Hays Travel - Ripon Reviews 

773
TrustScore 5 out of 5

4.9

4A Westgate, HG4 2AT Ripon, GB


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Rated 5 out of 5 stars

EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer. All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect... See more

Company replied

Rated 5 out of 5 stars

We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte w... See more

Company replied

Rated 5 out of 5 stars

We really wanted to go back to the same hotel in Turkey, however was also thinking trying somewhere different. Caroline went above and beyond providing plenty of options which included all our requ... See more

Company replied

Rated 5 out of 5 stars

As always, excellent service from Hays Travel in Ripon, especially Charlotte. She found us a holiday that perfectly matched our request, having looked through several options. All boarding passes,... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

773 reviews

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4.9

All reviews

(773)

121,826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Representative "Lauren" very Efficient…

Representative "Lauren" very Efficient and diligent and sorted the booking out with your good selves for my trip in "tip top" faahion "Brill"

14 August 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback Many Thanks Lauren

Rated 5 out of 5 stars

Caroline Bosses it Again

Once again Caroline at the Ripon Branch Goes Above and Beyond.
Outstanding Service.

31 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you - Caroline

Rated 5 out of 5 stars

Excellent professional service

Friendly, knowledgeable staff, diligent and attentive, followed up booking and communications exactly as promised. Instilled confidence.

30 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback Many Thanks Caroline

Rated 5 out of 5 stars

As usual we were helped to choice our…

As usual we were helped to choice our Holiday in Lake Garda,in a friendly and professional manner.We appreciate the help that we always get from the Team At Ripon.

23 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback Many Thanks Caroline

Rated 5 out of 5 stars

Good and fast service

Lauren booked us two holidays quickly and easily. She was really helpful and it was a really good experience, thankyou

17 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you for your kinds words and positive feedback Many Thanks Lauren

Rated 5 out of 5 stars

Top class customer service

We really wanted to go back to the same hotel in Turkey, however was also thinking trying somewhere different.
Caroline went above and beyond providing plenty of options which included all our requested requirements.
Caroline made booking our next holiday so easy. Highly recommend Hays 🤩

17 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thanks Holly! Caroline

Rated 5 out of 5 stars

Excellent experience!

Nicolas was a fabulous assistant! Really looked after me and got the best holiday for us. She was very knowledgeable and gave us fantastic tips especially on how to travel to airport. Could not recommend enough!

16 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback Many Thanks Nicola

Rated 5 out of 5 stars

Holiday booking

We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte went through everything in detail, as usual we had excellent service from Hays.

10 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you - Charlotte

Rated 5 out of 5 stars

Nicola Horner is always very…

Nicola Horner is always very knowledgeable
At Ripon branch and makes you feel at ease with your booking. Would recommend her every time.

10 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you - Nicola

Rated 5 out of 5 stars

EVERYTHING!!!

EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer.
All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect. Nothing too big or small approach to providing a fantastic customer experience. I’ve found this to be the case, at several Hay’s branches i’ve dealt with over the years.
A first class travel agent, keeping the customer central to its core business values!! Keep up the good work guys.

1 July 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you - Caroline

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