Hays Travel - Cleveleys Reviews 

937
TrustScore 5 out of 5

4.9

69 Victoria Road West, FY5 1AJ Cleveleys, GB


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Rated 5 out of 5 stars

Another pleasant experience booking a further holiday with Hays Travel. We have used the services of Hays Travel for the previous holidays and found them to be honest and knowledgeable. On this occasi... See more

Company replied

Rated 5 out of 5 stars

Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more

Company replied

Rated 5 out of 5 stars

A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more

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Rated 5 out of 5 stars

The whole experience from start to finish was totally professional, but moreso, extremely friendly (I'd been into a local travel agent who made me feel uncomfortable).. so needless to say I walke... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom

  • 01253807399

4.9

Excellent

TrustScore 5 out of 5

937 reviews

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4.9

All reviews

(937)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Well what can I say

Well what can I say?
The girls in the Cleveleys store always go above and beyond to find us the holiday/trip we want.
In particular I would like to thank Louise who spent a lot of time making sure our trip ticked all the boxes. Her enthusiasm never faltered and helped us make the final decision, she is such a lovely person.
A kind mention for Tegan who helped with the booking and Sandra who shared her experience of a similar trip, that helped us make the decision.
Well done girls!

11 February 2026
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Reply from Hays Travel - Cleveleys

Dale Willshire,

Thank you so much for this amazing review! I am so proud of the team here in Cleveleys but even more so today after this! We love booking you on all your adventures! See you soon Louise xx
Hays Travel

Rated 4 out of 5 stars

All was fine the assistant was very…

All was fine the assistant was very polite with a good knowledge of what we wanted thank you very much if

12 February 2026
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Reply from Hays Travel - Cleveleys

Thank you Joyce for the review. We appreciate you taking the time to share your feedback. We're happy to hear that our assistant was polite and knowledgeable in helping you :)

Rated 5 out of 5 stars

Tegan the assistant was friendly

Tegan the assistant was friendly, helpfull and took the time to explain everything fully which made us feel confident with our choice of holiday

10 February 2026
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Reply from Hays Travel - Cleveleys

Patricia,

We appreciate your kind words! It's great to hear that Tegan was helpful and thorough, ensuring you felt secure in your holiday selection.

Hays Travel

Rated 5 out of 5 stars

5 star service

Louise in the Cleveleys store was very helpful in helping us find our first family holiday. She was really knowledgeable and friendly and Jeanette was was quick to let us know of the vip holiday customer rates , rates on the money card and the hays travel app which we’ve downloaded! We will definitely be returning. Thank you Cleveleys 🤍

9 February 2026
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Reply from Hays Travel - Cleveleys

Katie Rawc,

We're so happy to hear that you found your first family holiday with our help! It's great to know that you found our team knowledgeable and friendly and that you're making use of our app and rates. We look forward to seeing you again.

Hays Travel

Rated 5 out of 5 stars

Always first class and very helpful…

Always first class and very helpful staff. Would not go anywhere else.

6 February 2026
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Reply from Hays Travel - Cleveleys

Hi Mr Aldersley, thankyou so much for leaving us such a lovely review!! Its always a pleasure having you both in store :) x

Rated 5 out of 5 stars

The Hays representative was very…

The Hays representative was very helpful in getting us the perfect holiday. We spent an hour and a half going through everything that we required from our holiday. And nothing was not too much trouble to sort out.

6 February 2026
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Reply from Hays Travel - Cleveleys

Thank you for taking the time to leave this lovely review for Tegan, she will be so pleased with this :) x

Rated 5 out of 5 stars

Lovely friendly staff very helpful and…

Lovely friendly staff very helpful and took the time to explain about every aspect of my holiday.

4 February 2026
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Reply from Hays Travel - Cleveleys

Hi Mr Gratton! Thankyou so much for leaving us such a lovely review! So happy we could get your holiday booked for you and hope to see you again soon! :)

Rated 5 out of 5 stars

At cleverleys we usually go to Jade…

At cleverleys we usually go to Jade but her just having a baby girl(congrates)We were dealt with by Tegan, she was lovely , explaining everything, totally professional and booking us the best hols

3 February 2026
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Reply from Hays Travel - Cleveleys

Hi Jeanette! Thankyou so much for leaving me such a lovely review! So happy we could get you all booked :) I will pass your congratulations on to Jade :) xx

Rated 5 out of 5 stars

A very friendly young lady

A very friendly young lady , nothing was to much trouble. Gave us plenty of choice .
Many thanks .

