I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
Company replied
Kate, the agent who booked the cruise for us was very helpful and informative and went to great lengths to explain everything to us.
Kate in the Harrow branch was amazing. She listened to our requests and found us the perfect holiday. We haven’t used a travel agency for many years but would definitely do it again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324c Station Road, HA1 2DX, Harrow, United Kingdom
- 02039252738
4.8
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays is the place to go for booking flying holidays
The representative Tryvell did everything for us booking was easy with him at the helm
31 May 2025
Reply from Hays Travel - Harrow
As long as you trust me as your Captain I will always be at the helm =D - Tryvell
Very efficient company
Very efficient company. Contacted them through tv advertisement. No issues, well satisfied with service.
20 May 2025
Reply from Hays Travel - Harrow
Glad you was happy with the service your was provided! - Tryvell
Reply from Hays Travel - Harrow
Thank you for your wonderful 5* review! We pride ourselves on our fantastic service, il be sure to pass this onto Tryvell - George
Travel agent was caring and made every…
Travel agent was caring and made every effort with the booking.
12 May 2025
Reply from Hays Travel - Harrow
Thank you for coming and speaking to me. It was a pleasure to book another holiday for you. Fingers crossed I have the opportunity again - Tryvell
Nice friendly staff
Done really well to deal with a difficult booking. Nice and friendly staff.
10 May 2025
Reply from Hays Travel - Harrow
Thank you for your lovely 5* review, it was a very special booking and I'm very glad we got something for you! I hope you have a great time and hope to see you soon - George
Great service
Hays Travel provided a great service found me a good deal on holiday and apartment in Portugal.
I would definitely return again to book my holiday.
30 April 2025
Reply from Hays Travel - Harrow
Thank you for your lovely review! I'm so glad you enjoyed the service I provided, we look forward to seeing you for the next one- George
Every thing that we needed was sorted…
Every thing that we needed was sorted out very quickly
24 April 2025
Reply from Hays Travel - Harrow
Thank you so much for the lovely 5* review! It was a pleasure to book your flights- George
Amanda who helped us was excellent
Amanda who helped us was excellent. Very knowledgeable and helpful. Just gave her dates and area and she found holiday to suit my needs.
25 April 2025
Reply from Hays Travel - Harrow
Thank you for booking with us again and thank you for the kind review - Amanda
Booking a holidaybooking
We were helped make a holiday booking, given time to look through brochures in order to make up our minds.
20 April 2025
Reply from Hays Travel - Harrow
It was a pleasure to book your holiday -Amanda
George
George was amazing, very kind and was understanding of us and our needs and found us the right deal.
18 April 2025
Reply from Hays Travel - Harrow
Thank you so much for the 5* review! I hope you have a pleasant trip and we hope to see you again for the next one- George
Amanda … Hays Travel
Amanda was very pleasant patient and knowledgeable and made us feel comfortable offering coffee/tea.
Amanda was great we felt at home throughout our conversations and she was professional to the business end
12 April 2025
Reply from Hays Travel - Harrow
Thank you for your kind words - it was a pleasure to help you book your cruise - Amanda
Very Kind & Helpful.
10 April 2025
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review - it is always a pleasure to book your holidays - Tricia
Hays Travel-Harrow Branch
Dear Hays Travel
My experience as a new customer with Hays Travel was very good. And that is why I rated the Harrow branch five star.
The atmosphere was friendly and relaxed. On observation there was good communication and laughter with customers present. The standered of service which was provided and received was good and caring at Harrow branch.
Came away a satisfied new customer.
10 April 2025
Reply from Hays Travel - Harrow
This honestly put a smile on my face so thank you for this lovely review. =D - Tryvell
Staff were friendly and extremely well…
Staff were friendly and extremely well informed when answering my questions.
Made the booking process really easy.
8 April 2025
Reply from Hays Travel - Harrow
Thank you so much for this lovely review. My pleasure to book your Holiday. - Xander
Thank you hays 👍🏼😁
We decided to go into hays to book our holiday as we found looking online was difficult to connect all the dots, I rang and spoke to George who said come in and we can help you so we did.. George was busy so we spoke to Patricia who was lovely and obviously knowledgeable she helped sort out the holiday and guided us on many aspects which we really appreciated and hadn't considered.
Amanda who I believe is the manager was on hand with some other issues with the booking,which she resolved quickly for us and gave us some tips too.
Overall it has been a very positive experience and looking forward to a lovely break. Thanks everyone for your help and input.
28 March 2025
Reply from Hays Travel - Harrow
thank you for your lovely kind words
Pease of mind When you book face to face
Welcome with a smile Very helpful
Answer all ur questions
Give us two options. Airports hotels and for all the services so we can choose
Overall pleased and happy
We can call back any time if needed about our holidays
27 March 2025
Reply from Hays Travel - Harrow
There will always be a smiling helpful face here for you =D - Tryvell
Amazing holiday experience.
Amazing holiday experience made us feel so happy . Took the time to help us out. The amazing Zarda and Tryvell made us so happy with booking the holiday . To make it what I require for my holiday as it was made to suit my needs . Tryvell help me put together my holiday and Zarda help me book it . Massive thank you to both of you.
30 March 2025
Reply from Hays Travel - Harrow
Thank you for your kind words. It was a pleasure to assist you with booking your Holiday. I will pass the message on to Tryvell - Xander
Reply from Hays Travel - Harrow
thank you for your kind words
Very friendly
Very friendly. Patricia canvassed all the options for my travel and organised the best.
25 March 2025
Reply from Hays Travel - Harrow
thank you for your lovely kind words hope you are having a great time
Amanda at Hays (Harrow) was very…
Amanda at Hays (Harrow) was very helpful and found just the right cruise holiday.
Did not russ through anything and willing to answer all the questions.
Able to book on the day and pay the deposit.
22 March 2025
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review - I am happy to of found you a lovely cruise - Amanda
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.