We’ve been booking our holidays with Hayes travel North Shields for many years and wouldn’t go anywhere else. The staff are so helpful and supportive, they give good advice and will go out of thei... See more
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Many thanks to Faye for doing the initial search for our winter break and giving us plenty of information with which we were able to make an informed decision. Thanks to Dawn for booking the holiday... See more
Company replied
Rachel from our local branch always goes above and beyond when we are looking to book a holiday. She's always friendly and reliable and makes booking a holiday easy and a pleasure.
Company replied
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
956 reviews
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The staff assisted us was very friendly…
The staff assisted us was very friendly and helpful to all inquiries we had regarding the cruise. The booking process was done smoothly and the service was great.
24 June 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
The lady we dealt with was excellent…
The lady we dealt with was excellent with our booking.
20 June 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
As always Hayes first class
As always Hayes help with booking your Holiday and making sure you get the best deals. The staff are always first class and provide an excellent service.
9 June 2026
Reply from Hays Travel - North Shields
Thank you for your wonderful comments its always a pleasure helping you arrange you holidays - Thanks Jess
Reply from Hays Travel - North Shields
Thank you so much for your lovely feedback! It's always great to see you and help you with your holiday plans. best regards, Dawn
Great and caring service
Great and caring service; nothing was too much from my booking and then having too re-book my flight, TOP DRAW!!!.
7 June 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping your arrange your flights - thanks Faye x
Listed to what I was after and at a…
Listed to what I was after and at a great price thank you Rachel
2 June 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Rachel
Fantastic service
Fantastic service. The staff cannot do enough for you. Way over and above.
31 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Dawn
Finding the ideal holiday
Dawn went above and beyond by taking our holiday criteria requests and finding the ideal vacation. Thank you Dawn and the team at Hayes North Shields.
31 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Dawn
Dawn always makes me feel relaxed and…
Dawn always makes me feel relaxed and goes out her way to help
31 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays -Thanks Dawn
Reply from Hays Travel - North Shields
Thank you for your feedback it is always a pleasure helping your arrange your holiday - Thanks Rachel
They need to be helpful polite to each and everyone that goes in to the shop.
Every place here or abroad I have always received the best from all of the staff, very pleasant professional and friendly staff.
30 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you arrange your holidays - Thanks Dawn
helpful from when i entered the shop…
helpful from when i entered the shop and explained to me that certain cruises have single cabins therefor i booked but did have a problem with the link for secure deposit payment but i returned to the branch to complete my booking for the TASTE OF THE TROPICS and FAY your adviser even checked to see if visa's were required at any time .
Excellent service and thank you all.
30 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely feedback it was a pleasure helping you find and book you Caribbean cruise :) Thanks Faye
Was served very professionally
Was served very professionally, & took time to find a ideal holiday for a single person
21 May 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments its always a pleasure helping you with your holiday requirements - Thanks Laura
Fantastic Personal Service
Three members of staff went over and above to secure a booking for Cunard's Four Queens Celebrations as soon as bookings went live, securing me a cabin in my preferred area at the advertised price before the price skyrocketed throughout the day and the ship was full a few hours later! Thank you Rachel, Dawn and Faye at Hays North Shields.
14 May 2026
Reply from Hays Travel - North Shields
Thank you for your amazing comments it was a pleasure helping you secure a fabulous price on your cruise :) Thanks Faye
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Laura
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Laura
Very friendly staff who were very…
Very friendly staff who were very informative and dealt with questions well
12 May 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Faye
helpful staff
10 May 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Rachel
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Dawn
Staff were very friendly and helpful
Staff were very friendly and helpful. The whole visit was stress free. We were able to book exactly what we wanted. Would definitely recommend them to friends and family.
5 May 2026
Reply from Hays Travel - North Shields
Thank you so much for your lovely review,
We hope you have the best time :)
Thanks, Jess
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