Another pleasant experience booking a further holiday with Hays Travel. We have used the services of Hays Travel for the previous holidays and found them to be honest and knowledgeable. On this occasi... See more
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Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
Company replied
A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
Company replied
Sonia was wonderful took us through all options got us good quote inc.good flights should beyond of her as member of staff a credit to you
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
932 reviews
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Hays Travel Your The Best
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
11 August 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Clark, Thankyou so much for leaving Katie such a lovely review! We are so happy to know you enjoyed her service. We hope to see you again soon!
Dealt with Sophia at cleveleys .she was…
Dealt with Sophia at cleveleys .she was very thorough with us x
13 August 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased to hear that Sophia was very thorough and helpful.Louise xx
Chloe was extremely polite and helpful…
Chloe was extremely polite and helpful and completed the booking in a courteous and timely manner
12 August 2026
Reply from Hays Travel - Cleveleys
Mrs L Parker,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was polite, helpful, and completed your booking in a timely manner. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and patient with 3 of us
Very helpful and patient with 3 of us. Nothing was too much trouble.
2 August 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! I am so pleased that you had a great experience :) Chloe x
Chloe was patience and helpful
Chloe was patience and helpful. Nothing was too much trouble.
She is very efficient and called the following day to inform me of the progress.
A credit to the company
4 August 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased to hear that Chloe was patient, helpful, and efficient, keeping you informed every step of the way. Louise xx
Reply from Hays Travel - Cleveleys
Hi Pauline, Thankyou so much for leaving us such a lovely review. We hope to see you again soon!
Was very helpful and sorted out our…
Was very helpful and sorted out our problem was very efficient
8 August 2026
Reply from Hays Travel - Cleveleys
Hello, Thankyou so much for leaving us such a lovely review! Hope to see you again soon! :)
Sophia in Cleveleys was fantastic
Sophia in Cleveleys was fantastic. I went in with a list of things I wanted from my holiday. She took so much time to go through everything with me. I came away very happy with my upcoming trip.
9 August 2026
Reply from Hays Travel - Cleveleys
Lisa,
Thank you so much for your lovely review! We are so pleased to hear that you had such a positive experience planning your trip and that our team member was so helpful. We hope you have a fantastic holiday!
Kind Regards
Hays Travel
I was given all the help I needed to…
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it.
They were so understanding about me wanting to cancel my holiday because of my partners vagueness that if he was to change his mind and wanted to go to Norway, I would not hesitate to go back to Hays Travel at Cleveleys.
The biggest attraction was that my future husband would not have to drive.
He would be travelling by coach from Blackpool airport and his car would be looked after whilst he was on his Honeymoon with me.
For a small donation.
23 June 2026
Reply from Hays Travel - Cleveleys
Dawn Tomlinson,
Thank you for your wonderful feedback! We're so pleased to hear that we could provide such understanding and helpful service, even when plans changed. We look forward to assisting you with your future travel dreams!
Kind Regards
Hays Travel
Chloe at cleveleys branch
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough
Fantastic
6 August 2026
Reply from Hays Travel - Cleveleys
ANDREW CARNEY ,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our colleague was able to tailor your holiday perfectly and find you your dream getaway. We truly appreciate your kind words.
Kind Regards
Hays Travel
Always such a personal experience
Always such a personal experience. The staff go above and beyond to sort our holiday
30 July 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your wonderful review! We are delighted to hear that you consistently have such a personal experience with us and that our team goes above and beyond to arrange your holidays :)
The agent was very helpful and pleasant…
The agent was very helpful and pleasant did not push us into booking the holiday
5 August 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team :)
Sophie was polite and very helpful
Sophie was polite and very helpful, she took the stress out of booking and nothing was too much trouble...definitely book at this branch again...
28 July 2026
Reply from Hays Travel - Cleveleys
William,
Thank you so much for your lovely comments. We are delighted to hear that our team member made your booking stress-free and that you would book with us again.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Ian,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service brilliant and very helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
A pleasure to visit
It was a pleasure to visit the Cleveleys store, and Chloe looked after us. A far better experience than booking on line.
31 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! I am so pleased you had such a positive experience visiting our store and appreciate your kind words :) Chloe x
The young lady Was very good in…
The young lady Was very good in helping us checking prices and location
31 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful in assisting you with prices and location. Louise xx
Informative and helpful
Informative and helpful. Looked at a range of times and prices and best place to stay on board the ship. Not rushed either
29 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We're so pleased to hear that you found our service informative and helpful, and that you felt unhurried while exploring your options. Thanks again for booking with us! Louise xx
Great staff ,Sophie was very helfull
29 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and provided you with great service. Louise xx
Good Overall Service
Apart from not taking my phone number during initial enquiry and taking down email address incorrectly this could have saved a 4 hour delay by which time the holiday had gone up. However, once I made contact again this was resent, decision made in 5 mins and called and booked. Good service and friendly staff well done and good experience. Ensure you take all customer contact details when they first contact you in regards to enquiries
29 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your valuable feedback. We sincerely apologise for the initial mix-up with your contact details and the delay this caused. We're delighted that once contact was re-established, we were able to assist you quickly and efficiently. We appreciate you highlighting the importance of accurate contact information from the outset, and we will certainly take this on board to improve our processes. Louise xx
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - Cleveleys
Thank you for your lovely feedback! We are so pleased to hear that you found our team to be friendly and helpful. Louise xx
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