The staff at Cleveley's are so very helpful, polite and knowledgeable. We deal with Tegan mainly as the service she provides always goes far and away more than 100% quality. Tegan delivers extremely h... See more
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Yet another holiday booked with the lovely Sophia, we always have a giggle together, lovely to see her confidence growing each visit i make. Keep up the good work Hays Travel
Company replied
Hayes Travel Very easy company to deal with. So much knowledgeable help to book my Norwegian cruise with Ambassador Cruiseline. (Having said that, I would personally be very careful about booking wi... See more
Company replied
Friendly sales assistant who listened to our requests and helped us to choose the appropriate holiday. Very happy with the service we received.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
881 reviews
Asks customers to review
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Got what we asked for in our package…
Got what we asked for in our package holiday staff helpfully and friendly.
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful especially with me being a…
Very helpful especially with me being a single person. We have it harder when we try and book as the holidays are snapped up quicker.
11 July 2026
Reply from Hays Travel - Cleveleys
Christin Higgins,
We're so glad we could be helpful! We understand that booking holidays can sometimes be more challenging for single travelers, and we appreciate you sharing your experience.
Kind Regards
Hays Travel
Friendly sales assistant who listened…
Friendly sales assistant who listened to our requests and helped us to choose the appropriate holiday.
Very happy with the service we received.
18 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you in choosing the perfect holiday :)
As always the Cleveleys branch has…
As always the Cleveleys branch has friendly & very capable staff to make the holiday booking process go smoothly
18 July 2026
Reply from Hays Travel - Cleveleys
Patricia,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and capable in making your holiday booking process smooth. We appreciate your kind words.
Kind Regards
Hays Travel
All our questions were quickly…
All our questions were quickly explained. Good communication. Happy with all the procedure
17 July 2026
Reply from Hays Travel - Cleveleys
Hi Diane, Thankyou so much for leaving us such a lovely review! It was a pleasure to see you both again and hopefully see you both again soon :)
Great booking experience
Great booking experience, excellent customer service, and knowledgeable, lovely staff. Will definitely use Hays Travel again.
15 July 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review - we look forward to seeing you again. Sandra
Our recent great service booking with Hays Travel…
Our recent booking with Hays Travel Cleveleys branch was Quick efficient straightforward we got the holiday we wanted all paperwork was done in store and the experience was far less daunting than had I done it all myself on my computer.
8 July 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review, we were happy to get you all sorted! Sandra
Staff pleasant ,ease of booking
15 July 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review - I am pleased we make the booking process easy. Sandra
Yet another holiday booked with the…
Yet another holiday booked with the lovely Sophia, we always have a giggle together, lovely to see her confidence growing each visit i make. Keep up the good work Hays Travel
14 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We are delighted to hear that you always have such a positive experience with us and appreciate your kind words. We look forward to assisting you with your future travel plans!
3 rd time booking great serviceat Hayes Cleveleys…
3 rd time booking at Hayes Cleveleys same lady always really helpful and efficient
13 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We are so pleased to hear that you consistently find our team helpful and efficient on your third visit :)
The staff at Cleveley's are so very…
The staff at Cleveley's are so very helpful, polite and knowledgeable. We deal with Tegan mainly as the service she provides always goes far and away more than 100% quality. Tegan delivers extremely high standards of service. It is and has been an absolute pleasure and makes our booking extremely easy. Thank you Hays and thank you Tegan.
13 July 2026
Reply from Hays Travel - Cleveleys
Hi Mr Kerwin, Thankyou so much for leaving me such a lovely review. It always is a pleasure booking your holidays and thankyou so much for continuing to keep coming back to us we really do appreciate you and your kind words. See you soon! Tegan x
Hayes Travel
Hayes Travel
Very easy company to deal with. So much knowledgeable help to book my Norwegian cruise with Ambassador Cruiseline. (Having said that, I would personally be very careful about booking with Ambassador Cruiseline ever again. Ambassador got full payment, my jumper was missed from my private - locked - cabin and Ambassador customer support teams, both onboard and on return will use the points raised for training purposes and to claim the “loss” on my travel insurance. Whoopee-do! Despite follow up correspondence Ambassador have shown no sign of remorse or compensation.). First and last cruise with Ambassador unless they can show some actual customer care but Hayes will be my go-to travel agent from now on. They were local, face-to-face and went the extra mile answering every question I asked. Thank you Tegan.
11 March 2026
Unprompted review
Reply from Hays Travel - Cleveleys
Hi Valerie, we are very sorry to hear about your issues with Ambassador. But thankyou for leaving us such a lovely review regarding our service. We hope to see you again soon!
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are so pleased to hear that you found our service helpful and accommodating. We appreciate you taking the time to leave a review :)
Reply from Hays Travel - Cleveleys
Thank you for your lovely review, we are so glad you are happy with our service :)
Short break to Venice
We were initally welcomed by the manager Louise Stafford and the booking was completed in a most efficient manner.
7 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are so pleased to hear that your booking experience was efficient and welcoming. We appreciate you taking the time to share your positive feedback. Thanks again, Louise xx
A really good personal service
A really good personal service. I felt looked after and it was clear the information we received. Great staff friendly and helpful.
7 July 2026
Reply from Hays Travel - Cleveleys
Debbie Hammond,
Thank you so much for your wonderful feedback! We are so pleased to hear that you felt looked after and found our staff friendly and helpful.
Kind Regards
Hays Travel
Chloe's friendly welcome and efficient…
Chloe's friendly welcome and efficient service achieved the holiday we were looking for. Pleasure to deal with her. Looking forward to the next holiday.
30 June 2026
Reply from Hays Travel - Cleveleys
Steve,
Thank you so much for your wonderful review! We are so pleased to hear that you had such a positive experience and that we could help you find the perfect holiday. We look forward to helping you plan your next adventure!
Kind Regards
As always a great service
As always a great service. Katie helped us, did some comparisons on the computer to get us exactly what we wanted. Holiday for 2027 booked and direct debit set up for us.
5 July 2026
Reply from Hays Travel - Cleveleys
SHARON FENNA,
Thank you for your wonderful review! We are so pleased to hear that our service was great and that we could help you find exactly what you were looking for. We appreciate you choosing us for your 2027 holiday.
Kind Regards
Hays Travel
Tegan was helpful and quick to respond…
Tegan was helpful and quick to respond to our queries.
3 July 2026
Reply from Hays Travel - Cleveleys
Stacy,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and responsive to your questions. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Brian Goulding,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel
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