This is our 2nd time booking through Ripon, from entering the shop to booking and leaving, everyone was lovely, friendly and helpful. Lauren who booked the holiday listened and came up with a choice o... See more
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EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer. All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect... See more
Company replied
Fantastic ⭐️ Every single detail thought through on my behalf, with professionalism and care. Amazing. Thank you so much 😊
Company replied
We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4A Westgate, HG4 2AT, Ripon, United Kingdom
- 01765 605266
4.9
Excellent
777 reviews
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Reply from Hays Travel - Ripon
Hi Thank you for our kind words and is always my pleasure to be able to help. Many thanks Nicola
We were impressed
We were impressed by how much we were able to change our minds in store with such useful alternatives from your travel adviser. Nothing was too much trouble, different airlines, flight times holiday companies etc.
10 April 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Lauren
Reply from Hays Travel - Ripon
Thank you for your kind words and it was may pleasure to be able to Help. Many thanks Nicola
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Charlotte
Amazing service with a friendly smile
Nicola was great listened to all our requirements and booked us our perfect holiday
5 April 2026
Reply from Hays Travel - Ripon
Thank you for your positive feedback and kind words Many Thanks Nicola
Alison is lovely
Alison is lovely, always lovely to deal with. Got everything done efficiently.
3 April 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
Great service from Cloe
Great service from Cloe, I told her what we wanted and she got it for us. A family of 7. various rooms and at a very competitive price. Thank-you
27 March 2026
Reply from Hays Travel - Ripon
Thankyou! - Chloe
Reply from Hays Travel - Ripon
Thank you - Chloe
Very pleasant helpful member of staff
Very pleasant helpful member of staff.
Booked our cruise - provided all information.
15 March 2026
Reply from Hays Travel - Ripon
Thank you - Ruby & Nicola
Reply from Hays Travel - Ripon
Thank you for your kind words and always my pleasure to be able to help. Many thanks Nicola
Nicola knows exactly what I am looking…
Nicola knows exactly what I am looking for when I go on holiday. I trust her judgment and she goes above and beyond to make sure I will be happy with my choice, even to the extent that she does a “google”walk around the area to make sure that I will be able to manage to walk around the area with my limited mobility.
6 March 2026
Reply from Hays Travel - Ripon
Thankyou! - Nicola 🙂
One big holiday booked!
We have had help from Lauren, Caroline and Chloe to plan our one big holiday to Northern Ireland this year, which we eventually booked with Chloe on Saturday. Excellent service as always!
11 March 2026
Reply from Hays Travel - Ripon
Thankyou! - Lauren 🙂
Reply from Hays Travel - Ripon
Thank you - Charlotte
The meeting with your representative…
The meeting with your representative was relaxed and informative and well explained
28 February 2026
Reply from Hays Travel - Ripon
Thank you - Lauren
Superb customer service
Our cruise booking at Hay's Ripon was very straightforward. Chloe handled the process with aplomb. She was courteous, professional and expedient, and with an accompanying sense of humour. Based on this interaction alone, I would utilise Hay's in Ripon for further bookings, and would suggest Chloe's customer service skills are a real asset to the company.
Thank you.
5 March 2026
Reply from Hays Travel - Ripon
Thank you - Chloe
Great team - nothing too much trouble
Nicola was great. She listened to what I needed from a holiday and gave me a few great options. When the holiday I had decided on fell through (problems with my availability) she found a great alternative. I had to bring my dog on the second visit and the rest of the team made him feel so welcome, he tries to drag me in there whenever we pass the door! Professional and friendly
4 March 2026
Reply from Hays Travel - Ripon
Thank you & Feargal- Nicola and all at Hays Ripon
The lady was so helpful with our very…
The lady was so helpful with our very niche needs for our little boy
5 March 2026
Reply from Hays Travel - Ripon
Thank you for your kinds word and positive feedback Many Thanks Nicola
Very helpful friendly staff
Very helpful friendly staff. Always kept me updated with everything and went above and beyond to find the holiday I wanted.
25 February 2026
Reply from Hays Travel - Ripon
Thankyou- Lauren
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