Excellent service from Mia in Stourbridge branch. We normally have Beth to deal with us, who has always been excellent, but she was on leave. It's obvious that all in Stourbridge branch are Excelle... See more
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Luckily, we knew Beth from years back and she was very helpful in accessing the holiday that we (awkward as we are) wanted. She did not find it easy but with patience and mindful of our requests she... See more
Company replied
Excellent customer service, Tracy informed & advised us to which areas /decks/cabins were best to book on the cruise. Very polite. Would definitely recommend Hays travel when booking.
Company replied
We always use Hays Travel Stourbridge and find them really welcoming and nothing is too much trouble. Tracy is perfection and always amazes us with her attention to detail, she takes the time to m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
954 reviews
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Luck visit
Luckily, we knew Beth from years back and she was very helpful in accessing the holiday that we (awkward as we are) wanted. She did not find it easy but with patience and mindful of our requests she did find a suitable holiday. She was also very knowledgeable about our passports conditions
(which,to our horror, needed renewing)
24 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your review! It was a pleasure booking your holiday.
Excellent service from Hays Stourbridge. …
Excellent service from Mia in Stourbridge branch.
We normally have Beth to deal with us, who has always been excellent, but she was on leave.
It's obvious that all in Stourbridge branch are Excellent. They always take the time to ensure the customer is totally happy with all elements of their holiday booking.
1 August 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review! It was lovely booking your holiday.
Cruise booking
Excellent service as always, nothing too much trouble, lovely staff always pleasant. I would recommend stourbridge branch to everyone.
24 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your wonderful review! We are so pleased to hear that our team provided you with excellent service and that you would recommend our branch.
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Tracy at Stourbridge shop is always…
Tracy at Stourbridge shop is always very helpful and knowledgeable
29 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Sophie the young lady who assisted us …
Sophie the young lady who assisted us was helpful in finding accommodation/ location we’re happy with.
26 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your review! It was lovely booking your holiday.
great service
we have never been on a cruise before and Gemma was very knowledgable and gave us all the options and prices near to our budget !
25 July 2026
Reply from Hays Travel - Stourbridge
Customer Mr Keith Huckfield,
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to provide such helpful and knowledgeable assistance for your first cruise booking, finding options that suited your budget. We appreciate you choosing us!
Our first time booking a cruise
Our first time booking a cruise, staff very helpful and knowledgeable. Will certainly use Hays again.
25 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review. It was a pleasure booking your cruise!
Reply from Hays Travel - Stourbridge
Thank you so much for your kind word, a pleasure to help
Staff member listened to my…
Staff member listened to my requirements to ensure I booked the perfect holiday.
19 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Excellent customer service
Excellent customer service, Tracy informed & advised us to which areas /decks/cabins were best to book on the cruise.
Very polite.
Would definitely recommend Hays travel when booking.
26 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your review about the service you received in store from Tracy
Fantastic customer service .
23 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your holiday
This is the 4th cruise I have booked at…
This is the 4th cruise I have booked at the Stourbridge branch and all the staff I have come into contact with have been very efficient and friendly,very helpful.
23 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. It is always a pleasure to book your Cruises.
Visited to book family holiday as…
Visited to book family holiday as always excellent stress free service all staff at the stourbridge branch always go above and beyond to sort everything. Thanks Gemma for booking our holiday.
20 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely feedback. It was a pleasure to book your Holiday.
Rob found me and wife a good holiday…
Rob found me and wife a good holiday which he took is time founding it
21 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
The young lady was professional.
The young lady was professional and very helpful.Wedid know what we wanted and she helped us make choices within our budget.
19 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Tracy was very informative and helpful
Tracy was very informative and helpful. Came away with 1st ever cruise booking and very happy
19 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Gemma was excellent
Gemma was excellent, she looked hard to find us the perfect holiday. She made us feel at ease and was very helpful.
18 July 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Lovely helpful staff.
17 July 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words, a pleasure to help and thank you for choosing Hays travel
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
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