We wouldn't book with anyone else. The ladies in the Morley branch are so friendly and so knowledgeable of places we have wanted to go. Always a great experience and as we've booked a few times they e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I originally saw Ebony to look for a holiday. This was earlier this month for a holiday in November. Due to my requirements I was not sure it was possible. She didn't find anything suitable so I left... See more
Company replied
Welcomed as soon as we walked through the door and were asked how we could be helped. Courtney was friendly and patient spending time to find our perfect wedding anniversary holiday, showing us optio... See more
Company replied
The staff are amazing and always helpful this is my 10th holiday I have booked through Hays!! Highly recommend booking through them! Shoutout to Louisa and Courtney for all your help finding me the be... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
91 Queen Street, LS27 8EF, Morley, United Kingdom
- 01138275442
4.9
Excellent
447 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff, Courtney was particularly helpful and knowledgeable.
And I got a good deal.
24 January 2026
Reply from Hays Travel - Morley
Thank you so much for this lovely feedback! We really appreciate it see you again soon :)
Absolutely lovely staff who are…
Absolutely lovely staff who are professional, knowledgeable and really helpful. Would highly recommend 👌
19 January 2026
Reply from Hays Travel - Morley
Thank you for your feedback it is very much appreciated
The girl that served us
The girl that served us, made us feel very comfortable and happy with what she was showing us
22 January 2026
Reply from Hays Travel - Morley
Thank you so much for this lovely feedback! We really appreciate it see you again soon :)
Reply from Hays Travel - Morley
Thank you for your lovely review! We really appreciate it :)
very helpful use hays again
16 January 2026
Reply from Hays Travel - Morley
Thank you for the wonderful review! :)
Holiday experience
A very pleasant and patient young lady who couldn't do enough to help us
Thank you Ebony
17 January 2026
Reply from Hays Travel - Morley
Thank you for such a wonderful review! :)
Helpful friendly staff who were patient…
Helpful friendly staff who were patient with our request. Even delaying their home time so they coukd finalise our plans
13 January 2026
Reply from Hays Travel - Morley
Thank you for the wonderful review! :)
Fantastic service and great help
Fantastic service and help, Answered questions with a polite answer straight away.
10 January 2026
Reply from Hays Travel - Morley
Thank you for your feedback it is very much appreciated
Hays Travel Morley - Great customer service…
Always a great experience when visiting Hays Travel at Morley - all of the team are very welcoming and go out of their way to help us to book the holiday that we want. Customer Service at its best !
8 January 2026
Reply from Hays Travel - Morley
Thank you so much for your wonderful review! :)
Ebony was lovely very informative and…
Ebony was lovely very informative and helpful very friendly woild highly recommand
30 December 2025
Reply from Hays Travel - Morley
Thank you for the lovely review!
Excellent and efficient service as…
Excellent and efficient service as always at this branch.
28 December 2025
Reply from Hays Travel - Morley
Thank you for your fab review, lovely to see you as always!
Reply from Hays Travel - Morley
Thank you for your lovely feedback it is very much appreciated
We use Hays all the time.
We use Hays on a regular basis and tend to go to the same people Louisa and Courtney of the Morley Leeds branch.They are always very friendly and professional and always arrange our holidays quickly with a minimum of fuss I would definitely recommend them.Noreen Collins
25 November 2025
Reply from Hays Travel - Morley
Thank you for the wonderful review!
Morley crew
I have been going to the Morley shop for the last 4 years . I feel comfortable. They don't treat me like a customer ,but they treat me like a friend.
We can catch up on what's going on in our lives , since my last booking. A good natter while ,booking . Very pleased with the team . I will not go anywhere else to book an holiday,
28 November 2025
Reply from Hays Travel - Morley
Thank you for your lovely feedback, we appreciate it! :)
We always book our holidays at Hays Morley
As always it is such a pleasure to call in to see Louisa and her colleagues at the Morley branch to book another holiday. I guess I may be repeating myself but why try to book on-line when you can spend a most enjoyable and relaxing time at Hays Morley.
23 November 2025
Reply from Hays Travel - Morley
Lovely to see you as always :) thank you for writing us a fabulous review!
Wonderful staff so helpful went out of…
Wonderful staff so helpful went out of her way to make phone call
16 November 2025
Reply from Hays Travel - Morley
Thank you so much for the lovely review :)
This is always a great pleasure for us…
This is always a great pleasure for us to book here the staff are like friends now always friendly and helpful
11 November 2025
Reply from Hays Travel - Morley
Thank you so much for this lovely feedback as always, we love to see you both and book your fabulous holidays! We'll see you again soon :)
The staff are always very friendly and…
The staff are always very friendly and helpful
9 November 2025
Reply from Hays Travel - Morley
Thank you for your feedback it is very much appreciated
Reply from Hays Travel - Morley
Thank you so much for this lovely feedback, we really appreciate it! :)
Courtney and Kirsty were so helpful
Courtney and Kirsty were so helpful, pleasant, polite and professional and gave me utmost respect.
They informed me of everything that was available and looked after me so well.
I can't thank them enough.
🙂
🌟🌟🌟🌟🌟
7 November 2025
Reply from Hays Travel - Morley
Thankyou so much for this lovely feeback, it really does mean a lot! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.