We contacted Hays Travel through a Facebook advertisement, we asked for a quote for a Fjords cruise, Laura contacted us and asked a few questions and came back to us with a quote. We rang a couple of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kelly helped us book our holiday she has a lot of expertise she talked us through everything we wanted to know and answered every question many thanks Kelly highly recommend
Company replied
We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
Company replied
Staff were very professional, friendly and inviting. Gave clear explanations of our options and pricing with no pressure applied as to which one we chose. Followed up with a phone call on the same day... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
853 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We always use Hayes Travel because we…
We always use Hayes Travel because we prefer to talk directly to a person, we get that extra service then.
The Staff are always great and seem to recognise you as you walk in, which is great. They are professional friendly and they always get you a good deal, and if they cant help you with the area your going someone in the shop can. We will always go to Hayes Travel.
9 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Georgia
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments :)- Kelly
Your college was excellent with me and…
Your college was excellent with me and my husband as we hadnt been abroad for ages soon she was so helpful
4 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review. It was a pleasure getting this booked for you- Laura :)
A quick efficient service.Friendly…
A quick efficient service.Friendly member of staff
10 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you- Holly :)
Initially I was very happy with the…
Initially I was very happy with the service and effort gone into finding exactly what I wanted. Following payment and completion of deal I was informed that baggage was not included in price. I had to return to Hays and make an extra payment. I was very unhappy with this and caused me a lot of anxiety as I was not sure whether I had purchased enough weight. Apologies were made for error. This did add stress to my experience
10 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for leaving your review, we are glad we were able to resolve the issue and that you were very happy with our service.
Very helpful & informative nothing was…
Very helpful & informative nothing was too much trouble.
9 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for kind review, it was a pleasure to book your holiday :) - Hayley
5 stars! Very efficient
I recently saw a post on Facebook regarding a holiday and messaged Hays, they were super attentive and replied to all queries I had. The process from seeing the initial post to booking the holiday was really smooth and quick. I couldn’t recommend them enough
6 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it was pleasure booking your holiday :) - Esme
Very helpful and knowledgeable staff
3 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to leave your kind review!
Very helpful and informative nothing to…
Very helpful and informative nothing to much trouble.
3 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)- Theresa
Holly at Exeter Hays is the lady to go to ❤️
We hardly ever travel. We went to Greece back in 2019. Our first holiday abroad, sorted through Hays. We went into the Exeter branch today to sort another holiday abroad and Holly was brilliant. She explained everything and really made the experience relaxing for people with little to no knowledge. We’ve booked a week away in May now and Holly was superb. Thank you.
31 December 2025
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your kind review. It was a pleasure to get this booked for you- Holly :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)-Theresa
laura at hays exeter
laura always makes it such a pleasant experience when we book our holiday ,she is always so warm friendly and it makes it a pleasure booking our holiday
17 November 2025
Reply from Hays Travel - Exeter St Thomas
We appreciate your lovely feedback! It's wonderful to hear that you find booking your holidays with me such a warm and enjoyable experience, hope you and Sharon have a lovely Christmas, see you both soon. Laura
Excellent Help & Advice (As Always):
As always - excellent help and advice from Andrew and the staff at Hays Travel, Exeter St. Thomas. No need to go anywhere else for your travel needs.
25 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it is greatly appreciated :)
Kelly from Exeter helped and found the…
Kelly from Exeter helped and found the perfect solution to are holiday
10 December 2025
Reply from Hays Travel - Exeter St Thomas
Thanks for taking the time to leave your kind review :) Kelly
Great Service
We saw the Jet 2 holiday advertised on the Hays Travel-Exeter St Thomas facebook page. Phoned the branch & we booked the holiday with no deposit & 20 monthley payments
All booked and confirmed by the very efficient Hailey. Great price & good service.
27 November 2025
Reply from Hays Travel - Exeter St Thomas
Hi peter, it was my pleasure to get your holiday booked for you! Enjoy your free parking. : )
Very helpful and informative
Very helpful and informative. Nothing was too much trouble
18 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, always happy to help, Kelly
Stress free
Stress free
Nothing was to much trouble
Very helpful with questions I asked
16 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comment :)
The Assistant knew her subject
The Assistant knew her subject, the availability to meet our request and appeared competent
21 November 2025
Reply from Hays Travel - Exeter St Thomas
Than you for the kind review! Holly :)
Excellent
Excellent, friendly and knowledgeable service. Given time to consider options and no pressure.
19 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Kelly
Very helpful & friendly
Very helpful & friendly
On our last couple holidays booked xx
6 November 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Theresa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.