Emma was very helpful from start to finish with booking our cruise, she had all the time, we never felt rushed or pressured, and she even stayed on after her shift had finished to complete our family... See more
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our personal concerns were well noted and the lady who looked after us was very experienced, patient and understanding. We will never book online again after going into store, well done Hays Travel.
Company replied
Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
Company replied
Sophia was knowledgeable and went above and beyond to find our dream holiday. Would highly recommend Sophia as she had great customer service skills.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful advice.
30 May 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and are glad we could help.
We hope you have a lovely holiday! :) - Sophia
Helpful staff and dealt with our…
Helpful staff and dealt with our booking process informing us as she was doing the booking.
22 May 2026
Reply from Hays Travel - Hempstead Valley
We're so glad our team provided excellent service and kept you informed during your booking. Thank you!
We hope you have a lovely holiday! - Sophia
Couldn’t have asked for better
Couldn’t have asked for better, listened to what we wanted and searched accordingly!
29 May 2026
Reply from Hays Travel - Hempstead Valley
We're so glad we could meet your expectations and find exactly what you needed. Thank you for your kind words! We hope you have a lovely holiday :)- charlotte
Very Good Service
Very pleasant and helpful staff at Hempstead Valley. Found us exactly what we were looking for and matched online prices. Hays will book our flight seats and print off all documentation when due. Couldn't have asked for a better service and would highly recommend.
29 May 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear our team provided such excellent service and found exactly what you were looking for! Thank you for your wonderful recommendation and we hope you have a lovely holiday! - Caz
Great customer service
Nikki the lady that served us was amazing, she took time to understand what we wanted from our holiday and went through the different options. She also discounted places that she knew wouldn't work for us and had poor reviews.
18 May 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear about your positive experience with Nikki. Thank you for sharing your wonderful feedback! We hope you have a lovely holidays - Caz
Very friendly no pressure approach…
Very friendly no pressure approach which we liked. The only negative was that the holiday we booked was advertised in the shop window as 0 deposit, we've booked a cruise in 2028, then it transpired that there was a deposit required, not the end of the world but perhaps should be sure what is being advertised before putting it out there.
17 May 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your feedback. We sincerely apologize for the confusion regarding the deposit for your cruise. We are reviewing our advertising to ensure accuracy for all future promotions. Thanks again for your comments and we hope you have a lovely holiday - Caz
Staff and service
23 May 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your feedback. We hope you have a lovely holiday - Caz
Excellent experience
Katy, Teresa and Alyssa all helped us find a holiday in Sardinia at a price we couldn’t find elsewhere. Really pleased with the level of customer care we received and will certainly come back again! Thank you ladies 🙂😎
21 May 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased Katy, Teresa & Alyssa were able to help you find your perfect holiday to Sardinia! We appreciate your kind words and look forward to assisting you again in the future. Have a lovely time - Caz
Excellent professional service from Caz…
Excellent professional service from Caz . Will defo book again
21 May 2026
Reply from Hays Travel - Hempstead Valley
Thank you for you kind feedback. We're so glad you had a great experience with Caz! We hope you have a lovely holiday -Sophia
Fast Friendly efficient service
Every agent in the company has proved efficient and knowledgeable and all holidays booked with Hayes so far, have gone completely to plan and without problems.
14 May 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear that our agents have consistently provided efficient and knowledgeable service. It's wonderful that your holidays have been problem-free! Thank you for your feedback and we hope you have a lovely holiday - Caz
The lady was so nice and looked at…
The lady was so nice and looked at loads of holiday for us
18 May 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased we could help find your perfect holiday. We hope you hae a lovely holiday - Caz
Charlotte was very helpful and…
Charlotte was very helpful and professional after a bad experience elsewhere.
Would only use Hays in the future!
17 May 2026
Reply from Hays Travel - Hempstead Valley
We're so glad we could turn a negative experience into a positive one for you. We appreciate your kind words. :-)
Reply from Hays Travel - Hempstead Valley
We are so pleased our staff was helpful and friendly. We appreciate your kind words. Jo :-)
The lady was very helpful with my…
The lady was very helpful with my booking and organised Day trips, airport parking, travel insurance and hotel booking.
Caz was so helpful.
10 April 2026
Reply from Hays Travel - Hempstead Valley
We're so pleased to hear about your positive booking experience with Caz. We appreciate you sharing your kind words and hope you have a lovely holiday - Sophia
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear that your experience was easy. Thank you for sharing your positive feedback with us. We hope you have a lovely holidays - Caz
Reply from Hays Travel - Hempstead Valley
We're so glad you enjoyed our service. Thank you for your kind words; we truly appreciate your feedback.
We hope you have a lovely holiday! :) - Sophia
Fearne was really helpful
10 May 2026
Reply from Hays Travel - Hempstead Valley
We're so glad to hear this! Thank you for sharing your positive feedback with us.
We hope you have a lovely holiday! :) - Sophia
Reply from Hays Travel - Hempstead Valley
We appreciate you taking the time to share your positive experience; we are so happy to hear that you found our team helpful and professional. We hope you have a lovely holiday :)- Charlotte
Friendly efficiency service
Friendly efficiency service. Nicki was determined to help us with everything from arranging special assistance for both of us and checking the cabin was everything we wanted and needed.
12 May 2026
Reply from Hays Travel - Hempstead Valley
We appreciate you sharing your experience! We're so glad we could provide efficient and friendly service and help with all your arrangements. We hope you have a lovely holiday :)- Charlotte
Thank you Fleur, thank you Hays travel
Our dealings was Fleur was straight forward, she was more that helpful, she was knowledgeable and answered and questions / fears we may have had, looking forward to a great holiday now, thank you Fleur and Hays travel
11 May 2026
Reply from Hays Travel - Hempstead Valley
We're so glad to hear that our team member was helpful and knowledgeable, addressing all your concerns. We appreciate your feedback and hope you have a fantastic holiday! - Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.