As always a great experience booking at Hayes Travel Stourbridge. Beth goes above and beyond ensuring that we get the holiday we want. She is also always there after the booking to help with any quer... See more
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Very helpful and knowledgeable holiday sales person. Very efficient in getting the correct holiday for us. Very smooth transaction it filling out the holiday schedule. Very pleased with the complete p... See more
Company replied
Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
Company replied
Very helpful and knowledgeable, i wasn’t quite sure of the area i wanted to visit but the agent assisted straight through, also aiding in booking excursions, Great service
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
993 reviews
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Gemma dealt with our holiday with great…
Gemma dealt with our holiday with great efficiency and matched what discount we had already been offered by Jet2
6 July 2026
Reply from Hays Travel - Stourbridge
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that your holiday booking was handled with great efficiency and that we could match your discount.
A most helpful experience in booking our cruise at your Stourbridge branch would recommend your services in the future
A wonderful experience in booking our cruise very friendly staff and very informative would definitely recommend the Stourbridge branch for future bookings
1 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words! It was a pleasure to book your cruise!
Ripped off.
13 January 2026
Hays travel consultant Tracy is…
Hays travel consultant Tracy is absolutely brilliant when it comes to her professional expertise she nows exactly what we are looking for and makes our booking easy
Stourbridge branch staff all make you feel so welcome
28 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your wonderful feedback! We are delighted to hear that Tracy provided such good service and made your booking easy. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Birkenhead Grange
First Class Service
Booked two holidays on this visit. Lady who booked me was patient and very interested in meeting my requirements
2 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Reply from Hays Travel - Stourbridge
Thank you for your review. It is always a pleasure to book your Holidays.
Great girl who booked our holiday
Great girl who booked our holiday , she booked every thing for us . We have never traveled with out our partners before so she was a great help . We just cannot wait to go .
21 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words and a pleasure to help
Friendly
Friendly, attentive, knowledgeable staff always doing their best to get best price possible.
20 June 2026
Reply from Hays Travel - Stourbridge
Thank you for kind words, it was a pleasure to book your holiday!
Extremely helpful and efficient
Extremely helpful and efficient. A pleasure to use this company.
27 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely comments, it was a pleasure to book your holiday
Tracy Pickett ( great customer service )
The travel consultant was extremely helpful haven’t booked a holiday by a travel agent for a long time normally do it on line but will definitely do it again
25 June 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday
Thoroughly professional and friendly…
Thoroughly professional and friendly approach to booking. Knowledgeable on the various options available giving the customer confidence to make an informed decision on what to book. As always a very pleasant experience
25 June 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review
Tracy she was so friendly and…
Tracy she was so friendly and knowledgeable Made us feel comfortable and at ease.
23 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was lovely to meet you and book your cruise
Walking into HAYS TRAVEL
Walking into HAYS TRAVEL, Ryemarket, Stourbridge is equivalent to meeting a group of old friends. All staff are so friendly and helpfull, nothing is too much trouble. Many thanks. Irene xx
30 May 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely review it is always a pleasure to see and book your cruise's
Staff at the Stourbridge branch are…
Staff at the Stourbridge branch are fantastic. Booked a family holiday to Portugal and everything was perfect. So much so i booked another holiday through Hays Travel a week later.
22 June 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Beth was verh patient and explained …
Beth was verh patient and explained the booking of a Caribbean cruise in great detail and we were assured that we could go into the shop sort out any future enquiries we had at any timr. Nothing was too.much trouble and a very pleasant experience
19 June 2026
Reply from Hays Travel - Stourbridge
Thank you so mach for your lovely comments it was a pleasure to book your cruise
Reply from Hays Travel - Stourbridge
Thank you for your lovely review.
Beth
Saw Beth, but was also great examples on of working as a team.
Very diligent checking key information
Friendly and helpful
Will use again
6 June 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review.
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