We were warmly welcomed when we arrived and our requests were dealt with very efficiently by Emily. We visited the office on 3 occasions and each time our queries were resolved promptly. We have recom... See more
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I was very impressed by the service provided by Nadine. Nothing was too much trouble and she helped with other associated matters not part of her remit. A thoroughly professional service with a smile.... See more
Company replied
We booked our second cruise with Hayes Travel Taunton, Nadine, who was very knowledgeable and helpful. Even though it’s over a year away, we were really impressed with the information provided, the bo... See more
Company replied
Alysha at the Taunton branch sorted us out lovely with a second holiday, after our first one was cancelled 😁😁
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Fore Street, TA1 1JA, Taunton, United Kingdom
- 01823478914
4.9
Excellent
576 reviews
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Once again Hays Travel in Taunton
Once again Hays Travel in Taunton , Ellen very helpful, went in with a name of apartments i had seen , and came away with holiday booked for next year.
Always use Hays Travel very helpful Thank you once again.
15 July 2025
Reply from Hays Travel - Taunton
Thank you so much for your lovely feedback - see you again soon!
Lewis is amazing
Lewis is amazing! Listened to query and acted on this information and booked my holiday. Fantastic customer service
14 July 2025
Reply from Hays Travel - Taunton
Thank you for your lovely feedback. See you again soon :)
Abbas very helpful and spent time in…
Abbas very helpful and spent time in arranging the holiday to suit our requirements.
12 July 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
Reply from Hays Travel - Taunton
Thank you so much for this fantastic review! It was lovely to meet you both and we hope you have a great time :)
Excellent customer service
I knew exactly what I was looking for but Paige still had to find out the information for me to be able to book the holiday. Nothing is too much trouble - thank you so much for making my life easier.
28 June 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! We hope you have a great time and thank you for booking with us!:)
Friendly service
Staff were polite and friendly.
Found us a lovely winter break.
Will definitely book in store again.
22 June 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! We hope you have a great time :) - Paige
Felt a little bit miss sold
Felt a little bit miss sold on our recent holiday. Wasn't told about all the things not included in the all inclusive (ice creams only available 2-4, pudding van was extra, only certain drinks included) also wasnt told most of the entertainment is on the Ireland not the actual hotel and even tho it wasnt far with a 5 year old it would have been so we didn't use (if we was told i would have taken a stroller) for a very expensive holiday (almost 4000 for 5 of us for 1 week) I dont feel we was sold value for money unfortunately. And as it was our first holiday makes the disappointment a little worse.
17 February 2025
Unprompted review
Reply from Hays Travel - Taunton
Thank you for sharing your feedback regarding your recent holiday. I'm sorry to hear that your experience didn’t meet your expectations—especially for your first family holiday.
I’d really appreciate the chance to speak with you to better understand your experience. Would you be open to a quick call at a time that suits you? If so, please let me know the best time and contact number.
Best wishes
Lauren
Branch Manager
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! It was lovley to meet you both and i hope you have a great time :)
Lewis was exceptional
Lewis was exceptional. Found the exact holiday I was looking for. It was all so easy to book and pay for. Great customer service
16 June 2025
Reply from Hays Travel - Taunton
Thank you for taking the time to leave a lovely review. I am so pleased that Lewis provided exceptional service :) Thank you for choosing us to book your holidays. Best wishes, Lauren- Branch Manager
Reply from Hays Travel - Taunton
Thank you so much for your lovely review :) Team Taunton
Great service
Great service. Lewis was very patient as I did have lots of extras I wanted to add. Nothing was too much trouble. Happy , great customer service !
6 June 2025
Reply from Hays Travel - Taunton
Thank you so much for your lovely review :) Lewis
Excellent customer service
Excellent customer service! Very helpful trying to find us the perfect mini break!
6 June 2025
Reply from Hays Travel - Taunton
Thank you so much for this kind review! I hope you have a great holiday and thank you for booking with us :) - Paige
Amazing service as always!
Lauren at the Taunton branch was brilliant as always. Helped me find exactly the right deal for a mini break to Marrakech at the best price. Very happy and can't wait for my little trip!
6 June 2025
Reply from Hays Travel - Taunton
Thank you for this lovely review! We hope you have a great time and thank you for booking with hays travel :) - Paige
Reply from Hays Travel - Taunton
Thank you for taking the time to leave a review Lesley :) Thank you for choosing us to book your holidays. Best wishes, Lauren- Branch Manager
We were able to book the cruise
We were able to book the cruise we wanted without any fuss.
3 June 2025
Reply from Hays Travel - Taunton
Thank you for taking the time to leave a review Mr Frost. I am so pleased we were able to help book your cruise :) Best wishes, Lauren- Branch Manager
Always very helpful
Always very helpful, polite and always tries to accommodate exactly what we ask for
30 May 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
Reply from Hays Travel - Taunton
Thank you for your nice review. We look forward to helping you again in the future - Team Taunton
Reply from Hays Travel - Taunton
Thank you for taking the time to leave a review. We are so pleased to hear you were happy with the service in store. Thank you for choosing us to book your holiday :). Best wishes, Lauren- Branch Manager
Fabulous service
Walked into shop and had a lovely greeting from Lewis and colleague. Told him are likes and dislikes in a holiday rough dates and duration we would like.
Within a hour found a holiday that ticked the boxes and they even do all the checking in and booking seats etc, amazing nothing for me to do or worry about.
Thanks Hays Tavel Taunton and especially Lewis
12 May 2025
Reply from Hays Travel - Taunton
Thank you so much for your lovely review :) Best wishes Team Taunton
Staff are always happy to help in any…
Staff are always happy to help in any way! Never seem rushed and nothing is too much trouble.
10 May 2025
Reply from Hays Travel - Taunton
Hi Rhonda, Thank you so much for your lovely review :) Best wishes Team Taunton :)
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