I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
Company replied
Kate, the agent who booked the cruise for us was very helpful and informative and went to great lengths to explain everything to us.
Company replied
Kate in the Harrow branch was amazing. She listened to our requests and found us the perfect holiday. We haven’t used a travel agency for many years but would definitely do it again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324c Station Road, HA1 2DX, Harrow, United Kingdom
- 02039252738
4.8
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kate
Kate, the agent who booked the cruise for us was very helpful and informative and went to great lengths to explain everything to us.
30 August 2026
Reply from Hays Travel - Harrow
Thank you so much for your lovely feedback and very kind words.
It means a great deal, thank you.
Kind regards
Kate
Tryvell for your support and…
Thank you Tryvell for your support and great job.
I appreciate Amanda's and all other staff in Harrow office help.
27 August 2026
Unprompted review
Reply from Hays Travel - Harrow
Thank you for your kind review - It was a pleasure assisting you with your booking - Team Harrow
Staff always welcoming & professional
Staff always so welcoming, professional , informative- always a joy to visit & appreciate the knowledge & support they all give is wonderful.
Well done always & thanks
27 August 2026
Reply from Hays Travel - Harrow
You are also very welcoming and a joy to work with =)
Thank you so much! - Tryvell
The staff could not have been more…
The staff could not have been more helpful and friendly. I walked in off the street and was able to book flights and accommodation with no fuss or stress.
23 August 2026
Reply from Hays Travel - Harrow
Thank you for the 5* review! I'm really glad to hear you liked the service, I look forward to seeing you again soon - George
Kate in the Harrow branch was amazing
Kate in the Harrow branch was amazing. She listened to our requests and found us the perfect holiday. We haven’t used a travel agency for many years but would definitely do it again
26 August 2026
Reply from Hays Travel - Harrow
Thank you so much for your feedback and very kind words.
Hope you have a fantastic holiday.
Many thanks
Kate
Helpful and knowledgeable staff
21 August 2026
Reply from Hays Travel - Harrow
Thank you for the lovely 5* review, I hope you have a great time and I look forward to seeing you for the next one - George
Another holiday booked with great…
Another holiday booked with great service as always
Thanks Kate
Would definitely recommend using her
19 August 2026
Reply from Hays Travel - Harrow
Thank you for your fantastic feedback and very kind words.
Hope you are happy with all your holiday details.
Many thanks
Kate
Complicated holiday making simpler
I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 hours. It had taken me over a week of frustration to look for something similar online at home without any success. Geoffrey who took care of my booking was extremely courteous and helpful after making note of varied requirements of the group. From advising the pros and cons of the resorts to recommending package company to suit my budget and requirements, he was very patient while I communicated with some overseas group members. Based on experience I would recommend Hays Travel for complicated booking making simpler.
21 August 2026
Reply from Hays Travel - Harrow
Thanks for the lovely 5* review, I hope you have a great time and I look forward to seeing you again soon - George
Amanda was very good
Amanda was very good. Between the 2 countries we were looking at, she told us which one was better to go for and look up the best hotel with the internally we gave her.
22 August 2026
Reply from Hays Travel - Harrow
Thank you for your kind words - Amanda
Reply from Hays Travel - Harrow
Thank you for your feedback and very kind words.
Kind regards
Kate
Very good service
Very good service. The agent, Tryvell, was incredibly patient with my various enquiries and requests. There was a great selection of holidays to choose from as well.
17 August 2026
Reply from Hays Travel - Harrow
Thank you very much. Glad we were able to find something you was happy with. Hope you enjoy your holiday when it comes around =) - Tryvell
Reply from Hays Travel - Harrow
thank you for your lovely feedback.
Many thanks
All at Hays Harrow
Good helpful staff
8 August 2026
Reply from Hays Travel - Harrow
Thank you for your lovely 5* review, I hope you have a great time and I look forward to seeing you again soon - George
Reply from Hays Travel - Harrow
Thank you for booking with us again - it is a pleasure to help you find your holidays - Amanda
The care and attention to detail that…
The care and attention to detail that Amanda took to sort out my request merited 5 stars.
12 August 2026
Reply from Hays Travel - Harrow
Thank you so much for your kind words - Thank you for booking with me - Amanda
Reply from Hays Travel - Harrow
Thank you for your kind words and great feedback.
Thanks
Kate
Booking Kos holiday
As usual, a pleasant and relaxing experience which made it easy to think our way through our options and make the right choices .
30 July 2026
Reply from Hays Travel - Harrow
Thank you for your kind words- it is always a pleasure to help you with your holidays - Amanda
As always Amanda was excellent even…
As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much trouble. Thank you Amanda
9 August 2026
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review - it is always a pleasure to book your holiday - Amanda
I am always happy to book with…
I am always happy to book with Hayes,this says everything.
8 August 2026
Reply from Hays Travel - Harrow
Thank you for your wonderful review! We are so pleased to hear that you always have a positive experience with us. We appreciate your continued loyalty - Amanda
Dealt with George at Harrow
Dealt with George at Harrow. Very helpful and efficient and gave us the exact package we asked him for. Will definitely use Hays again.
5 August 2026
Reply from Hays Travel - Harrow
Thank you so much for the lovely review, it was a pleasure to book your holiday for you. I'm really pleased to hear that you enjoyed the service and I look forward to seeing you again soon - George
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.