Hays Travel - White Rose Reviews 

2,129
TrustScore 5 out of 5

4.9

56a Leeds White Rose Shopping Centre, LS11 8LL White Rose, GB


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Rated 5 out of 5 stars

Ella and then on a later visit Chloe were extremely helpful, informative and sorted out our holiday with no fuss at all. Much easier when you have a rep in front of you who knows their stuff and can g... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff. Also had a very good helpful experience with your telephone operator, named Rebecca on a Leeds telephone number, who liaised with me over several days. Thanks for all... See more

Company replied

Rated 5 out of 5 stars

The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more

Company replied

Rated 5 out of 5 stars

Very happy with the whole experience. Chloe was extremely helpful and pleasant. We got exactly what we wanted, and her knowledge was a great help too. Would definitely book with her again 😁

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom

  • 01138275451

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,129)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole experience was very…

The whole experience was very pleasarble the person involved doing the itinerary was very efficient and we found that because of this it helped us in deciding what to do,
.we would recommend him to anyone

31 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Richard,

We're so glad to hear you had such a pleasant experience with us. We appreciate your kind words and recommendation!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess was really helpful and friendly

Jess was really helpful and friendly - quickly helped us decide on the perfect holiday for September - I think she was almost as excited as us by the time we left.

31 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We are so happy to hear our team member helped you find the perfect holiday! We hope you have an amazing trip.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

My experience was extremely good .

My experience was extremely good .. Shaun was so helpful couldn’t fault him
Big thank you to Shaun

30 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your lovely feedback I'm sure you will have a fab time in Fuerteventura.

Rated 4 out of 5 stars

Chloe your branch advisor was very…

Chloe your branch advisor was very polite and knowledgeable She made us feel that the holiday was right for us

30 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your feedback!
We hope you have a lovely holiday :)

Hays Travel

Rated 4 out of 5 stars

We booked our holiday with a lovely…

We booked our holiday with a lovely young lady called Isla, she recommended the hotel and destination because we needed somewhere quite flat due to my husband’s mobility issues. The only issue we had was when we came home and looked at the hotel again we found the exact same hotel, flights etc a lot cheaper with another travel company. When I rang Hays to see if they would price match the young woman told me on the phone that we booked the holiday at that price but she would reduce the holiday by £50. I will definitely look around before booking another holiday.

30 May 2026
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Reply from Hays Travel - White Rose

Good Afternoon, thank you for the feedback - we will feed this back for you. If you do need anything else in the meantime please do not hesitate to get in touch.

Rated 5 out of 5 stars

We had a brilliant experience booking…

We had a brilliant experience booking our Orlando holiday with Sophie in the white rose store, Leeds. It was seamless and she was so knowledgeable! All staff were great.

21 May 2026
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Reply from Hays Travel - White Rose

We're so glad you had a brilliant experience booking your holiday with us! We appreciate your kind words about our knowledgeable team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess and the team at white rose put a…

Jess and the team at white rose put a fabulous package together for my holiday/cruise to newzealand. Always enjoy dealing with Jess, who always goes the extra mile, and is so friendly, quick and efficient.

28 May 2026
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Reply from Hays Travel - White Rose

Julie dove,

We're so happy to hear we put together such a fabulous package for your holiday! We appreciate your kind words about our friendly and efficient service.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Shaun is amazing!

Shaun is amazing!
We came in yesterday as a last minute plan when we saw the zero deposit deal, we were welcomed by the manager Shaun (I believe he doesn't work at the White Rose location he was maybe just covering). He sat with us and looked at multiple locations that fit us and our budget and found the most perfect place in Egypt for exactly the right time and the right price. He was so patient and took so much time and care to find us the right holiday and we couldn't be more grateful! Thank you so much Shaun, we cannot wait and we hope you enjoy your next cruise!

27 May 2026
Unprompted review
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Kelsey,

We are so pleased to hear about your wonderful experience with our team member! It sounds like they went above and beyond to find you the perfect holiday. We truly appreciate you sharing your positive feedback and we hope you have an amazing trip to Egypt!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I saw a holiday in the window which…

I saw a holiday in the window which suited me and the young lady who I saw was very nice. Everything booked with ease.

26 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your Lovely feedback, Happy to help :) Ella

Rated 4 out of 5 stars

Probability not facts

This is a difficult question to answer so soon. it would be better to answer questions after the holiday and get the facts not the probability

23 May 2026
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Reply from Hays Travel - White Rose

David,

We appreciate your feedback and understand your perspective on timing. We will consider this for future inquiries.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Isla was amazing

Isla was amazing, guiding us towards the right holiday. Thank you Isla xxx

26 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Dawn Boggett,

We are so glad we could help you find the perfect holiday. Thank you!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Staff knowledge

The staff knowledge of cruise's helped us make decisions on what we wanted. They were very helpful after we booked, excellent customer service.

18 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Mrs Jane Kent,

We are so pleased our team's cruise knowledge and excellent service helped you. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Alyssia was brilliant

Alyssia was brilliant, so patient and went above and beyond to make sure our holiday of a lifetime was booked with ease. Having dealt with other more local branches she was by far the best, she is a credit to your store. We cant wait for our Hawaiian cruise in 2028.

25 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Guest,

We are so pleased to hear about your wonderful experience! It's fantastic that our team could make your holiday booking so easy. We hope you have an amazing Hawaiian cruise!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hi everyone of your staff at white rose…fantastic

Hi everyone of your staff at white rose are great they go above and beyond. And some are fantastic. We have always booked are holidays with hays they are fantastic. Thank you

25 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Christopher,

We are so pleased to hear our team at the White Rose branch provided such fantastic service. Thank you for your kind words!

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Fabulous service !

Booked last minute, great service as always !

21 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

customer,

We are so happy you had a great experience with us, even with a last-minute booking! We appreciate your kind words.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Easy booking

We got seated with Jessica as she had being replying to us on facebook. We decided to go ahead with the holiday, we ended up with a better hotel and better flight times than originally seen.
Jess was really helping explaining everything to us

21 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Tamsin,

We are so happy to hear that we could help you find a fantastic holiday with an even better hotel and flight times. We appreciate your kind words!

Kind Regards
Hays Travel Hastings

Rated 4 out of 5 stars

Sat down with kealie to get details for…

Sat down with kealie to get details for southern Caribbean she was so helpful in finding the right holiday and went the extra mile to get the best flights and adviced us to fly day before which turned out better for us THANK YOU

20 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Mrs Drayton,

We are so pleased to hear that our team member was so helpful in finding your ideal holiday and went the extra mile to ensure the best experience. Thank you for sharing your positive feedback!

Kind Regards
Hays Travel Whiterose!

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