We contacted Hays Travel through a Facebook advertisement, we asked for a quote for a Fjords cruise, Laura contacted us and asked a few questions and came back to us with a quote. We rang a couple of... See more
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See what reviewers are saying
Kelly helped us book our holiday she has a lot of expertise she talked us through everything we wanted to know and answered every question many thanks Kelly highly recommend
Company replied
We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
Company replied
Staff were very professional, friendly and inviting. Gave clear explanations of our options and pricing with no pressure applied as to which one we chose. Followed up with a phone call on the same day... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
856 reviews
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Excellent customer service Went above…
Excellent customer service Went above and beyond when our flight was cancelled to New York made all changes simple and less stressful for us
Couldn’t have asked for anything more
27 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review :) -Kelly
Always a pleasure.
27 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :)
Great service from Laura from ST.Thomas…
Great service from Laura from ST.Thomas always comes up with best holidays been using her for years
31 January 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave me a lovely review, always my pleasure to help you with your holidays, see you soon. Laura :)
Kes our travel agent was very helpful…
Kes our travel agent was very helpful and patient and quickly ascertained what sort of holiday experience we were seeking.We are looking forward to our holiday in the sun
23 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your review, it was a pleasure to book your holiday :) - Kes
Staff very polite,helpful and more than…
Staff very polite,helpful and more than happy to answer our questions. Nothing was to much trouble.
19 January 2026
Reply from Hays Travel - Exeter St Thomas
We appreciate your positive feedback! We are so happy to hear that our staff were helpful and happy to assist you with your questions :)
Hays Travel
We were looked after very well
We were looked after very well. It gave us confidence in booking with Hays. We were taken through each step and everything was explained.
26 January 2026
Reply from Hays Travel - Exeter St Thomas
We appreciate you taking the time to leave us a review. We are so glad to hear that you were well looked after and that you have confidence in booking with us :)
Hays Travel
Very helpful and efficient service from…
Very helpful and efficient service from all staff in finding us the holiday we wanted.Every time we have booked with you has been good .
25 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Theresa
Easter vacation
I wanted a few days away in the sun and Laura found the perfect trip. She actually found two and we settled on Majorca for some Easter sun. An small hotel, a room each , a pool and not far from the port where we can sit and have a drink in the sun. Perfect
16 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to leave me a lovely review, it was my pleasure to help you book your holiday for some sun over Easter. Laura
Holly was extremely helpful and gave…
Holly was extremely helpful and gave good advice made everything simple and took any stress out of booking thanks very much
21 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you all!- Holly :)
Very helpful
Just like to say thank you to Theresa for booking my holiday to Tunisia. Theresa have a good knowledge of travel. Also she was very helpful once again thank you 👍
20 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you!- Theresa :)
Very good level of service
Very good level of service, very helpful without pressure. We have been using this Hays shop for 13 years and would not use any other Travel Agent.
14 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you- Theresa :)
Our first cruise
We found Hays Travel very helpful, very friendly and lovely to be welcomed into the office. The helpful advice, which we really needed was good and we will be using this travel agent again.
16 January 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for leaving a lovely review, it was my pleasure to assist booking your cruise. Laura :)
A very friendly patient service .
A very friendly patient service .
We liked the way the rep listened to what we wanted and in the end found the holiday we were looking for.
We are now very much looking forward to our trip
18 January 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave a lovely review :)
Helpful and friendly staff
17 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was my pleasure to help with getting your holiday booked. :)
My experience booking my flight to New Zealand in 2026.
As always Laura looked after me as she has done for a few years now. Laura is profressional, kind and very supportive, she makes you feel you are her most important customer.
15 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it was a pleasure to book your flights :)
Laura is a first class representative…
Laura is a first class representative for hayes travel her knowledge is exceptional.
Her approach to us as clients excellent
You never feel pressurised to purchase a holiday she goes that extra mile to make sure you are happy with purchase and after care is fantastic
13 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :)
Courteous and professional.
16 January 2026
Reply from Hays Travel - Exeter St Thomas
Hello Peter,
Thank you for your kind review, it was my pleasure.
We have been using Hays Travel in St…
We have been using Hays Travel in St Thomas, Exeter for a number of years and they have always been helpful, polite and patient. I would recommend them 100%.
8 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, always happy to help :)
I knew what I wanted before I went in…
I knew what I wanted before I went in to Hays Travel Agents.But the support and help made it possible for me to find what I was looking for.
Everything was explained to me,and I was given advice that I hadn’t even thought about.
I haven’t done the trip yet,but I’m sure there won’t be any hidden surprises.
11 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely comments, it was a pleasure to book your holiday :) - Theresa
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