Another pleasant experience booking a further holiday with Hays Travel. We have used the services of Hays Travel for the previous holidays and found them to be honest and knowledgeable. On this occasi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
Company replied
A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
Company replied
The whole experience from start to finish was totally professional, but moreso, extremely friendly (I'd been into a local travel agent who made me feel uncomfortable).. so needless to say I walke... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
935 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hayes Travel
Hayes Travel
Very easy company to deal with. So much knowledgeable help to book my Norwegian cruise with Ambassador Cruiseline. (Having said that, I would personally be very careful about booking with Ambassador Cruiseline ever again. Ambassador got full payment, my jumper was missed from my private - locked - cabin and Ambassador customer support teams, both onboard and on return will use the points raised for training purposes and to claim the “loss” on my travel insurance. Whoopee-do! Despite follow up correspondence Ambassador have shown no sign of remorse or compensation.). First and last cruise with Ambassador unless they can show some actual customer care but Hayes will be my go-to travel agent from now on. They were local, face-to-face and went the extra mile answering every question I asked. Thank you Tegan.
11 March 2026
Unprompted review
Reply from Hays Travel - Cleveleys
Hi Valerie, we are very sorry to hear about your issues with Ambassador. But thankyou for leaving us such a lovely review regarding our service. We hope to see you again soon!
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are so pleased to hear that you found our service helpful and accommodating. We appreciate you taking the time to leave a review :)
Reply from Hays Travel - Cleveleys
Thank you for your lovely review, we are so glad you are happy with our service :)
Short break to Venice
We were initally welcomed by the manager Louise Stafford and the booking was completed in a most efficient manner.
7 July 2026
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are so pleased to hear that your booking experience was efficient and welcoming. We appreciate you taking the time to share your positive feedback. Thanks again, Louise xx
A really good personal service
A really good personal service. I felt looked after and it was clear the information we received. Great staff friendly and helpful.
7 July 2026
Reply from Hays Travel - Cleveleys
Debbie Hammond,
Thank you so much for your wonderful feedback! We are so pleased to hear that you felt looked after and found our staff friendly and helpful.
Kind Regards
Hays Travel
As always a great service
As always a great service. Katie helped us, did some comparisons on the computer to get us exactly what we wanted. Holiday for 2027 booked and direct debit set up for us.
5 July 2026
Reply from Hays Travel - Cleveleys
SHARON FENNA,
Thank you for your wonderful review! We are so pleased to hear that our service was great and that we could help you find exactly what you were looking for. We appreciate you choosing us for your 2027 holiday.
Kind Regards
Hays Travel
Tegan was helpful and quick to respond…
Tegan was helpful and quick to respond to our queries.
3 July 2026
Reply from Hays Travel - Cleveleys
Stacy,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and responsive to your questions. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Brian Goulding,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel
Good Experience
Booked our first cruise with Hays Travel and it was made easy and so simple thanks to Katie at our local Hays in Cleveleys which I did over the phone. In terms of help and advice I want to say a huge thank you , every thing was taken care of.
4 July 2026
Reply from Hays Travel - Cleveleys
Joy,
Thank you for your wonderful feedback for Katie! We are so pleased to hear that booking your first cruise was made easy and simple. We appreciate your kind words about the help and advice received.
Kind Regards
Hays Travel cleveleys
it opens on a sunday
24 June 2026
Reply from Hays Travel - Cleveleys
Charles,
We are so glad to hear that our Sunday operating hours are convenient for you. We appreciate your positive feedback!
Kind Regards
Hays Travel
Chloe from the cleveleys branch helped…
Chloe from the cleveleys branch helped me with my holiday & it was all booked with confidence. 😃
2 July 2026
Reply from Hays Travel - Cleveleys
We are so pleased to hear that you had such a positive experience booking your holiday with us. Thank you for your wonderful feedback! :)
Customer service
Customer service. Very friendly and helpful staff. The atmosphere is always welcoming upon entry.
27 June 2026
Reply from Hays Travel - Cleveleys
We are so pleased to hear that our staff were friendly and helpful. Thank you for your kind words.
Kind Regards
Hays Travel
Great experience at Hays Cleveleys as…
Great experience at Hays Cleveleys as usual. Tegan was extremely helpful, showing us a number of excellent hotels. Another holiday successfully booked.
28 June 2026
Reply from Hays Travel - Cleveleys
We are so pleased you had a great experience and successfully booked another holiday with us! Thank you for your kind words I will pass them on to Tegan :) x
She was good tegan help with our mini…
She was good tegan help with our mini cruise yesterday in the shop that why we use hays travel
28 June 2026
Reply from Hays Travel - Cleveleys
We're so pleased Tegan could assist with your mini-cruise! Thank you for your lovely review :)
The staff at cleveleys Hayes are so…
The staff at cleveleys Hayes are so helpfull Louise is always there for me nothing is too much trouble
26 June 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We're so pleased to hear our team is helpful and always there for you.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Hi Stephanie, Thankyou so much for leaving us such a lovely review! Hope to see you again soon :)
The lady was really knowledgeable about…
The lady was really knowledgeable about the cruise we were booking
23 June 2026
Reply from Hays Travel - Cleveleys
We are so glad to hear our team provided excellent service. Thank you for your lovely review! :)
Always a great experience at Hays…
Always a great experience at Hays Cleveleys. Great team! Always work hard to get the best for you!
22 June 2026
Reply from Hays Travel - Cleveleys
Hi Les, Thankyou so much for leaving us such a review. Its always a pleasure and we are so happy you continue to keep coming back for your holidays! :) xx
We were met by a lovely young woman…
We were met by a lovely young woman Sophia who could not have been more helpful. We explained everything that we would need because of our age and disabilities, she understood the problems and went over and above what we expected to ensure we were happy.
All in all a very pleasant experience and a very very helpful young woman who we will hopefully do business with again.
20 June 2026
Reply from Hays Travel - Cleveleys
Eric,
We are delighted to hear you had such a pleasant experience and received such helpful assistance. We truly appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Hi Paul, Thankyou so much for leaving us a lovely review. We are happy to hear you are having a great time :) x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.