Cruise & stay holiday booked. Staff extremely helpful especially Jo (Redditch branch) who helped enormously with our aircraft seating problem. A pity that TUI wants to charge you at every opportunity... See more
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What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
Company replied
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
921 reviews
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Reply from Hays Travel - Redditch
Thankyou for your kind feedback! We are happy you were pleased with our service. Wishing you a wonderful Holiday!
Reply from Hays Travel - Redditch
Thankyou for your Kind Feedback, Wishing you a wonderful Holiday!
First class service again all the staff…
First class service again all the staff at the Redditch office are helpful and polite Caitlin was very helpful and told all we wanted to know
25 January 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding the first-class service you received, and appreciate your repeat loyalty at Hays in Redditch. Wishing you a lovely Holiday!
Made to feel very welcome,friendly…
Made to feel very welcome,friendly helpfull staff,went through everything step by step
17 January 2026
Reply from Hays Travel - Redditch
We appreciate your feedback. It is great to hear that our staff were friendly, helpful, and made you feel welcome as they guided you through everything.Hays Travel Redditch
Hays travel redditch always good…
Hays travel redditch always good 👍..always book zante there..go every year my second home..always helpful. Hayley..manager is brilliant I was in and out in 20mins!..job done..cheers Gary
24 January 2026
Reply from Hays Travel - Redditch
Thankyou for your Kind Feedback, we will pass your comments on to Hayley :) - Hays Travel Redditch
Excellent customer service
Georgia was extremely friendly and knowledgeable in helping to book a holiday meeting all our requirements.
21 January 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback, wishing you a wonderful Holiday!
The staff are always very friendly and…
The staff are always very friendly and helpful
21 January 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind review, we really appreciate your comments. - Hays Travel Redditch
Beccy was very helpful and easy to talk…
Beccy was very helpful and easy to talk to, a very pleasant experience
20 January 2026
Reply from Hays Travel - Redditch
I have passed your kind feedback on to Becky, I'm glad she made the experience easy for you. - Hays Travel Redditch
Always helpfull ,always book with hays…
Always helpfull ,always book with hays redditch
19 January 2026
Reply from Hays Travel - Redditch
Thank you for the lovely feedback.
Hope you have a great time on your holidays!
Lexie :)
Lovely friendly staff
Lovely friendly staff, willing to help find you a holiday to suit your budget.
19 January 2026
Reply from Hays Travel - Redditch
Thank you for taking the time to leave this lovely review, we wish you an enjoyable holiday!
The lady who looked for a holiday for…
The lady who looked for a holiday for us listed the preferences we wanted and looked for the best deals. She was informative, helpful and t99k her time and didnt rush us.
11 January 2026
Reply from Hays Travel - Redditch
Cheryl,
We appreciate your kind words! I'm so glad I could assist you in finding a great holiday while providing helpful and informative service at your pace.
Hayley
What great team at Hayes travel in Redditch
What great team at Hayes travel in Redditch. They were very patient with us and sorted everything we needed
9 January 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to leave us your kind words. We are so happy we could provide excellent service and sort out everything you needed.
We have used you for a long time
We have used you for a long time, we get first rate service every time.
Rebecca explained it all and nothing was too much trouble.
17 January 2026
Reply from Hays Travel - Redditch
We appreciate your continued loyalty and are so glad we consistently provide you with excellent service.
Fantastic service as always.
9 January 2026
Reply from Hays Travel - Redditch
We appreciate your continued support and are so happy to hear you consistently receive fantastic service from our team.
Very helpful ,we didn't really know…
Very helpful ,we didn't really know where we wanted to go ,but the girl (think her name was Georgia) went above and beyond to help us decide ,she was great
13 January 2026
Reply from Hays Travel - Redditch
We're happy to hear that we were very helpful in planning your trip. It's great to know that Georgia went above and beyond. Thank you for your feedback!
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your experience, and we are so happy to hear our staff were helpful and knowledgeable for you.
Exceptional
Staff listened what we needed and were very helpful explaining everything
15 January 2026
Reply from Hays Travel - Redditch
We appreciate your kind words and are so happy to hear that our team was helpful and attentive to your needs!
Rebecca was very helpful
Rebecca was very helpful. Looking at different options for us and explaining everything to us without being pushy.
We ended up booking 2 holidays!
11 January 2026
Reply from Hays Travel - Redditch
We appreciate you booking with us! We're happy to hear that our team member was helpful in explaining the options and that you booked two holidays.
Me and my partner went up and booked…
Me and my partner went up and booked another holiday this time it was a cruise we sat with the Lady Jo again she went out of the way to find us what we wanted great holiday great value for money I would recommend a travel to anybody
4 January 2026
Reply from Hays Travel - Redditch
Thank you for your lovely review & your continued loyalty it is very much appreciated
Always spot on
Booked at Hays Redditch so many times now and will keep coming back.
Riccardo knows his stuff. We went in with a few ideas and he spent time with us going through so many options. We settled on Dominican Republic.
Hayley gave us lots of tips abd ideas too.
Staff are very knowledgeable and helpful. Never feel like they're just sales people. Always feel like they have our interests at heart and always receive a very personal service.
10 January 2026
Reply from Hays Travel - Redditch
We appreciate your continued loyalty to our agency in Redditch. We are so glad that we could assist you in planning your trip to the Dominican Republic, and that Riccardo's & Hayley's knowledge and dedication made you feel valued.
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