What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
Company replied
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I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
As always we get great service from Hays in Redditch Hayley served us this time lovely young lady nothing too much trouble very satisfied 🥰🥰
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
918 reviews
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Redditch branch of Hays.
Redditch branch of Hays.
Georgia's experience and patience guided us through to the holiday we wanted.
Lexi untangled the mess I was making of the online check in.
15 August 2026
Excellent service from Georgia
21 August 2026
Helpful and knowledgeable staff
Helpful and knowledgeable staff who guided us through our holiday selection
25 July 2026
Very happy As always we get great service from…
As always we get great service from Hays in Redditch Hayley served us this time lovely young lady nothing too much trouble very satisfied 🥰🥰
18 August 2026
Always excellent service and understand…
Always excellent service and understand our needs. Staff are lovely and so helpful. Thank you 😊
17 August 2026
Jo was easy to talk to- made every…
Jo was easy to talk to- made every effort to find/ check out options for our two holidays. Easier than doing it at home!
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
flights only trip to spain
I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff member was very helpful and within a short space of time had it all booked and documents printed.
11 August 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review! It was a pleasure helping you arrange your flights to Spain, and I’m so glad I could make the booking process a little easier for you. I hope you have a wonderful trip and make some lovely memories with your family!
Best wishes,
Hayley
JO WAS LOVELY AND GREAT TO DEAL WITH.
17 August 2026
Hayley is fantastic
Hayley is fantastic, we always book our holidays at Hays.
She understands what we are looking for, fabulous customer service.
Thank you Hayley
5 August 2026
Reply from Hays Travel - Redditch
Thank you, Lisa, for your lovely review and continued loyalty. It’s wonderful to know you have such an exciting trip to look forward to for Steve’s special birthday. Wishing you both a fantastic time and, most importantly, a very Happy Birthday to Steve!
Our Holiday Booking
The lady who booked our holiday was so approachable, friendly and helpful, very informative & willing to help & answer any questions we had.
Very efficient
15 August 2026
Reply from Hays Travel - Redditch
Thank you for you kind words Jane!
I hope you have a lovely holiday
~ Lexie :)
It was quick and smooth to book my…
It was quick and smooth to book my holiday no problems definitely will book my next holiday with hays
15 August 2026
Reply from Hays Travel - Redditch
Thankyou for you kind review - wishing you a lovely holiday. We will look forward to seeing you again to help with your next Trip - Becky
Well from a phone call to a agent…
Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us
With so much ease and it made the whole process without a sweat
And such a pleasant young lady so kind and thoughtful
14 August 2026
Alexie was excellent and dealt with our…
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can see she is an asset to Hays travel. We always recommend Hays to our friends.
14 August 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind review and continued loyalty to Hays Travel!
I hope you have a great 35th cruise!
Lexie :)
Reply from Hays Travel - Redditch
Thankyou for you kind review. It was a pleasure booking your cruises for you - Wishing you a wonderful time on your upcoming holidays - Becky
Very helpful staff
13 August 2026
What a pleasure!
What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requirements etc tailored to my specific needs. Never again will I try and do it all myself, this experience was a breath of fresh air!
10 August 2026
Reply from Hays Travel - Redditch
Thankyou for your kind review Sarah, It was lovely to meet you and a pleasure to help find the perfect holiday to suit your needs. I will look forward to hopefully seeing you again soon to help with future travel plans :) - wishing you a lovely holiday - Becky
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