Hays Travel - White Rose Reviews 

2,129
TrustScore 5 out of 5

4.9

56a Leeds White Rose Shopping Centre, LS11 8LL White Rose, GB


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Rated 5 out of 5 stars

Ella and then on a later visit Chloe were extremely helpful, informative and sorted out our holiday with no fuss at all. Much easier when you have a rep in front of you who knows their stuff and can g... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff. Also had a very good helpful experience with your telephone operator, named Rebecca on a Leeds telephone number, who liaised with me over several days. Thanks for all... See more

Company replied

Rated 5 out of 5 stars

The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more

Company replied

Rated 5 out of 5 stars

Very happy with the whole experience. Chloe was extremely helpful and pleasant. We got exactly what we wanted, and her knowledge was a great help too. Would definitely book with her again 😁

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom

  • 01138275451

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,129)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

First class customer service with a smile

Chloe was extremely helpful and knowledgeable- readily offered information for our first cruise.

30 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We're so glad we could assist you with your first cruise! Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The lady was very helpful and was…

The lady was very helpful and was willing to answer any questions we asked

8 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Colin Bedford,

We are so pleased our team could assist you. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I have booked many holidays with hayes…

I have booked many holidays with hayes at the white rose & always return. Customer service is excellent & they are always available & happy to help if you have any queries or problems after booking

9 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Mrs Julie Halliday,

Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides excellent customer service and support.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great customer service

Great customer service, Michaela sorted our cruise out to Japan and South Korea, we chose our deck, and cabin, the entire experience was so good, we will definitely use this company again,
Michaela is a credit to the company

2 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and appreciate you sharing it with us. We look forward to assisting you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Chloe was great

Chloe was great, very helpful, went above and beyond. She checked me in on line much faster than I would have managed.

9 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We are so pleased to hear we exceeded your expectations. Thank you for your wonderful feedback and 5-star rating!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The lady who helped us find are holiday…

The lady who helped us find are holiday was great kealy a think her name was she was very kind and very helpfull gave us all the infomation we needed left nothing out and found us exectly what we was looking for she deserves a pay rise haha

8 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful staff,booked a package…

Very helpful staff,booked a package holiday then changed my mind about the hotel.went back to hays the next day and changed to a different hotel.No problem whatsoever.No fees to pay at all.Great customer service.This is the second time I have used hays.won't use anyone else now.

31 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We are so pleased to hear that our team provided such great customer service, especially with your hotel change. Thank you for your continued loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful

Very helpful. Provided the service I required. Excellent

6 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We are so pleased we could help. Thank you for your kind words; we appreciate your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Walked straight into a happy smiley…

Walked straight into a happy smiley assistant called Ella who was happy to help. I gave her my criteria and she efficiently got me a great deal (including my travel insurance). She was a lovely chatty lady who made my experience great. Thank you Ella ☺️

5 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Hi Sarah!! Thank you so much, this is what we love to hear!! We are so happy you had such a lovely experience!

Rated 5 out of 5 stars

Sophie was lovely

Sophie was lovely, very friendly. I had spoke on the telephone, but I like face to face when booking a holiday.

6 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Hi Donna!! Thank you so much we really appreciate the feedback, have a lovely weekend!

Rated 5 out of 5 stars

Great service and a very easy booking…

Great service and a very easy booking process. Ella was helpful, friendly, and made everything straightforward. I would happily recommend them and use them again for future cruises.

5 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Steve Taylor,

Thank you for your wonderful review! We are so happy to hear you had a great experience and we look forward to assisting you again.

Kind Regards
Hays Travel

Rated 1 out of 5 stars

Bought euros at whiterose leeds…

Bought euros at whiterose leeds Advertised a higher rate outside their shop but then give you a lower rate on a card . Won't be using again
Very sneaky way to do business

4 June 2026
Unprompted review
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

I am very sorry to hear this, can you please contact the branch to discuss further and ask to speak to Michaela

Rated 5 out of 5 stars

Amazing and friendly staff

Amazing and friendly staff

28 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Allison,

Thanks for your kind review! We're glad you enjoyed your experience with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

As a loyal customer at Hays Travel

As a loyal customer at Hays Travel, this time the service was as individual as always. The knowledge of the staff is applaudable. There is always a wealth of knowledge and experience to offer information to help me make the best decision. Kealie and the team are consistantly amazing. That is why I keep coming back.

2 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you Carole for your Lovely feedback :) Always a pleasure to chat to you glad we got you booked again xx kealie

Rated 5 out of 5 stars

Alyssa returned our call and was…

Alyssa returned our call and was extremely helpful, knowledgeable and friendly

3 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thankyou for the lovely feedback! We will make sure to pass this on to Alyssia :)

Rated 5 out of 5 stars

Chloe at White Rose Leeds went above…

Chloe at White Rose Leeds went above and beyond!A huge thank you to Chloe at the Hays Travel shop in the White Rose Shopping Centre, Leeds. She was absolutely brilliant, incredibly clued up, and went well over and beyond to find us the perfect holiday. Her expertise and helpful attitude made the whole booking experience stress-free. I highly recommend visiting this branch and speaking to Chloe if you want top-tier.

3 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your feedback and your lovely comments! :) We hope you have a brilliant holiday.
Hays Travel

Rated 5 out of 5 stars

All the staff and the managers are…

All the staff and the managers are fantastic great service from beginning to the end

2 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Melanie ,

We are so pleased to hear our team provided fantastic service from beginning to end. Thank you for your kind words.

Kind Regards
Hays Travel

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