We’ve been booking our holidays with Hayes travel North Shields for many years and wouldn’t go anywhere else. The staff are so helpful and supportive, they give good advice and will go out of thei... See more
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Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
Company replied
Rachel from our local branch always goes above and beyond when we are looking to book a holiday. She's always friendly and reliable and makes booking a holiday easy and a pleasure.
Company replied
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
956 reviews
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Excellent friendly service once again
Excellent friendly service once again. Knowledgeable staff who understand your needs. Booked our holidays with ease and will definitely go back 🤩
5 May 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
Faye was very helpful.
2 September 2025
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
The 2 girls Faye and Laura were…
The 2 girls Faye and Laura were brilliant,an asset to Hayes Travel.The booking process and the service was amazing and very helpful.
9 May 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye & Laura
Dawn was very helpful and informative…
Dawn was very helpful and informative and it wa easy to book my holidaywith her. I can honestly say that all the staff at North Shields branch are very polite and very helpful and have no worries in recommending anyone booking their holiday through them
7 May 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Dawn
From arriving at shop information…
From arriving at shop information giving and explanation bout holiday was very good
Staff was understanding helpful and friendly
Thanku
7 May 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
Dawn at Hays Travel
We have used Hays Travel , North Shields for a few years now, but always try and deal with Dawn, who goes above and beyond when it comes to booking our holidays. Very friendly, helpful and professional.
6 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments I hope you have a lovely holiday - Thanks Dawn
Reply from Hays Travel - North Shields
Thank you for your lovely comments I hope you have a lovely holiday - Thanks Dawn
Happy travels with Hays
Always greeted with a smile. The girls are super helpful, explain everything, help with travel insurance and foreign currency. Always a pleasure booking our holidays 😃
2 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holiday - Thanks Rachel
The lady who dealt with me was great
The lady who dealt with me was great. She asked questions about what I wanted from a holiday and made notes before she even opened her computer. Listened to what I said and took her time. She was knowledgeable about the destinations I was interested in and was careful to keep my budget in mind. Thoroughly professional
28 April 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Dawn :)
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Dawn :)
Very helpful and accommodating
Very helpful and accommodating. Assistant was training and did excellent.
17 April 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Laura :)
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Jess :)
Excellent service (as usual!!)
Rachal got quotes for me which she emailed to me.
She was friendly and booked my holiday. I wasn't hurried during the process as it was done in a relaxed atmosphere.
5 April 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Many Thanks
Rachel :)
Called in to book a coach holiday
Called in to book a coach holiday and found the process very easy as staff are so helpful. We always tend to book at North Shields branch as always have a good experience there .
10 April 2026
Reply from Hays Travel - North Shields
Thank you so much,
We hope you have the best holiday :)
Thanks Rachel
We spoke to Dawn at North Shields
We spoke to Dawn at North Shields.
Dawn was very helpful, listened to our needs for our holiday and fined tuned it. Dawn was perfect in all ways, kind, friendly and knowledgeable.
Thank you
2 April 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback Celia, it was a pleasure to help you with your holiday plans. Best regards, Dawn
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you with your holiday - Thanks Faye
The agents are lovely and friendly
The agents are lovely and friendly. They go to great lengths to get you the holiday of your choice. They always say after your holiday let us know how it went. I will always use hays travel when booking for the great deals .
7 April 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely words.
We hope you have the best time :)
Thanks Rachel.
Staff were extremely pleasant and…
Staff were extremely pleasant and looked for every thing we asked for
26 March 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review :)
We hope you have a great time, Thanks Faye
Pleasant and very helpful staff who go…
Pleasant and very helpful staff who go out of their way to help you find the right holiday for you
4 April 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays - thanks Faye
Staff are always so helpful and…
Staff are always so helpful and pleasant . So much patience no matter how busy.
2 April 2026
Reply from Hays Travel - North Shields
Thank you so much for your loving words.
We hope you have the best time :)
Thanks Rachel.
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