23 January 2026
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Reply from Hays Travel - Cleveleys

Thank you for the lovely review. We are glad that we were able to sort the perfect trip x

Rated 5 out of 5 stars

Good atmosphere

Good atmosphere. Very helpful.

29 January 2026
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Reply from Hays Travel - Cleveleys

Thank you for leaving this lovely review Helen, i'm glad we were able to help get you all booked :) x

Rated 5 out of 5 stars

expert advice given

expert advice given. Chloe at Cleveleys branch was very patient and did her very best to offer us the right information and alternatives when we questioned a few things.

20 January 2026
Unprompted review
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Reply from Hays Travel - Cleveleys

Mr Marsh,

Thanks so much for this lovely review. We really appreciate your feedback and happy Chloe found a great holiday for you. See you soon Louise xx

Rated 5 out of 5 stars

Went into enquire about flights

Went into enquire about flights . Lady seeing to us was very helpful and took the time to find the flights we wanted . She was very pleasant helpful and friendly.

31 January 2026
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Reply from Hays Travel - Cleveleys

Hi Mr Bowker, Thankyou so much for leaving me such a lovely review! So happy we got all of your flights sorted for an amazing trip :) Tegan x

Rated 5 out of 5 stars

The staff found us a holiday in resort…

The staff found us a holiday in resort we were looking for .

1 February 2026
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Reply from Hays Travel - Cleveleys

Hi Mrs Swarbrick, Thankyou so much for leaving us such a lovely review. So happy we could help you find something! :) x

Rated 5 out of 5 stars

Got my New York holiday sorted out

I was happy with the travel agent tried her hardest to get the hotel I wanted in New York but unfortunately it was fully booked but got another one.The travel also got me the flight I wanted which I was most grateful. The travel agent worked so hard.

31 January 2026
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Reply from Hays Travel - Cleveleys

Thanks for the great feedback! Really appreciated and thanks again for booking with us. Louise xx

Rated 5 out of 5 stars

Katie is a credit to Hays Cleveleys

Katie was absolutely amazing during the process. She found exactly what we was looking for and made sure she did everything she could. She booked our family holiday last year and was outstanding then. Absolute credit to Hays Cleveleys.

1 February 2026
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Reply from Hays Travel - Cleveleys

Hi Mrs Hall, Thank you so much for leaving our Katie such a lovely review and so happy she could get your holiday booked for you! I will make sure this is passed on to her :) xx

Rated 5 out of 5 stars

Louise was very friendly and helpful.

Louise was very friendly and helpful.

23 January 2026
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Reply from Hays Travel - Cleveleys

Alison,

We appreciate your kind words! We are so happy to hear that you found Louise helpful and friendly during your visit.

- Katie x

Rated 5 out of 5 stars

Cleveleys

Tegan was very helpful,and sorted everything out.

23 January 2026
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Reply from Hays Travel - Cleveleys

L.Tyrer,

We appreciate your kind words! We're happy Tegan was helpful and got you booked on your holiday; thank you for your review. Louise xx

Hays Travel

Rated 5 out of 5 stars

The service was very good from Sandra

The service was very good from Sandra , she helped sort out the best hotel and deals, she all so advised us on when to go and airport to go from .
She advised us to go back into the store and she would sort the boarding passes on our phones as Ryan Air now don’t do paperwork.
A great help .

29 January 2026
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Reply from Hays Travel - Cleveleys

Thank you for taking the time to write such a lovely review for Sandra, I am so glad she managed to find you the best deal! She will be so pleased :) x

Rated 5 out of 5 stars

Customer service excellent

Customer service lady was excellent she listened carefully/patiently to our request/requirements. Her research was thorough and careful. All our questions were acknowledged and answered with confidence. Her knowledge was excellent.

29 January 2026
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Reply from Hays Travel - Cleveleys

C Wood,

We appreciate your lovely feedback! We're so glad to hear that we provided excellent assistance, listened attentively, and thoroughly addressed your needs. Thanks again Louise xx

Hays Travel

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