Advice at time of booking. I had seen the holiday on line and initially had requested individual bookings.for my friend and I. The drawbacks of doing this were explained to me and I made one booking.
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We booked our second cruise with Hayes Travel Taunton, Nadine, who was very knowledgeable and helpful. Even though it’s over a year away, we were really impressed with the information provided, the bo... See more
Company replied
We had a fantastic experience booking our holiday with Nadine at Hays Travel. She was incredibly helpful in finding us a holiday in our preferred location while staying within our budget. At no p... See more
Company replied
So happy this service I received the only thing I was a bit disappointed was I didn’t have much of a good deal as I move four wheelchair user and I’ve got to book a cruise so early to get a disabled r... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Fore Street, TA1 1JA, Taunton, United Kingdom
- 01823478914
4.8
Excellent
560 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Brilliant
Brilliant, from making a phone call and popping in to the office, all sorted out with an hour 😁😁😁😁😁👌
16 August 2026
Excellent service
Excellent service. Staff always friendly and helpful. Wouldn't go anywhere else
16 August 2026
Advice at time of booking
Advice at time of booking. I had seen the holiday on line and initially had requested individual bookings.for my friend and I. The drawbacks of doing this were explained to me and I made one booking.
16 August 2026
Very informative
9 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
friendly and helpful
7 August 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Nadine
Customer services from Emily she was…
Customer services from Emily she was extremely helpful
12 August 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review! I hope you have a lovely holiday - Emily :)
Reply from Hays Travel - Taunton
Hi Marilyn,
Thank you for your lovely feedback! I hope you have a wonderful trip :)
Kind Regards,
Alysha
A great help in allowing us to choose…
A great help in allowing us to choose the right Holiday for us and had tremendous knowledge of where we were looking at and very helpful.
9 August 2026
Reply from Hays Travel - Taunton
Thank you so much for the kind review,
We hope you have a lovely holiday
Brilliant service Alysha very helpful
Brilliant service Alysha very helpful , so now looking forward to may next year
25 July 2026
Reply from Hays Travel - Taunton
Hi Claire,
Thank you for your lovely feedback! It was a pleasure to get this Cruise sorted for you.
I hope you have a lovely time.
- Kind Regards, Alysha
Lovely helpful staff.
28 July 2026
Reply from Hays Travel - Taunton
Thank you for the lovely review, we hope you have a lovely stay
Lianne was extremely helpful and…
Lianne was extremely helpful and answered all our questions
31 July 2026
Reply from Hays Travel - Taunton
Hello Tina,
Thank you for the lovely review,
I hope you have a lovely holiday
Emily was very helpful
Emily was very helpful, explained everything and made a booking process a pleasure.
2 August 2026
Reply from Hays Travel - Taunton
Good Morning Mr Golding,
Thank you for the kind review, we hope you have a lovely holiday
Hassle free
30 July 2026
Reply from Hays Travel - Taunton
Hi Steven,
Thank you for the kind review, we hope you have a lovely holiday
Reply from Hays Travel - Taunton
HI Jonathan,
Always happy to help, cant wait to hear all about it
Many thanks
Adelle
Top quality service
Top quality service. It is a long, long time since I have received such efficient, friendly and focussed service. A huge thanks to Adelle for being brilliant!
25 July 2026
Reply from Hays Travel - Taunton
It was a pleasure to help David! :)
Adele was very helpful and took her time
15 July 2026
Reply from Hays Travel - Taunton
Always happy to help Marion, thank you! :)
Reply from Hays Travel - Taunton
Thank you Mr Holmes for the review, we hope you have a lovely holiday,
Reply from Hays Travel - Taunton
Thanks for the great review, always happy to help!
So happy this service I received the…
So happy this service I received the only thing I was a bit disappointed was I didn’t have much of a good deal as I move four wheelchair user and I’ve got to book a cruise so early to get a disabled room and I really think they should make it a little bit cheaper for us as we dip out on all the all the deals because we can’t do last minute once but I’m happy with the service. I was expected if you could do something in the pat in the future, I would be very pleased your sincerely Mrs. Moore.
15 July 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review Shelley. We understand the frustration and hope that this can change in the future :) Nadine
We had a fantastic experience booking…
We had a fantastic experience booking our holiday with Nadine at Hays Travel. She was incredibly helpful in finding us a holiday in our preferred location while staying within our budget. At no point did we feel pressured to spend more, which we really appreciated.
Nadine also took the time to check different dates within the week we wanted to see if there were any cheaper options, ensuring we got the best value. She made the whole process simple and stress-free, providing all the information we needed without any fuss. She also included a quote for travel insurance, which was really helpful.
We requested that our rooms be next to each other, or as close together as possible, and Nadine was happy to add this request to our booking.
Excellent customer service from start to finish. Thank you, Nadine!
5 July 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review Katie! It was a pleasure to book your family holiday and I hope you have an amazing trip:) Nadine
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