As always a great experience booking at Hayes Travel Stourbridge. Beth goes above and beyond ensuring that we get the holiday we want. She is also always there after the booking to help with any quer... See more
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Very helpful and knowledgeable holiday sales person. Very efficient in getting the correct holiday for us. Very smooth transaction it filling out the holiday schedule. Very pleased with the complete p... See more
Company replied
Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
Company replied
Very helpful and knowledgeable, i wasn’t quite sure of the area i wanted to visit but the agent assisted straight through, also aiding in booking excursions, Great service
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
996 reviews
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excellent service from ABBIE
14 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review.
Reply from Hays Travel - Stourbridge
Thank you for you lovely comments, it was a pleasure to meet you and get you sorted
Stourbridge branch
We went into Stourbridge branch to get ideas of where to go in October and sat down with Beth. We always go back there as all of the staff are so helpful and friendly. We have booked lots of holidays mostly with Beth always manages to find just the right holiday for us even when like yesterday we don't even know where we want to go. This time she found us a lovely hotel in Sardinia (she knows we like to try places we've not been to before)so went ahead and booked 14 nights in October. Very happy with the service we always receive.
10 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review.It is always a pleasure to book your Holidays.
Tracey was very effcient and helpful in…
Tracey was very effcient and helpful in sorting out my travel
10 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your holiday
Great knowledge
Great knowledge, very friendly and excellent discounts! We will definitely be using Hays for our future holiday bookings.
1 June 2026
Reply from Hays Travel - Stourbridge
We're so glad you had a great experience and found our discounts excellent! We look forward to helping you again.
Kind Regards
Hays Travel
Rob was great
Rob was great. He established what I was looking for - which was not straightforward, and was most helpful and thorough in finding exactly the right thing. It also turned out to be discounted!!
It all took place over 2 days - Saturday 6th and Sunday 7th June,
8 June 2026
Reply from Hays Travel - Stourbridge
We are so pleased to hear about your positive experience finding exactly what you needed. We appreciate you sharing your kind words.
Great
Brilliant as always, nothing too much for them. Claire helped us with our seats on the plane, and Tracey, bless her, needs a gold medal. Well done, ladies. Great as always, thank you.
6 June 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
First class
As usual Hayes was first class. Can never do enough to help,and nothing is ever too much trouble. Always make you feel like you are the only person they are booking for. Excellent service
8 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words,it was a pleasure to help
Excellent Service
Claire was very helpful in sorting out our cruise which was suitable for all of us. Very professional service.
31 May 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words, it was a pleasure to help book your cruise
I went to Hays Travel Stourbridge again…
I went to Hays Travel Stourbridge again to book a holiday.Tracy was a great help,gave me good options,listened clearly to my queries and booked all that was required .I would recommend this Travel agency as the staff are always very helpful and make holiday planning much more straightforward.Thank you Tracy
6 June 2026
Unprompted review
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday for you and we look forward to seeing you again.
Really helpful nice friendly staff I…
Really helpful nice friendly staff I had a lady named tracey
4 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Tracey was extremely knowledgeable and…
Tracey was extremely knowledgeable and was able to answer all of our queries and gave us the confidence to complete our booking. As more mature travellers her help & patience was much appreciated. We hope that it won't be the last holiday we book with Hays travel and look forward to our holiday. Thank you.
3 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday for you and we look forward to seeing you again.
The staff at Stourbridge are great I…
The staff at Stourbridge are great I book with them every year
26 May 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Holiday here to Spain. The staff are always helpful and they…
The staff are always helpful and they have got some good knowledge about some of the destinations.
26 May 2026
Reply from Hays Travel - Stourbridge
Thank you for your review we hope you have a loveley holiday
Excellent staff member who dealt with… Clare
Excellent staff member who dealt with our booking to mainland Spain in 2027.thorough from start to finish.Received all paperwork on line on home return.
31 May 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words, it was a pleasure to help as always
5 star service in Stourbridge branch…
5 star service in Stourbridge branch today ~ a great team who really listen to your holiday needs and give you the time. Thank you so much Claire for finding our cruise and to Beth for helping too :)
31 May 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely words, it was a pleasure to help as always
Exceptional service
Tracy was exceptional. She listened to our needs and found the exact package holiday for us. Highly recommended
30 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Tracy has supported us with holiday…
Tracy has supported us with holiday bookings in the past and always gives us 5* service
21 May 2026
Reply from Hays Travel - Stourbridge
We are so pleased to hear about your continued positive experiences with us. Thank you for your kind words.
Kind Regards
Hays Travel Stourbridge
Friendly and very helpful staff.
19 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Quick and efficient service
Quick and efficient service. And pleasant customer interaction.
17 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
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