Hays Travel - Harrow Reviews 

501
TrustScore 5 out of 5

4.8

324c Station Road, HA1 2DX Harrow, GB


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Rated 5 out of 5 stars

I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 h... See more

Company replied

Rated 5 out of 5 stars

Kate in the Harrow branch was amazing. She listened to our requests and found us the perfect holiday. We haven’t used a travel agency for many years but would definitely do it again

Company replied

Rated 5 out of 5 stars

Thank you Tryvell for your support and great job. I appreciate Amanda's and all other staff in Harrow office help.

Company replied

Rated 5 out of 5 stars

Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324c Station Road, HA1 2DX, Harrow, United Kingdom

  • 02039252738

4.8

Excellent

TrustScore 5 out of 5

501 reviews

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4.8

All reviews

(501)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

The experience was excellent the are…

The experience was excellent the are extremely helpful especially Kate and Amanda. Both of them worked very hard and sorted our holiday to a tee 5*rating!!!!

19 October 2025
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Reply from Hays Travel - Harrow

Thank you very much for your kind review. It was a pleasure assisting you in planning your holiday. -
Kate and Amanda

Rated 5 out of 5 stars

We always book our holidays at Hays…

We always book our holidays at Hays travel. We booked our last one on the 3rd of October for Christmas and the New year. Tryvell was very helpful, gave us lots of advice on getting private transfers as out hotel is on a bit of a slope and we would have to pull our cases up it. He is very professional, Amanda ,Kate ,George and Tryvell have always looked after us very well.

4 October 2025
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Reply from Hays Travel - Harrow

Thank you for giving us a 5 star review - Thank you for your kind words and it is a pleasure to help you with all of your holiday plans -Amanda

Rated 5 out of 5 stars

The staff (George) was extremely…

The staff (George) was extremely friendly and helpful. They also were adaptable regarding disabilities that I had. He made the booking easy and that we were informed the whole way through.

28 September 2025
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Reply from Hays Travel - Harrow

Thank you so much for the lovely 5* review! I'm glad you found the service helpful, if you have any questions before you go il be here- George

Rated 4 out of 5 stars

Every thing from booking your holidays…

Every thing from booking your holidays and helping

7 October 2025
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Reply from Hays Travel - Harrow

Thank you for your lovely review, if there's anything we can do to make it a 5 please let us know! I hope you have a lovely trip- George

Rated 5 out of 5 stars

A very pleasant experience

A very pleasant experience. The guy was very helpful in every way. Always happy to recommend Hays Travel

21 September 2025
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Reply from Hays Travel - Harrow

Glad you were happy with your experience. Hope you are enjoying your holiday =) - Tryvell

Rated 5 out of 5 stars

The staff in harrow are amazing go over…

The staff in harrow are amazing go over board to help Amanda is amazing she always finds us a great holiday

16 September 2025
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Reply from Hays Travel - Harrow

Thank you for booking two holidays with me - it is a pleasure to help you with your adventures - Amanda

Rated 5 out of 5 stars

The staff were very helpful and helped…

The staff were very helpful and helped us to find a holiday that suited our needs

16 September 2025
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Reply from Hays Travel - Harrow

Thank you very much for this Kind review. It was a pleasure to help book your Holiday. - Xander

Rated 4 out of 5 stars

Our booking was very easy and a nice…

Our booking was very easy and a nice relaxed atmosphere. Amanda was very professional helpful and friendly, which made our booking experience at your Harrow branch very pleasant.

27 August 2025
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Reply from Hays Travel - Harrow

Thank you for taking the time to write a review - have an amazing time in Paris - Amanda

Rated 4 out of 5 stars

Very happy to talk and also helpful

Very happy to talk and also helpful

30 August 2025
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Reply from Hays Travel - Harrow

Thank you for your kind review - it was a pleasure to help you with your holiday arrangements - Xander and George

Rated 5 out of 5 stars

Great service

Minimum wait to be seen.
George was very helpful and spent time looking for the best deal for me.

20 August 2025
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Reply from Hays Travel - Harrow

Thank you so much for your lovely 5* review! I hope you have a lovely holiday and I hope to see you again soon - George

Rated 5 out of 5 stars

George

George - the travel agent was very friendly, very helpful & excellent at his job

17 August 2025
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Reply from Hays Travel - Harrow

Thank you very much for your lovely 5* review! I hope you have a lovely time and we hope to see you again soon - George

Rated 4 out of 5 stars

Efficient

Efficient, but tried to steer towards booking on shore excursions only with P&O

13 July 2025
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Reply from Hays Travel - Harrow

Thank you for taking the time to review our service, we really do appreciate the feedback. We do always reccomend booking the shore excursions either through the cruise line or a trusted third party, of which we work with one that has a back to ship guarantee on every excursion.

The reason as to why we will always reccomend booking through one of the above two is they will guarantee that you are back to the ship on time and that the ship will not leave without you in the event of any delays.

If you are interested in booking any excursions, please feel free to contact us and we would be more than happy to assist in the booking process of these.

Kind regards,
George

Rated 5 out of 5 stars

Harrow branch is amazing

Harrow branch is amazing very helpful and inform us every step of the way from beginning to end. Well done Tryvell.

1 August 2025
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Reply from Hays Travel - Harrow

Thank you very much always happy to help =) - Tryvell

Rated 5 out of 5 stars

Very helpful staff.

Xander was very helpful. He listened to what we had in mind - area, half board, preferred airport etc.
We managed to book the area and airport we wanted, and more cheaply than some of the holidays I had researched.

30 July 2025
Hays Travel - Harrow logo

Reply from Hays Travel - Harrow

Thank for this Kind Review it was a pleasure to meet you and to book your Holiday. - Xander

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