Emma was very helpful from start to finish with booking our cruise, she had all the time, we never felt rushed or pressured, and she even stayed on after her shift had finished to complete our family... See more
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
Our personal concerns were well noted and the lady who looked after us was very experienced, patient and understanding. We will never book online again after going into store, well done Hays Travel.
Company replied
Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
Company replied
Sophia was knowledgeable and went above and beyond to find our dream holiday. Would highly recommend Sophia as she had great customer service skills.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
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Jo at Hempstead valley serviced us she…
Jo at Hempstead valley serviced us she was great very helpful and answered all our questions
11 May 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your positive feedback! We're so glad to hear that you found our service helpful and that all your questions were answered. We hope you have a lovely holiday :) - Charlotte
After advising the representative of my…
After advising the representative of my requirements she very quickly found a coach tour that met them all and I went ahead and booked the tour.
9 May 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience. We're so glad the representative quickly found a coach tour that met all your needs, and you booked it. We hope you have a lovely holiday :) - Charlotte
Very helpful and friendly
Very helpful and friendly, the whole process from start to finish was very easy.
Will definitely recommend to our friends and family.
7 May 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words! We're so glad the entire process was easy for you, and we're happy to hear you'll recommend us to your friends and family. Have a lovely holiday! Jo x
Xmas cruise
Danni was amazing, helping me find the perfect cruise for myself and my mother in law.
I would definitely come back and book another holiday !
8 May 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much :) Have a wonderful time on your cruise.
Hays are always very good!
Charlotte understood our needs very quickly and was extremely efficient and clear when looking at different options and explaining them to us. She made our booking very simple and straightforward, and had all the necessary paperwork etc done in no time at all. It is always very good at Hays and this occasion was no exception.
28 April 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words! We're happy to hear that our team member understood your needs and made your booking simple. It's great to know you had a good experience with us.
We hope you have a lovely holiday :-) Maria
Excellent service from Rosie -Rosie was so good- listened to what we…
Rosie was so good- listened to what we wanted and sent me 2 holidays to choose from
She then helped us choose
Took her time and was very professional
4 May 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your kind words. Always happy to help :)
So much easier than booking online.
I spent a whole day trying to find suitable flights online, but had found the comparison sites very confusing. (Some included luggage, others not, prices in dollars etc) It was almost impossible to speak to customer services.
I went into Hays travel in Hempstead Valley, and Rosie had everything booked in no time.
4 May 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that we were able to assist you with your flight booking! It's great to know that our team member could efficiently sort everything out for you, especially after your frustrating online experience. Thank you for your review.
We hope you have a lovely holiday! :) - Sophia
Great service have booked now twice…
Great service have booked now twice with Hays and it has made booking a holiday much more straightforward
4 May 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that our service has made booking your holidays more straightforward. Thank you for choosing us again; it means a lot to us!
We hope you have a lovely holiday! :) - Sophia
I always book my holiday a travel Hempstead Valley shopping centre unit 39 me7 3pD they are so helpful and so kind and I’ve booked another two
A great company, very helpful staff and I always booked my holiday with Hayes travel I’ve just booked another two holidays. The manager is excellent.
3 May 2026
Reply from Hays Travel - Hempstead Valley
We're so glad to hear you find our staff helpful and that you always book with us. It's great you've booked two more holidays!
We hope you have a lovely time! :) - Sophia
Pleasant and helpful sales advisor
Pleasant and helpful sales advisor. Nothing too much trouble. Made us feel valued customers.
1 May 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your kind words. We are so happy to hear that Teresa was helpful and made you feel valued. We hope you have a lovely holiday - Caz
I had the Opportunity to join this…up coming Cruise trip with the help and great support from Katy.Thank you Kindly for making it possible for me to join.I will recommend you .o
I had the Opportunity to join this Amazing Cruise trip to Barbados I initially spoke to one of your Sales lady who was not helpful at all - Name withheld. She adv I paid half of the price of £2600 up front which really put me off and denied me the Deck my family will be .I them called again few days later with panic and Spoke to Katy who was very very Supportive, gave me a great deal of payment plan which I could I afford and the Deck above the deck I was denied of, I will say Katy has made this trip possible for me and my daughter to join, which has made both of us really happy and appreciative.I will recommend Katy of Hays Travel to the world. Really amazing and great Hospitality with patience.
28 April 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your kind words. We shall pass these comments on to Katy.
Joanne was excellent
Joanne was excellent, I explained my requirements, she found and researched a break that fitted the bill. It was all booked in 25 minutes!
28 April 2026
Reply from Hays Travel - Hempstead Valley
We're happy to hear that the service met your needs so efficiently! It's great to know the booking process was quick and easy for you. Thanks for your feedback. We hope you have a lovely holiday :) - Charlotte
The staff are really nice
The staff are really nice, and don't rush you into picking your hoilday. 100% recommend them.
20 April 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our staff helpful and patient. We hope you have a lovely holiday :) - Charlotte
Helpful staff but woeful systems
Unable to view booking on line or through the App - both refuse to recognise me or the booking.
The paperwork was incomplete and no mention of the transfers we paid for. Wishing we'd booked direct with Easyjet
22 April 2026
Reply from Hays Travel - Hempstead Valley
We take feedback seriously and we regret that you had trouble viewing your booking online and on the APP and also that your paperwork was incomplete. All holiday details are recapped before we confirm your holiday and we can see that you was provided a booking confirmation and your private transfers were were shown here.
We understand that due to a technical issue on our systems you was unable to see your details online and via the APP, this has now been resolved and feedback has been given to all agents in branch to ensure this is can be resolved if any future issues arise.
Thanks for your feedback. - Caz
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience with us. We hope you have a lovely holiday :) - Caz
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words about our team. We are so grateful for your review. We hope you have a lovely holiday - Caz
Brilliant Cruise booking with Hays
Emma our agent has been amazing professional, efficient and helpful taking time to listen to all our requests and giving us feedback and support on all our questions. Staff are polite and helpful on the telephone.
19 April 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your experience. We're happy to hear that you found Emma to be professional, efficient, and helpful, and that our staff are polite on the telephone. Have a lovely holiday! - Caz
Reply from Hays Travel - Hempstead Valley
We are so glad our staff provided helpful guidance, ensuring you understood all available options. Thank you for your positive feedback. We how you have a lovely holiday! - Caz
Easy to book,friendly and helpful staff.
22 April 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words; we are so happy to hear about your positive experience with our team and booking process! We hope you have a lovely holiday - Caz
Staff were very helpful and took the…
Staff were very helpful and took the time to make sure wecunderstood all the elements of our holiday
23 April 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your high rating! We are so happy to hear that Rosie was helpful in ensuring you understood all aspects of your holiday. We hope you have a lovely holiday - Caz
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