgage valuation. John, the surveyor, was great—friendly, helpful, and very respectful of my home. He explained everythin... See more

Rated 5 out of 5 stars

India was efficient, polite and friendly. Survey was carrried out with no disruption to ourselves. Loved that we were able to track progress online and that we had access to view at all times.

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

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4.6

All reviews

(154)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service

The phone answered promptly and all questions discussed and anything I needed sorted out by Ben. Fabulous customer service, which is hard to find these days.
Our surveyor, Jamie, was equally helpful and gave up his time to discuss our report, until we were all happy with the final copy. Just superb and made me feel in good hands.

16 April 2025
Rated 5 out of 5 stars

A very professional service.

Douglas was extremely helpful to us as homeowners. Additional to his valuation survey he assisted us with advice on the needs of a prospective purchaser. We were impressed with the thorough examination of our property and that the valuation reflected our thoughts.

14 April 2025
Rated 5 out of 5 stars

Daniel was very professional and knowledgable

Daniel was very professional , approachable, knowledgeable and fair. Was very pleased with this service from start to finish especially as they went out there way to schedule us in promptly as we had requested. Would definitely use this company again and 100% would recommend.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Professional Service

The Surveyor, Greg Scrimgeour, was very professional in his approach and helpful in clarifying a few points. The Admin staff were very efficient in providing the background support.

28 March 2025
Rated 2 out of 5 stars

Apparently company policy to mark…

Apparently company policy to mark electricity as category in the home report 3 when it's dated. It was category 2 when we purchased The flat 5 years ago and there has been no issued with electricity. Mind you it's another company who hadbdone the home report when we bought the flat.
A lot of catrgory 1 from the previous home report became 2 with no valid reasons.
Imo, there has to be standards accrross the industry and not individual company policies ranking things differently.
Very disappointed at the harshness of the home report I recieved.

11 March 2025

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