Emma and Ben had the resort knowledge making the package booking easy. Good options for various flight companies to match our budget and requirements were provided. Package pricing was better than... See more
Company replied
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Emma and Ben had the resort knowledge making the package booking easy. Good options for various flight companies to match our budget and requirements were provided. Package pricing was better than... See more
Company replied
Staff are very friendly and knowledgeable. They take their time to find you the holiday you want. Nothing is too much trouble. We now use Hays Swindon for all our holiday bookings as it's great servi... See more
Company replied
We have booked our last few holidays via yourselves. Emma has been amazing every time, listens to what we want from our holiday and always manages to find us fabulous destinations. Even when we have h... See more
Company replied
Good “calling bird” outside the shop on the holiday which I booked. I was made to feel very welcome in the shop and was assisted by Emma who was very professional but at the same time very relaxed.... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
74 Regent Street, SN1 1LA, Swindon, United Kingdom
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Sales lady was very helpful and gave me information

Reply from Hays Travel - Swindon Regent St
Friendly proffesional understanding of our needs and our only go to holiday shop.Ben is always amazing finds us just what we need every time.

Reply from Hays Travel - Swindon Regent St
Eileen was absolutely amazing. Great customer service, friendly and knowledgeable. Definitely will book again. Thank you

Reply from Hays Travel - Swindon Regent St
Excellent communication until we found the perfect dates !

Reply from Hays Travel - Swindon Regent St
Great team working on behave of us to get us the best hoilday deal.
Friendly staff with get knowledge of what they are offering .

Reply from Hays Travel - Swindon Regent St
We went in to book a holiday to Turkey that we saw on jet2 and hays looked it up and were £600 dearer but asked us to get booking up on jet2 web site and matched price no problem

Reply from Hays Travel - Swindon Regent St
Jasmine was very friendly, knowledgeable and helpful. We ended up with a great holiday at a great price and a very easy process, thanks to Jasmine.

Reply from Hays Travel - Swindon Regent St
Very helpful friendly and knowledgeable staff. Everything was explained so that we understood and all options were explored. We got everything we wanted and even got a discount for being with P and O before which was great.

Reply from Hays Travel - Swindon Regent St
Jazmin was a great help in sorting our ski holiday to Finland and was also able to source the same holiday we were looking for with a discount.

Reply from Hays Travel - Swindon Regent St
The young lady covered everything very thoroughly and was very helpful.

Reply from Hays Travel - Swindon Regent St
Ben is always very helpful and very professional.

Reply from Hays Travel - Swindon Regent St
Helped us find a holiday that fitted with our tight date window nothing was to mutch truble for the girls and guys in the shop ! Many thanks would not hesitate to come back to the swindon store to book our next adventure your's with many thanks gordon& clare

Reply from Hays Travel - Swindon Regent St

Reply from Hays Travel - Swindon Regent St
Jasmin was extremely courteous and professional.
She explored all holiday options for us, and nothing was too much. A credit and valuable asset to Hays Travel Swindon

Reply from Hays Travel - Swindon Regent St
As always very helpful and friendly, I have always received the best from everyone and would highly recommend them

Reply from Hays Travel - Swindon Regent St
Julie from Hays Travel Swindon , the amazing , helpful and kind lady was the lady myself and my friend Brad saw when we were looking at booking our holiday In Lanzarote. She guided us to the best possible times , prices , knowledge of flights and timings and answered all of our questions in the most professional way possible. Thank you again Julie. Wishing you all the best.
- Alex.

Reply from Hays Travel - Swindon Regent St
I met Ben in the Swindon branch with a friend, he gave great advice and was approachable, happy to help and find plenty of offers, places to stay with no pressure to make a decision. As it was we book our holiday with his help.

Reply from Hays Travel - Swindon Regent St
Went into Hays travel with a thought of booking my first cruise but thanks to Julie I ended up with a holiday that exceeded my expectations. Great efficient service and at a great price. Julie went above and beyond to arrange a holiday which I thought would take 2 or 3 holidays but arranged exactly what I wanted all in 1 holiday. Amazing work! Can’t thank you enough Julie 😊.

Reply from Hays Travel - Swindon Regent St
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