Hays Travel - Winton Reviews 

771
TrustScore 5 out of 5

4.9

359 Wimborne Road, BH9 2AD Winton, GB


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Rated 5 out of 5 stars

The staff are always kind & helpful,I would definitely recommend hays travel in winton. The young lady rosie couldn't do enough for me, sorted out the best holiday options & had allot of patience... See more

Company replied

Rated 5 out of 5 stars

Booked holiday to SWITZERLAND and hotel the night before.Carolyn sorted everything for me,she was very efficient .Taking over from Grace the previous day.

Company replied

Rated 5 out of 5 stars

From tha moment I walked in I was made to feel welcome. Grace at the winton branch was amazing nothing was too much trouble I have never booked a holiday before ajd everything was explained in de... See more

Company replied

Rated 5 out of 5 stars

I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 359 Wimborne Road, BH9 2AD, Winton, United Kingdom

  • 01202 375329

4.9

Excellent

TrustScore 5 out of 5

771 reviews

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4.9

All reviews

(771)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t have been more helpful.

Couldn’t have been more helpful and we got just what we wanted

1 March 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, it was a pleasure arranging your holiday for you
Kind Regards
The Winton Team

Rated 5 out of 5 stars

Lovely Grace

Grace was so lovely and helpful over the phone, felt like I had met her before just by how welcoming she was!

28 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, it was a pleasure helping you :) Grace.

Rated 5 out of 5 stars

So helpful in every way

The lady who served me was excellent. Didn’t rush me, super helpful in every way

7 March 2026
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Reply from Hays Travel - Winton

Thank you so much for your lovely review and for booking your holiday with me, it was my pleasure to help :) Josi

Rated 5 out of 5 stars

Always a pleasure to book

Love booking my holidays with you guys, although we can see cheaper prices on line, it's nice to deal with someone face to face.

Everyone in the Winton branch 'especially Suzy & Grace' are a credit to your company.

Thanks

6 March 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review and for always trusting us with your holidays :) Suzy and Grace

Rated 5 out of 5 stars

Hays Travel never fails to I’ve us an amazing experience.

Very pleasant knowledgeable member of staff. I went in just for a brochure and came out with an amazing holiday. The young lady we saw spent time understanding our needs and matched a holiday which was just what we wanted.

24 February 2026
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Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was lovely to meet you both and get you both a fantastic holiday to look forward too :) Josi

Rated 5 out of 5 stars

Fantastic!

Fantastic friendly efficient service, thank you!!

1 March 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for the lovely review

Rated 5 out of 5 stars

Service is 2nd to none the whole team…

Service is 2nd to none the whole team is so helpful. Susie found us the most perfect holiday for us and listen to our every wish. Certainly wouldn’t go anywhere else to book a holiday.

1 March 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for such a lovely review, it was a pleasure arranging your holiday for you, I know you'll have a fantastic time
Kind Regards
Suzy

Rated 5 out of 5 stars

Fantastic service

Josie was very knowledgeable and helpful. She was very personable.

27 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was great to meet you both and organise two fantastic holidays :) Josi

Rated 5 out of 5 stars

The understanding and pleasant Jose…

The understanding and pleasant Jose and very helpful as we were first timers in a tavel agents.1 question when do we fill out the insurance form enjoyed the experience thank you from2 old fogies

27 February 2026
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Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was great to meet you both yesterday :) The insurance form needs to be done within 2 weeks. If you have any questions, please call me on 01202 375329 and i can help :) Josi

Rated 5 out of 5 stars

Carolyn was very helpful in confirming…

Carolyn was very helpful in confirming exactly the details with the travel company. I am travelling on my own and so wanted assurance.

15 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, it was my pleasure to help :) Carolyn

Rated 5 out of 5 stars

Friendly

Friendly, helpful and saved me more than I could find online.

9 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your review, it was my pleasure to help :) Grace

Rated 5 out of 5 stars

Josi, Hays Travel Winton Branch

Once again. Josi of Hays Travel, Winton Branch was so helpful in booking a change of cruise for us and also offering a Caribbean Cruise flying from Bournemouth next year which is so convenient for us. I highly recommend Josi for your holiday planning and requirements. Thank you 😊

21 February 2026
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Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was a pleasure helping you both with your cruises as always :) Josi

Rated 5 out of 5 stars

It was great thanks

It was great thanks. Your lady that helped me was pleasant and lustened to my needs.

11 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was my pleasure to help :) Suzy

Rated 5 out of 5 stars
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for leaving a lovely review it was really nice to meet you and glad we found the right holiday for you. Sam :)

Rated 5 out of 5 stars

Very helpful staff

We placed our booking with Grace this time and found her very patient and helpful. We knew exactly which cruise we wanted so it was just the case of booking it. She did have contact MSC a couple of times but she did so with patience and speed. We have booked with you before and each time your staff have been very helpful and professional.

12 February 2026
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Reply from Hays Travel - Winton

Thank you so much for your lovely review, it was pleasure to help you book your cruise.
Kind regards,
Grace.

Rated 5 out of 5 stars

Your lovely Sam at my winton branch…

Your lovely Sam at my winton branch again delivered on the perfect holiday for us…she is a super asset to your company

10 February 2026
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Reply from Hays Travel - Winton

Hi Thank you so much for your lovely review I'm so glad we got the last two seats on the Bournemouth flight as i said it was meant to be. Sam :)

Rated 5 out of 5 stars

Great experience

Great experience. Took time out of there busy day to sort the holiday of a lifetime for my wife, daughter and I to south America and Antarctica cruise in 2028 and more than happy with the service.

10 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for your lovely review, it was a pleasure arranging such a wonderful holiday for you all
Kind Regards
Suzy

Rated 5 out of 5 stars

Always very helpfull

Always very helpfull, and have the customers request first, giving very helpfull points when booking

9 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you so much for your lovely review, its always a pleasure to help with your holiday bookings :) Josi

Rated 5 out of 5 stars

From entering the store we were treated…

From entering the store we were treated well and everything organised for us with courtesy and skill

8 February 2026
Hays Travel - Winton logo

Reply from Hays Travel - Winton

Thank you for the lovely feedback
It was a pleasure arranging your holiday for you
Kind Regards
Josi

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