This is our 2nd time booking through Ripon, from entering the shop to booking and leaving, everyone was lovely, friendly and helpful. Lauren who booked the holiday listened and came up with a choice o... See more
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EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer. All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect... See more
Company replied
Fantastic ⭐️ Every single detail thought through on my behalf, with professionalism and care. Amazing. Thank you so much 😊
Company replied
We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4A Westgate, HG4 2AT, Ripon, United Kingdom
- 01765 605266
4.9
Excellent
778 reviews
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Reply from Hays Travel - Ripon
Thankyou- Charlotte
We knew what we wanted when we went to…
We knew what we wanted when we went to see Caroline in the Ripon Office. She was able to complete the booking in record time
22 February 2026
Reply from Hays Travel - Ripon
Thank you for your kind words - Caroline
Ruby was really helpful and found us…
Ruby was really helpful and found us exactly what we wanted. Extremely professional and got us a fabulous deal.
22 February 2026
Reply from Hays Travel - Ripon
Thank you for your kinds words and positive feedback Many Thanks Ruby
Caroline at Ripon - 5*
Caroline at the Ripon branch has been amazing!! Tailored a perfect package for us (whilst making all our changes) at such a good price!!
5* service!
26 February 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Caroline
Reply from Hays Travel - Ripon
Thank you for your kind words I it was my pleasure. Regards Charlotte
Friendly and informative
Plenty of advisors, did not have to wait. Friendly and informative advice.
14 February 2026
Reply from Hays Travel - Ripon
Thank you for your kind review. It was my pleasure to be able to help. Kind regards Nicola
Reply from Hays Travel - Ripon
Thank you - Caroline
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff found the booking process very easy. Thanks to all your staff.
21 February 2026
Reply from Hays Travel - Ripon
Many Thanks
Nicola was great
Nicola was great, listened to what we wanted, lots of advice & recommendations to suit our needs. Thank you
21 February 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
We went in with a few ideas for city…
We went in with a few ideas for city breaks and dates. Nicola persevered until she found a city break that matched our request perfectly
19 February 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
Novices
We were greeted cheerfully. We had an initial discussion about what we thought we would like and what we wouldn't like, then explored the possibilities available to us. We were never made to feel foolish in our questioning being treated with curtesy and consideration throughout. We shall certainly visit the Ripon office agin.
12 February 2026
Reply from Hays Travel - Ripon
Thank you very much for your kind words and positive feedback Many Thanks Caroline
Excellent service
Excellent service. Nicola was her usual friendly self. She is so knowledgeable, efficient and informative. Wouldn’t book an holiday anywhere else!
19 February 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
Reply from Hays Travel - Ripon
Thank you - Ruby
Great service
Helpful and understanding in finding the right holiday and accommodation for our needs.
5 February 2026
Reply from Hays Travel - Ripon
Thank you - Caroline
Excellent
Very clear explanation . Given time, no hurry. An excellent travel agents. Would use them again.
12 February 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
Perfect
Very helpful and knowledgeable staff. Very good customer service will definitely book through them again
2 February 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Nicola
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback
Great service from Nicola
7 February 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Nicola
Excellent service from the girls at…
Excellent service from the girls at Ripon branch as always they put us at ease are always friendly & efficient making sure we have everything in place & answering any questions we might have.
29 January 2026
Reply from Hays Travel - Ripon
Thank you - Caroline
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